anyone know why my ibook isnt valid for battery exchange but the battery is?

Discussion in 'PowerPC Macs' started by Anarchy99, Jun 27, 2008.

  1. macrumors 6502

    Dec 13, 2003
    i have a ibook g4 1.2 and the battery life is crappy
    so i looked at the iBook G4 and PowerBook G4 Battery Exchange Program
    and is says:
    This computer serial number is not eligible for the Battery Exchange Program.

    This battery qualifies for the Battery Exchange Program.

    is it just me or does that not make sense?
    if the battery is valid for a exchange for a battery issue why not the computer it came with?

  2. macrumors regular

    Oct 15, 2007
    Why would you expect them to replace an entire computer when the problem is only with the battery?
  3. thread starter macrumors 6502

    Dec 13, 2003
    i dont the battery exchange asks for the computer and battery serial
    i just want a new battery
  4. macrumors 65816


    Jul 6, 2007
    IIRC, apple automatically replaced certain batteries associated with certain serial numbers known to have bad batteries (ie, all from the same batch). In addition, there were other batteries out there that were faulty but sporadically placed (ie, no consecutive / known serials, etc) that are also eligible if they meet certain criteria. Ergo, the battery is eligible because it was produced during a specific time if it meets the criteria, but will not automatically be replaced due to serial number. I believe qualification is <300 cycles and <20% battery capacity, but you'd have to look it up.

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