Apple Acknowledges Reports Of MacBook Hard Drive Failures

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Nov 26, 2007.

  1. macrumors bot

    MacRumors

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    Apple has acknowledged to InformationWeek that it has received reports of MacBook hard drive failures and is looking into the problem.

    UK data recovery firm Retrodata earlier this month discovered a flaw in the some hard drives employed in Apple's MacBook and MacBook Pro computers. The firm's analysis at that time had indicated that Seagate hard disks in the models with firmware 7.01 were unusually prone to read/write head failures that caused physical gouges in the hard drive platter, making recovery impossible.


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  2. macrumors regular

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    #2
    Since Apple is acknowledging this, I sure hope that we get either an extended warranty or offer for replacement. My MBP has a drive that fits in this group, though it seems to work now. It's out of warranty and I'd rather not foot the bill if it fails prematurely.
     
  3. macrumors regular

    cornopaez

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    in a practice room or a MacBook.
    #3
    Does anyone know if there are particular simptoms of this kind of failure? Or is it maybe just kind of random... and puff! all the info is gone. :confused:
     
  4. macrumors member

    Joined:
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    #4
    if i were you i wouldn't wait till it failed to get it replaced...
    not sure what apple is planning on doing right now... but i would take my computer in.. be like.. look i am not planning on waiting till my information is gone because of the hard-drive.. i rather you guys fix it now.. then play the waiting game..

    but hey.. backup drives are always cheap now a days. just incase..
     
  5. macrumors 6502

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    #5
    It's not (quite) ready for Leopard (should be in the next couple/few weeks?), but if you want a super simple solution for keeping your data 'safe' from absolute catastrophe then SuperDuper! is your answer.

    But, yeah, I'd also like to have a dependable replacement drive if I were in that group. :eek:
     
  6. macrumors newbie

    Joined:
    Jan 16, 2002
    #6
    I've had a dead one sitting on my desk for a few months, and I bought another drive to replace it because I was out of warranty. I hope they do an exchange program so I can send that paperweight in for a new drive!
     
  7. macrumors regular

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    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3B48b Safari/419.3)

    my friend works at a school where a lot of Macbook drives have failed. I'm not sure if Apple has covered them, though I'd be surprised if they didn't. It's for sure an issue for them.
     
  8. macrumors 6502a

    Joined:
    Nov 15, 2003
    #8
    sorry, i'm a little unfamiliar with this issue (I have a MBP), but is there any way to tell which MB (or MBP?!?) is affected? I just want to make sure all the photos on my mom's MB aren't in jeopardy...

    I am glad, though, that (it seems) Apple is addressing this
     
  9. macrumors regular

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    Apr 13, 2007
    #9
    How do I check to see if my hard drive has the firmware number in the op?
     
  10. macrumors 68000

    GSMiller

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    Kentucky
    #10
    I'm wondering this too. My friend just bought a MacBook and I'd like to see if she's affected.
     
  11. macrumors regular

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    #11
    I've got Time Machine going, as well as other backups, so I'm not really worried about losing data, but I am worried about downtime. If there's an option of replacing it before it fails, I would be interested in doing that. However, I don't plan on taking the time to drop by a store and ask an Apple employee to do something that I'm sure they're not authorized to do.
     
  12. macrumors member

    Joined:
    Jun 24, 2004
    #12
    I bought a refurb MB and couldn't install Leopard. After about 4 calls to tech support trying different workarounds, the HD became corrupt. In fact, the whole 'puter became so messed, it couldn't even boot from the install DVD. I was able to return it without a restock fee and then bought a Santa Rosa MB.
     
  13. macrumors 65816

    amac4me

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    Apr 26, 2005
    #13
    Hopefully those who have had issues get them resolved quickly. I hate hearing stories of people loosing data due to hardware problems.
     
  14. macrumors member

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    #14

    Go to System Profiler and under Hardware select Serial-ATA.

    (At least that's how I looked... saw that I had a Fujitsu drive and stopped looking there...)
     

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  15. Administrator/Editor

    WildCowboy

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    #15
    To check your drive, click on the Apple logo in the upper left corner, then "About This Mac." Click "More Info..." to open System Profiler. Under the "Serial-ATA" section, find your hard drive. If it's a Seagate and has "7.01" listed as the Revision, then yours is affected.
     
  16. macrumors member

    Joined:
    Nov 9, 2007
    #16
    i am sure glad you have a backup drive.. but you as the consumer, shouldn't be told hey you have a "potential - bad drive" .. but heres a good reason to buy a backup drive.. buy it.. to back up just incase..

    even though you should have a backup just incase.. because any drive fails...
    just that a potentially bad hard drive is more likely to fail faster ;)

    heres to the wait...
    i wonder what will happen to the already.. dead and replaced hard drives people had with no warranty...
     
  17. macrumors newbie

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    Aug 29, 2007
    #17
    mine says 7.01 but I'm not sure if I have a Seagate drive. Would it say "Seagate"? Thanks in advance, I am a long time reader, but don't post very often. My MBP is a 2 GHz Core Duo if that helps any. I am trying to put a pic in, but if it doesn't appear, the model of the drive is: ST98823AS
     

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  18. macrumors regular

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    #18
    Agreed. Certainly I don't want to have a drive fail, and I agree that I shouldn't have to suffer if the failure rate is high.
     
  19. macrumors 65816

    Vader

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    Location:
    St. Louis, MO
    #19
    To check if you have the 7.01 version, check system profiler under Serial ATA.
    Mine is this:
    Revision: 0081001C
    so I guess I don't have the faulty drive.

    Edit: People beat me to mentioning the system profiler.

    Also, my drive is a Fujitsu, so no faulty drive for me!
     
  20. #20
    I purchased my first Mac (black MacBook) early this year and the hard drive failed when it was less than five months old. Although they replaced it, it was a huge inconvenience. I've owned over twenty PC's prior and never had a problem like this before, not what I expected for a machine twice as much as a PC.
     
  21. macrumors regular

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    #21
    You have a Seagate drive.
     
  22. Administrator/Editor

    WildCowboy

    Staff Member

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    #22
    Yes, that is a Seagate drive. All of their drives these days have model numbers beginning with "ST."
     
  23. macrumors 6502a

    happydude

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    #23
    data recovery

    if apple does issue a recall or warranty notice of some sort, i hope they include a data recovery method for HD's that still work but are under recall. as is, i think they charge somewhere between $75-100 to have data backed up if they are working on your computer/replacing hardware.
     
  24. macrumors newbie

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    Aug 31, 2007
    #24
    ST means seagate drive. Thank the dude that mine isn't revision 7 whatever.
     
  25. macrumors newbie

    Joined:
    Aug 29, 2007
    #25
    Thanks for confirming.

    I just installed Leopard so I backed up my iTunes and iPhoto. Not too concerned about losing anything else. However, as much as I love my Mac, I hate that its faulty, especially since its not even fully paid for yet. Additionally, I love that my warranty has run out.

    Should I take it into a retail store, or just back up things I want to keep safe until Apple says otherwise? I don't have a big external drive, i just made CDs of my music and photos and have documents on a flash drive.
     

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