apple 1 year warranty...

Discussion in 'Mac Help/Tips' started by howard, Apr 24, 2003.

  1. howard macrumors 68020

    howard

    Joined:
    Nov 18, 2002
    #1
    my ibook battery is acting funny...and its not my computer as i have tried it in another ibook with similar results... it goes to sleep at about 80% charge....

    anyway i want to trade it in for the 1 year warrant but have some questions.

    first of all am i going to have to send in my battery to get the new one? or can i send it in after...what i mean is am i going to be without my computer for a few days.

    also is there an apple support email that i can contact them about this? or do i have to do it by phone?...by the way...what is the correct apple support phone number...i go to there site and theres like 2 million phone numbers.

    also i am near an apple store...is it possible to walk in there and walk out with a new battery if i'm still on the 1 year warranty?

    anyway..thanks in advance
     
  2. iJon macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #2
    you should be able to take it to an apple store or reseller, they can just send you battery back and you can run your ibook of power for a day or two. Just make sure you take your ibook, battery, and your apple agreement number.

    iJon
     
  3. Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #3
    is the battery covered by applecare? wasn't there an arguement about this?
     
  4. howard thread starter macrumors 68020

    howard

    Joined:
    Nov 18, 2002
    #4
    people have told me that its under the 1 year warranty...anyway where can i find the apple agreement number?
     
  5. iJon macrumors 604

    iJon

    Joined:
    Feb 7, 2002
    #5
    ooops, nevermind, you didnt buy extended warranty so you dont have a number. honestly i forgot how they do it, i work in sales so i forget this stuff. just take to a apple store or reseller and they will take care of it, you may want to call first if its a long drive to make sure you have everything. if you live very far a way call apple and you can ship it to them probably.

    iJon
     
  6. Mblazened macrumors regular

    Joined:
    Dec 20, 2002
    Location:
    The Valley
    #6
    You should take it to a service center
    you don't need an agreement number
    they get the info off your serial #
    if its under warranty it will all be free

    its a freakin hassle to do it yourself
     

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