anyone here hates their apple retail store, too?

Discussion in 'General Mac Discussion' started by PBG4, Mar 26, 2006.

  1. PBG4 macrumors member

    May 19, 2005
    Orange County, CA
    the past few time when i go visit the apple retail store at Brea, California was not so pleasant.
    the genius bar people was not helpful at all, and the wait time was over 30 minutes even with the online appointment.
    i just didnt get any good vibes from the employee there at the time. no greetings in the store what so ever. and the people at the genius bar didnt even recognized our existence at all.
    the genius bar people handled my ipod and powerbook w/o being carefull, (im a very neat person and i kept my powerbook and ipod scratch free) they made me to take out the ipod out from the sleeve, and they didnt not seems to care about scratching the ipod (sliding my ipod across the genius bar w/o lifting up and placing it down) it kinda feels like they dont care about your stuff.

    however i have had better experiences at the southcost plaza store.

    i really like the apple product, but really hate to visit the apple store.
    has anyone here agree with me that apple product's quality has gone down than 2 or 3 years ago?
    i had an iMac for 2 years and never had any problems need to take it to the store, but the powerbook has have several problems that needs to take in to Apple Store and visit a Genius bar.
  2. Flyinace2000 macrumors 6502a


    Sep 28, 2004
    Iused to work at an Apple store. Call the store manager, Apple is very conscous about customer experiance.
  3. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    I have mixed feelings about the Apple store... I've never gone for tech support. It seems like they rarely know more about anything than I do. :( But they have great deals on things sometimes. I bought my Powershot there, and the deal was *amazing*. :)
  4. PBG4 thread starter macrumors member

    May 19, 2005
    Orange County, CA
    so they sent us away saying there was no problem w/ the ipod.
    but when i get home, the problems occurs again
    ive tried restart, and restore the ipod. problem is not going away.
    and my ipod updater is the latest version. along with the iTune, iPhoto.
    and it still says "disk cannot be read from or written to"
    and yes i have followed these steps "Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod
    i might have to go down to the south coast store to see if they can slove the problem
  5. DaveP macrumors 6502


    Mar 18, 2005
    And about half as much as other members on MacRumors.
  6. PBG4 thread starter macrumors member

    May 19, 2005
    Orange County, CA
    update: so i went to the South Coast Plaza sotre today, and they check w/ the ipod and replace one for me!
    the service is WAYYY better than Brea store. recommand!
  7. DrStrangelove macrumors 6502


    Mar 26, 2006
    Sagemore (Marlton, NJ) Store Rocks!

    I love my Apple store. Everyone in there is helpful and friendly. The asst mgr there (Gabe) is really cool and actually wants to get to know the customer beyond selling them crap. At least, that's how he makes you feel. However, they're all overwhelmed with the volume that's apparent. The only complaint that I have is with the Genius Bar as well.

    I'm sure there's a protocol/training that must be followed to work that bar but I cannot believe that they set the standards very high. These folks simply do not remind me of techs-- although some of them appear to being opening computers and removing/replacing things.

    To me they come off more as a "power user" who may/may not simply have the experiencial knowledge to help you. I've used the Genius Bar one time and I considered it a big waste of time. Not to mention that our store is SO busy that it's difficult to get an appointment even when using the online reservation system.
  8. Prelude2Tragedy macrumors regular

    Apr 9, 2005
    New Jersey
    The whole promenade is awesome. I really like that apple store too.
  9. 2nyRiggz macrumors 603


    Aug 20, 2005
    Thank you Jah...I'm so Blessed
    I really don't care about the apple long as they have what i need...i'm the SoHo store have some nice looking chicks working in there so that makes it fine;)

  10. tobefirst macrumors 68040


    Jan 24, 2005
    St. Louis, MO
    I agree with those who say that their people know about as much, and sometimes less, than we do.

    I called the store over the weekend to see if I could get an airport antenna for my Power Mac G5. After starting the sentence with, "I have a Power Mac G5..." it took the guy 5 minutes to figure out that I wasn't talking about a notebook. I just let him try to figure out on his own what I was talking about. All in all, he wasn't much help. :)
  11. DrStrangelove macrumors 6502


    Mar 26, 2006
    Sounds like we'll need to make an "apple shopping" appointment. The apple store is the first computer store that my wife doesn't mind visiting. They (apple) really have worked hard to make sure that your apple experience is warm/inviting (cult-like).

    I'm very impressed with HOW they do business as much as I am about their products.

    Back on point-- do the apple-heads here ever have get togethers/meet and greets? It would be cool to round up the sagemore users-- maybe do something over there at PF Chang's.
  12. Project macrumors 68020

    Aug 6, 2005
    Only thing I hate about it is the size. We have one of the small stores and its constantly packed. Sometimes I just want to go in, read my email on a 30" screen whilst having my draw drop at the same time, yet theyre always being used by others! :mad:
  13. macridah macrumors 6502a


    Feb 18, 2004
    I like my apple store experience 3 out of 4 times. Sometimes, 25% of the times, the apple store employee I talk to has no clue what they are talking about. they pretend to know then at the end ask, "sorry but what does DRM mean?" or "Oh, I didn't know it can do that". And their genius bar doesn't always have geniuses.

    But 100% of the time they are friendly. Always a good place to check your email when your shopping :)
  14. katie ta achoo macrumors G3

    May 2, 2005
    Yeah.. mine is really small. (Houston Galleria)
    People on there turn the volume ALL THE WAY UP on all the iPod stereo systems and the computers, so it's really friggin' loud.
    I'm really sensitive to noise. It drives me absolutely nutters. I hate sitting at the genius bar for 45 minutes waiting for help while the 10 people in front of me have brought in iPods that just need a hard reset, while the stereos are BLARING and I have to yell to be heard.
    Also the geniuses just leave sometimes. He'll go to the back to check on something (that would take me 2 minutes) and it takes him 15. If my PowerBook were functioning, I would just google it and save me (and him) the 13 minutes.
    (Most of) the guys that work the bar are pretty cool. They seem to know what they're talking about. I've heard one tell a customer to "go to and search for [the] problem."

    If they could put a cap on the volume, have a line JUST for "my iPod doesn't work!!1!1!", and be a little less busy, I'd be happy.

    But that won't happen because it's in the middle of the upscale shopping mall, and putting a volume cap on stuff instead of having an employee turn down the stereo ever 2 minutes would make sense.

    I can't wait until the Memorial City Mall Apple Store opens sometime in September. I'm kinda sick of the Galleria one. The clientele, some snooty clerks, too crowded, too loud, no "The Studio".

    Bla.. Memorial City mall is a little further away than the Galleria. Damn.
  15. jemeinc macrumors 6502a

    Feb 14, 2004
    South Jersey
    sagemore is mine too... They replaced my G4 iMac with a G5 iMac for free and that was all the work of Nikki the service manager... Without her it wouldn't have gotten done...

    It's tough to get any service there though- it's always packed... I try going at odd hours, but it's packed from the minute it opens to the minute it closes...It's tough for the employees there, but they do a good job with the situation...
  16. turbopants macrumors regular

    Feb 11, 2006
    I really like my local Apple store. I can talk shop with most of the employees there and can try out the newest gear. It has been getting much busier now that Apple is blowing up, but it's still a great store.
  17. iGary Guest


    May 26, 2004
    Randy's House
    My Apple Store (Annapolis) has generally been very good. The last guy I dealt with's sole mission was to get me out of the store, though. I kept telling him that the problems with the machine were not consistent, and he kept telling me "well if I can't reproduce them." I was thinking he should have offered to hold the machine for a few days and try harder, but meh.
  18. Cloudgazer macrumors 6502


    Apr 22, 2005
    I hate my Apple store because i can't afford half the stuff in there!
  19. jkballer23 macrumors member

    Mar 6, 2006
    just be lucky that you have an apple store to go to, or two. The closest retail apple store I think is 6 hours away. The closest Apple Reseller is 2 hours away. So, be thankful that you have an Apple Store near your home, even though it isn't the best one:p
  20. Jschultz macrumors 6502a


    Mar 14, 2005
    Chicago, IL
    Talking about the one on the magnificent mile? I like that store A LOT. I tend to go to OakBrook Mall for my apple experiences though.
  21. jimN macrumors 6502a


    Jun 23, 2005
    My apple store is the London one on regent street. The place is largely seen as an Internet cafe with most of the people there just using it to go online for free. It looks nice but I generally go there to play with new stuff, haven't been in the market for a new system for a while and all I've bought is an airport on 'Tiger night'.
  22. eva01 macrumors 601


    Feb 22, 2005
    Gah! Plymouth
    I love the store at South Shore. Going to the Hingham one on Thursday for someone that has an iMac that i believe has the Midplane problem.

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