Apple Being Pushy About Extended Warranties

Discussion in 'Mac Pro' started by clayj, Jan 2, 2006.

  1. clayj macrumors 604


    Jan 14, 2005
    visiting from downstream
    OK, so a couple of weeks ago I got a notice from Apple that the warranty on my Mac mini is soon to expire, and that I could purchase an extended warranty for $220 or so (if I remember correctly). I don't usually buy extended warranties except on very expensive gear (like my plasma TV), so I threw the notice out.

    Just now, I got a call from Apple... the telephone number was (916) 399-7992. The girl started asking me about my Mac mini and I anticipated that she was going to try to sell me an extended warranty, so I said "Hey, I already got a notice from Apple about extending the warranty, but I don't need to since my Mac mini is working great and I might be buying an Intel-based Mac mini if they announce them at MacWorld."


    I look at the phone, and she has HUNG UP on me. No "thanks for using Apple", no "let us know if you change your mind", not even a "good-bye".

    Negative kudos for Apple on this one. It's bad enough that they're über-pushy about AppleCare, but now they're being rude on the phone when you decline to pay a huge premium for an extended warranty.
  2. SpaceMagic macrumors 68000


    Oct 26, 2003
    Cardiff, Wales
    She's probably really p*ssed off with people saying they want an Intel Mac!
  3. pknz macrumors 68020


    Mar 22, 2005
    It *could* have just been accidental or a technical issue...unlikely, but possible.
  4. jaw04005 macrumors 601


    Aug 19, 2003

    I got the same notice. What's interesting is that AppleCare for the Mac mini only cost $149.00 retail ($99 edu) from the Apple Store.
  5. danny_w macrumors 601

    Mar 8, 2005
    Austin, TX
    I got the same email about Applecare for my mini, and another email about Applecare for my iPod nano (bought in October). I just ditched the emails but haven't received any phone calls (yet).
  6. generik macrumors 601


    Aug 5, 2005
    You have a lot of faith in Apple. It is like the girl on the other end is being paid $200 to make each phone call. Fact is she is a another bottom the the barrel wager and has a quota to meet each day, as with every other corporation!
  7. mac-er macrumors 65816

    Apr 9, 2003
    Most likely, she has no clue what you are talking about or what a Mac even is....she walks in, says what she is told to say, and probably gets a nickel for every person that signs up for an extended warranty.
  8. Jonst macrumors newbie

    Apr 12, 2007
    I finally bought the extended warranty for my Mac I know this is an old thread but it is the only one I saw about this issue to bad I haven't seen it before I bought it. I only paid 60$ for 2 years, I haven't used it yet but my Mac is already 2 years old so I am sure it will have some problems...

    Here is where I bought it... Extended Warranties

    Let me know what you think
  9. slughead macrumors 68030


    Apr 28, 2004
    She wasn't being rude. Her head exploded and the bone shrapnel severed the telephone cord.

    There is a technical document on Apple's support website documenting this issue.


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