the past few time when i go visit the apple retail store at Brea, California was not so pleasant. the genius bar people was not helpful at all, and the wait time was over 30 minutes even with the online appointment. i just didnt get any good vibes from the employee there at the time. no greetings in the store what so ever. and the people at the genius bar didnt even recognized our existence at all. the genius bar people handled my ipod and powerbook w/o being carefull, (im a very neat person and i kept my powerbook and ipod scratch free) they made me to take out the ipod out from the sleeve, and they didnt not seems to care about scratching the ipod (sliding my ipod across the genius bar w/o lifting up and placing it down) it kinda feels like they dont care about your stuff. however i have had better experiences at the southcost plaza store. i really like the apple product, but really hate to visit the apple store. has anyone here agree with me that apple product's quality has gone down than 2 or 3 years ago? i had an iMac for 2 years and never had any problems need to take it to the store, but the powerbook has have several problems that needs to take in to Apple Store and visit a Genius bar.