App Store - user reviews appear on some devices but not others

Discussion in 'iOS Programming' started by lucasgladding, Aug 26, 2008.

  1. macrumors 6502

    Joined:
    Feb 16, 2007
    Location:
    Waterloo, Ontario
    #1
    Has anyone else had problems with the page for their app not refreshing on the iTunes Store? I know I have at least one review on most devices, but iTunes and the App Store on my development system and iPod touch do not show it. I would prefer not to buy a new system each time I want to check for reviews ;) . I have looked for a way to manually refresh the page in iTunes, but with no success. If anyone has any input or advice, it would be greatly appreciated.

    I suspect the page is cached on my system, but there could be some server caching playing into the problem.

    Thanks again

    Luke Gladding
     
  2. macrumors 6502

    Joined:
    Apr 24, 2003
    Location:
    Milwaukee, WI
    #2
    Congratulations on your app launching by the way, it looks good.
    I see one review. Have you tried opening and closing iTunes and seeing if it does anything? I checked, there's nothing in the preferences that seems as if it would clear any cache, so I'm not sure how you would do it.
     
  3. thread starter macrumors 6502

    Joined:
    Feb 16, 2007
    Location:
    Waterloo, Ontario
    #3
    Thanks for the congratulations.

    I have tried opening and closing iTunes, launching iTunes from the phobos URL, refreshing my cache in Safari (in the odd chance that the cache was shared across WebKit), all without any success. Thanks for checking for reviews (I didn't want to spam this list with the app link but figured someone would probably follow my signature to find it).

    If I do find a solution, I will be sure to post it here. It's hard to believe that no one else has encountered the problem.

    Thanks again
     
  4. macrumors 6502

    Joined:
    Apr 24, 2003
    Location:
    Milwaukee, WI
    #4
    Have you checked if this is a short term problem, or does it persist over time? It would be very weird if your system and your iPhone never updated themselves to check if new information is available. Maybe it just doesn't do it often.
     
  5. thread starter macrumors 6502

    Joined:
    Feb 16, 2007
    Location:
    Waterloo, Ontario
    #5
    It's been at least 4 days since the review ( not commenting on the note attached to it :) ) was posted and still nothing on my desktop system or iPod touch.

    BTW: I checked out your site. I had been looking for a list of sites that publish releases and reviews for iPhone apps. Thanks again.
     
  6. macrumors 6502

    Joined:
    Apr 24, 2003
    Location:
    Milwaukee, WI
    #6
    Thanks. I'll try update it in a few weeks, new ones are popping up all the time.

    On your developer machine in iTunes, try going to your app's page, then clicking on your app's name again in the iTunes navigation at the top.
     
  7. macrumors regular

    xsmasher

    Joined:
    Jul 18, 2008
    #7
    Reviews are stored separately for each Country.

    Reviews are stored separately for each Country. Lucas, I bet you have one (or more now) reviews in the US store, but none in the Canadian store. Got to the iTunes home page and used the dropdown at the bottom of the page to switch to other countries, and see the reviews left in that country.
     
  8. thread starter macrumors 6502

    Joined:
    Feb 16, 2007
    Location:
    Waterloo, Ontario
    #8
    Thanks for the tip. I did realize this was the problem after discovering that everyone congratulating me on new reviews was not on the same store as myself. How embarrassing :). I just noticed your post today, sorry for the late reply.

    To anyone else interested, there is a perl script from Erica from TUAW that scrapes all the stores and presents the results on one page.

    http://blogs.oreilly.com/iphone/2008/08/scraping-appstore-reviews.html

    Thanks again.

    Luke
     

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