Apple Account won't verify (error 11111)

Discussion in 'iPod' started by network23, Dec 27, 2008.

  1. macrumors 6502

    Dec 18, 2002
    My son saved up his money to buy an iPod Touch. We bought it this morning and have been trying to get it registered and set up through iTunes Store. The computer he uses the most is an XP box and the problems we're having trying to register it in Windows are a nightmare!

    First, the registration process we hit first when he plugged in the iPod forced him to enter a credit card number. There was no option for None. Doing some searching, I found a suggestion to buy an App and create an Apple Account that way. I tried that and thankfully was able to select None when we hit the credit card option screen using that method.

    Then iTunes sent us the verification email. When I clicked on it the first time, I got a pop up (not sure if it was from Firefox or from Windows) asking me which app I wanted to launch with this link. I choose iTunes. When iTunes launched, it went to the verification screen, but then it gave me an error

    At one point, I thought maybe I could a credit card number and remove it later, but when I did, it tells me there is already an account with that name, so iTunes has essentially locked out his email address because we haven't been able to verify it.

    I've tried this multiple times this afternoon. I've tried different email addresses. No luck. Any ideas? This really sucks and my son is not happy.

  2. macrumors newbie

    Apr 9, 2007
    Same Issue

    I just created a new account. Received the confirmation email and responded. However I received the same error. If you look around at the internet it seems to be related to AOL, however, I have never had an AOL account...

    Strangley enoough I can ask for a password reset, which works nicely, but the moment I try to log on to the store, I got the message that the account is not activated, etc. :confused:

    Anybody an idea on how to solve this?
  3. macrumors 68040

    Jan 11, 2007
    North Central Florida
    To the OP - have you tried the verification on your Mac? Forward the email to yourself and click the link that way?

    Worth a shot in case it's a windows error.

    I've had good luck with the email tech support in iTunes.
  4. thread starter macrumors 6502

    Dec 18, 2002
    Yeah, I was thinking (hoping) it was an error related to Windows, and I did try the verification on my Mac...same error.

    I'm now wondering if it's NOT supposed to allow the None option and that I'm getting the error because I am not entering a credit card or a gift certificate.
  5. macrumors 6502

    Dec 6, 2008
    Space: The Final Frontier
    nah that aint true, i get this error while trying to buy certain albums/compilations. write to apple's itunes support. the itunes store has some probs lately
  6. macrumors newbie

    Dec 18, 2008
    Mallorca, Spain
    Same problem fixed

    I have had the same problem since updating to OS X 10.5.6. I reinstalled itunes from the apple website and this seems to have worked for me. Worth a try.
  7. macrumors newbie

    Apr 9, 2007
    New installation

    Just tried that to and downloaded the latest version. Unfortunately that did not helped either. I have posted the question to the stores helpdesk as well. Keep you posted.
  8. macrumors newbie

    Apr 9, 2007
    Received an email van the Store helpdesk stating that they had manually activated my account.. Since then it works splendidly :)

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