Apple Being Pushy About Extended Warranties

Discussion in 'Mac Pro' started by clayj, Jan 2, 2006.

  1. clayj macrumors 604

    clayj

    Joined:
    Jan 14, 2005
    Location:
    visiting from downstream
    #1
    OK, so a couple of weeks ago I got a notice from Apple that the warranty on my Mac mini is soon to expire, and that I could purchase an extended warranty for $220 or so (if I remember correctly). I don't usually buy extended warranties except on very expensive gear (like my plasma TV), so I threw the notice out.

    Just now, I got a call from Apple... the telephone number was (916) 399-7992. The girl started asking me about my Mac mini and I anticipated that she was going to try to sell me an extended warranty, so I said "Hey, I already got a notice from Apple about extending the warranty, but I don't need to since my Mac mini is working great and I might be buying an Intel-based Mac mini if they announce them at MacWorld."

    Silence.

    I look at the phone, and she has HUNG UP on me. No "thanks for using Apple", no "let us know if you change your mind", not even a "good-bye".

    Negative kudos for Apple on this one. It's bad enough that they're über-pushy about AppleCare, but now they're being rude on the phone when you decline to pay a huge premium for an extended warranty.
     
  2. SpaceMagic macrumors 68000

    SpaceMagic

    Joined:
    Oct 26, 2003
    Location:
    Cardiff, Wales
    #2
    She's probably really p*ssed off with people saying they want an Intel Mac!
     
  3. pknz macrumors 68020

    pknz

    Joined:
    Mar 22, 2005
    Location:
    NZ
    #4
    It *could* have just been accidental or a technical issue...unlikely, but possible.
     
  4. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #5
    Clay,

    I got the same notice. What's interesting is that AppleCare for the Mac mini only cost $149.00 retail ($99 edu) from the Apple Store.
     
  5. danny_w macrumors 601

    Joined:
    Mar 8, 2005
    Location:
    Austin, TX
    #6
    I got the same email about Applecare for my mini, and another email about Applecare for my iPod nano (bought in October). I just ditched the emails but haven't received any phone calls (yet).
     
  6. generik macrumors 601

    generik

    Joined:
    Aug 5, 2005
    Location:
    Minitrue
    #7
    You have a lot of faith in Apple. It is like the girl on the other end is being paid $200 to make each phone call. Fact is she is a another bottom the the barrel wager and has a quota to meet each day, as with every other corporation!
     
  7. mac-er macrumors 65816

    Joined:
    Apr 9, 2003
    #8
    Most likely, she has no clue what you are talking about or what a Mac even is....she walks in, says what she is told to say, and probably gets a nickel for every person that signs up for an extended warranty.
     
  8. Jonst macrumors newbie

    Joined:
    Apr 12, 2007
    #9
    I finally bought the extended warranty for my Mac I know this is an old thread but it is the only one I saw about this issue to bad I haven't seen it before I bought it. I only paid 60$ for 2 years, I haven't used it yet but my Mac is already 2 years old so I am sure it will have some problems...

    Here is where I bought it... Extended Warranties

    Let me know what you think
     
  9. slughead macrumors 68030

    slughead

    Joined:
    Apr 28, 2004
    #10
    She wasn't being rude. Her head exploded and the bone shrapnel severed the telephone cord.

    There is a technical document on Apple's support website documenting this issue.

     

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