Apple Being Sued Over Phone-Switching iMessage Issue

Discussion in ' News Discussion' started by MacRumors, May 16, 2014.

  1. macrumors bot


    Apr 12, 2001

    Apple is facing a lawsuit over a long-standing issue that prevents iPhones from sending text messages to the Android phones of former iPhone users, reports Bloomberg (via BusinessInsider). Filed by a former iPhone customer, the lawsuit alleges that the user ceased getting messages from iPhone owners after she switched to a non-Apple device.

    This is a problem that has afflicted many former iPhone users that switch from an iPhone to another device. After an iPhone is disabled, the users face an issue where iMessages sent from other iPhone owners are routed to a deactivated iPhone rather than being forwarded as a text message to an active phone, causing text messages to disappear.

    Earlier this week, former Lifehacker editor-in-chief Adam Pash claimed that Apple is aware of the iMessage issue and unable to provide a fix. An Apple customer support representative told Pash that the iMessage bug is "a problem a lot of people are facing" and that the company's engineering team "is working on it but is apparently clueless as how to fix it."

    These errors with iMessage have been a known issue since 2011, which is when the messaging service was first introduced with iOS 5. Apple advises iPhone owners to disable iMessages before deactivating their phones in order to remove the device from their system, but some users have experienced problems even after disabling iMessage.

    Some users have had success calling in to Apple to have their numbers removed from the iMessage system and in 2012, TechCrunch detailed a fix involving unregistering products on a user's Support Profile, which has also worked for some people experiencing iMessage issues after switching to a non-Apple device.

    Filed in San Jose California, the lawsuit is currently seeking class action status.

    Article Link: Apple Being Sued Over Phone-Switching iMessage Issue
  2. macrumors regular

    Oct 9, 2010
    I think reparations would be to get all those people another iPhone.
  3. keterboy, May 16, 2014
    Last edited: May 16, 2014



    Jan 22, 2014
    Earth's Core
    Only in the US you could actually win a retarded case like this.

    (see page 3, post 70)
  4. macrumors 68000

    Aug 23, 2011
    Yes!!!! Get sued apple ur time is up! Learn the hard way...
  5. macrumors member

    Jul 19, 2012
  6. yeah, May 16, 2014
    Last edited: May 16, 2014

    macrumors 6502a


    Jul 12, 2011
    Um, aren't iOS/Mac devices only allowed to send/receive iMessages? :confused:

    Edit: I actually read the article and understand. That sucks.
  7. macrumors 603

    Nov 25, 2012
    United States
    Very stupid lawsuit. It's either a bug or an honest mistake. :rolleyes:
  8. macrumors newbie

    Jun 5, 2013
    I'm going to laugh for a million years when it turns out that the real cause for their text messages not being "received" is because the receiver was just simply ignoring them.
  9. macrumors 68000

    Mar 13, 2006
    what is retarded about it?
  10. macrumors 65816


    Apr 30, 2011
    Not of the current Lawsuit, but mockups of future LawsuitS will be forthcoming.
  11. macrumors G4

    May 10, 2004
    ok. I switched to BlackBerry and was also trapped by Apple.
  12. macrumors 6502a


    Jun 1, 2004
  13. macrumors 6502

    Mar 27, 2004
    Ozark, Missouri
    The engineering team is clueless how to fix this? Seriously? Just require iOS to send a "stay alive" packet every couple of days and if Apple doesn't receive it, the phone gets unregistered from iMessage until the phone is online again.
  14. macrumors regular

    Jul 25, 2011
    That's the whole issue. The iMessage system recognises the now Android phone number as 'able to receive iMessages', so when another iPhone user sends a message to that number it gets scooped up by the iMessage servers, but they can't deliver it because the device connected to that number isn't an iPhone...
  15. macrumors newbie

    Oct 3, 2011

    Maybe i'm just stupid but can't apple release an update to iOS devices so it checks if the number is still on iMessage or not??? And if it notices it is not getting iMessages anymore it gets taken off.
  16. macrumors 6502


    Aug 1, 2009
    Los Angeles
    That's not a proper solution. Not everyone keeps their phone on all the time. There's no reason you should stop receiving messages, albeit late, just because your phone was out of range for two weeks, which it is when I go on foreign business trips.
  17. macrumors newbie

    Dec 6, 2010

    This isn't a retarded lawsuit. This has gone on for a long time. My dad switched to Android and it took me forever before I could finally send him text messages. I don't even know how I was able to get it fixed.

    I also think it is bogus that they don't know how to fix this. They probably just don't care that they are inconveniencing a former customer. It can't be that hard to report a phone number as deactivated in the imessage system and then just start sending text messages to it.
  18. macrumors 65816

    Jun 1, 2006
    They should give us a way to log into the website and purge our number from their server. I went through this last year when I got a Moto X. I tried all of the recommended solutions I could find online, but nothing helped. After a week I changed my phone number. Now I have both an iPhone 5S and a Moto X, and I just keep iMessage turned off. I'll never use it again.
  19. macrumors 6502a


    Sep 2, 2006
    a gasping dying planet
    but it's a bug that apple hasn't acted on. no matter your stance or favoritism toward or not regarding apple, they are obligated to fix the issue. the phone number does not belong to apple, if someone moves on from the apple ecosystem and apple is making it so people can't use their phone number to the full extent, they should fix it. the fact they haven't lends themselves to be sued.
  20. macrumors 6502a


    Jul 12, 2011
    Ah, thank you. :D
  21. macrumors G4

    May 10, 2004
    Great. How many days do you have to wait until your iPhone acquaintances can automatically message you again?

    "iMessage is seamless"
  22. macrumors 65816

    Jun 1, 2006
    I've read that after 30 days of no activity on your Apple ID, your number is purged from the system. I'm not sure if this is accurate, but people on forums quote Apple customer support as saying it.
  23. macrumors newbie

    May 16, 2014
    Surely you would just remove the said iPhone from iCloud?
  24. macrumors 6502

    Feb 25, 2003
    Tempe, AZ
    wouldnt the real problem here be that the sender doesnt have the "send as SMS" option enabled in their message settings? Seems to me from the description of the problem the issue here is not the receiver but the sender.
  25. macrumors G5


    Nov 14, 2011
    What a shock, a company with deep pockets is being sued.

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