[App Store] Unknown error and unknown e-mail address pop up

Discussion in 'Mac Basics and Help' started by Jeroen1987, Mar 14, 2013.

  1. Jeroen1987, Mar 14, 2013
    Last edited: Mar 14, 2013

    macrumors newbie

    Joined:
    Mar 14, 2013
    #1
    Hello,

    I don't know if this is the right forum to post this thing, since I am kinda new to Macrumors.

    This weird thing just happened to me; today I reinstalled my Macbook Pro 13", with the official USB stick which I bought at the Apple online store. After installing Lion (which I did using the previous mentioned stick), I upgraded to Mountain Lion and installed some of my most used apps (Chrome, Photoshop, Espresso).

    Then, I wanted to install Twitter, so I fired up the App Store, searched for Twitter and clicked the nifty little "Install" button. I had to login to my Apple account... BUT, the e-mail address was filled in with an e-mail address I've never heard of (kyle_chenyujia at hotmail dot com). No one I know has this e-mail address, and besides, I didn't leave my laptop unattended today, it was right in my home, only my girlfriend was home, and she didn't touch it.

    I ignored that fact, filled in my own e-mail address and password, and clicked the login button. Then, I got an "unknown error" Window popup. Whatever. I tried again, and again that mysterious e-mail address popped up.

    I am quite puzzled, I can't seem to think of a cause other than an error at Cupertino, or a security breach...

    Is this normal? Does this happen more?

    EDIT: to make this more clear, I captured it in a video, which can be seen on Youtube
     
  2. macrumors newbie

    Joined:
    Mar 20, 2013
    #2
    who is kyle chen yu jia?

    Hi Jeroen,

    I am in South Africa, and I just bought Macbook Pro 13" Retina with Mountain Lion, and i just updated to 10.8.2 and I just tried to download Twitter from the App Store and I just got that same email issue!

    I googled the email address kyle_chenyujia at hotmail dot com and I got directed to this forum post, so here I am posting my issue.

    How can we raise this to Apple?

    I've also posted the pictures of the error and also Kyle's profile on Facebook.

    [​IMG]
    [​IMG]
     
  3. macrumors newbie

    Joined:
    Mar 23, 2013
    #3
    Wow, this is weird...

    This happens to me as well when trying to download the Twitter app from the Mac App Store.

    What the fel?
     
  4. macrumors newbie

    Joined:
    Apr 25, 2013
    #4
    This happens because you have downloaded a pirated app.

    Apps from the app store embed your email when you download them. One of your apps must have been uploaded to a torrent or pirate site by this guy or by someone who has access to his apps. If you want the update to go away you need to figure out which app you downloaded illegally and delete it.

    Hope this helps.
     
  5. macrumors 65816

    Joined:
    Jan 30, 2008
    Location:
    Wisconsin
    #5
    Do you have the app Transmit installed? Delete the _MASReceipt folder embedded in it.
     
  6. macrumors newbie

    Joined:
    Apr 25, 2013
    #6
    Thanks emt1. I had the same problem today and that worked just fine :D
     
  7. macrumors newbie

    Joined:
    Apr 27, 2013
    #7
    Help needed

    well i cant find this folder _MASReceipt anywhere on my mac even when showing hidden folders ! anyone for holding my hand ?
     
  8. macrumors 65816

    Joined:
    Jan 30, 2008
    Location:
    Wisconsin
    #8
    Right-click on Transmit and click "show package contents".

    I just found out that deleting the folder may render Transmit inoperable, so make a back up of it before you delete the MASReceipt folder.
     
  9. macrumors member

    Joined:
    Mar 11, 2006
    #9
    ok, but what has app store to do with transmit app!??

    Security flaw? Why should App Store dive into a completely different app called Transmit!???
     
  10. macrumors newbie

    Joined:
    Apr 27, 2013
    #10
    The point is not to delete but replace the folder MASReceipt by any other found in an app downloaded free from appstore ! I tried it works fine...
     
  11. macrumors newbie

    Joined:
    May 13, 2012
    #11
    Did anyone figure out how this happens, though? I mean, why would the app store try to draw this email out of the _MASReceipt folder from Transmit, of all places? Is it a risk to leave it and just change the login?
     
  12. macrumors newbie

    Joined:
    May 1, 2013
    #12
    Confirmed to Work

    Open Finder and Applications. Right click on any app you've bought from the app store > Show Package Contents > Contents and copy the MASReceipt folder. Open the Transit app the same way and paste the MASReceipt folder, overwriting the one already there (or delete it first). Close Finder and everything will be back to 'normal'.
     
  13. macrumors member

    Joined:
    May 20, 2013
    #13

    Does everybody with this problem all have transmit installed??
     
  14. Dambuster43, May 20, 2013
    Last edited: May 20, 2013

    macrumors member

    Joined:
    May 20, 2013
    #14
    It may have been wiser to wait and see how things turn out.. after all you have a solution offered which works OK...
    BTW.. I assume you also have Transmit installed .... did their support offer a solution?

    Being new I dont think the forum allow PM ing....
     

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