apple care question

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by m.r.m., Jul 24, 2004.

  1. m.r.m. macrumors regular

    Joined:
    Oct 25, 2003
    Location:
    Germany
    #1
    i haven´t been able to figure this one out. apple care search on the forums hasn´t answered the question either; the question being, once i buy apple care, will i need to register in the store or online, or is the warranty good to go for my purchased items?

    as stated in a previous thread that would be a 12" pb + 20" cinema display. both will be covered, and since i´ll be buying them in an apple store, i won´t need to do anything further except buy apple care as well right?
     
  2. jsw Moderator emeritus

    jsw

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    Mar 16, 2004
    Location:
    Andover, MA
    #2
    When I bought my Macs, I bought AppleCare with them at the Apple Store, and there was no separate registration. They simply associate it with your items, for which they already know the serial numbers.

    So, I guess, there is a registration process, but it's taken care of for you.

    At least, that's the way it has worked for me. My last purchase was last year.

    This assumes you buy AppleCare at the same time.If you get it later, you'll need to go through some sort of registration process to let them know the items you're associating it with.
     
  3. iGav macrumors G3

    Joined:
    Mar 9, 2002
    #3
    I bought AppleCare just 6 days before my 12 month warranty was due to expire, so I did it differently and had to call them.

    I called the number that is supplied in the AppleCare box, you are then required to give the AppleCare number, and then the product serial number for your Mac, I think there's a couple of other details as well, but it takes like 5 minutes to register.

    Only buy AppleCare if you're sure you're going to be keeping your Mac for more than a year, otherwise it is a waste of money. It'll improve your resale value, but you'll be buying it basically to GIVE to someone else.
     
  4. Kwyjibo macrumors 68040

    Kwyjibo

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    Nov 5, 2002
    #4
    just so long as the powerbook and display are on the same receipt then you should be all set.
     
  5. jsw Moderator emeritus

    jsw

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    Mar 16, 2004
    Location:
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    #5
    I'm pretty sure that the only way to get AppleCare on a monitor is to get it at time of purchase with a CPU. In that case, it definitely makes sense, as you get the monitor warranty effectively for free, whereas you can't get it at all otherwise.
     
  6. m.r.m. thread starter macrumors regular

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    Oct 25, 2003
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    Germany
    #6
    thanks a lot everyone. the path is clear before my eyes, i must merely walk it... :D

    if you could get counterstrike to work for mac as well, i´d have nary a wish. ;)
     
  7. Finiksa macrumors 6502a

    Finiksa

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    Feb 23, 2003
    Location:
    Australia
    #7
    All displays come with the standard 1 year warranty, to extend it to 3 years with AppleCare the display has to be on the same receipt as the computer. You don't need to buy all 3 at the same time, you can buy AppleCare at any point in the 1st year.
     
  8. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #8
    If you are purchasing at the Apple Store already. It just makes the whole process much easier to purchase AppleCare at the same time. Then the staff person can get you all registered during the check out process.
     
  9. m.r.m. thread starter macrumors regular

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    Oct 25, 2003
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    Germany
    #9
    yeah i think so too, but will apple care then be valid for 3 years or just 2?
     
  10. Grimace macrumors 68040

    Grimace

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    Feb 17, 2003
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    #10
    AppleCare is a separate 2 year EXTENSION warranty, starting from day 366 of owning your mac. Your computer is always covered for the first year.

    If you buy AppleCare at the outset, your computer is protected for 3 years. If you wait til day 361 to purchase AppleCare - you are still covered for 3 years, you just put off the $$$ for Applecare for a little less than a year.
     
  11. Chip NoVaMac macrumors G3

    Chip NoVaMac

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    Dec 25, 2003
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    Northern Virginia
    #11
    The Apple warranty is in two parts. A 1 year parts and labor, and 90 days support. AppleCare extends the 1 year parts and labor to a total of three. On support it also extends to three, but if you don't have AppleCare on day 92 lets say - then you pay for the support. Untill of course you buy AppleCare.

    With a resource like Mac Rumors, many support issues seem to be handled well by the members here.
     
  12. Grimace macrumors 68040

    Grimace

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    Feb 17, 2003
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    #12
    Just to clarify - if you haven't purchased Applecare and you need PHONE support - you have to pay for it. You still get full parts and labor in the first year. The only down side to not buying AppleCare at purchase time is that you lose out on phone support after 90 days. You can post problems here; if we can't help - call Apple and buy the AppleCare extension - then you can get phone help too, and you've lost nothing except a day's time.
    [​IMG]
     
  13. Chip NoVaMac macrumors G3

    Chip NoVaMac

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    #13
    Thanks, a bit fuzzy today.
     
  14. m.r.m. thread starter macrumors regular

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    Oct 25, 2003
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    Germany
    #14
    thanks for all the info, guys. you all are way cooler than apple service anyway! :D

    i'll go get apple care from the start and just not worry about anything. i intend to keep my mac until the end of college, so cheers to everyone and drinks are on me! :)
     
  15. debo macrumors regular

    Joined:
    Jan 9, 2004
    #15
    Why do you have to purchase the monitor and the computer at the same time for the care to cover the monitor? If you purchase the apple care later and just call in and enter you serial numbers, how will they know when you bought the computer and monitor?
     
  16. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #16
    They will still be able to track the serial numbers to the date of purchase. At the point of waiting to purchase the AppleCare then you are still at the discretion of Apple.
     
  17. Grimace macrumors 68040

    Grimace

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    #17
    Yep, Apple makes a big deal about these being purchased at the same time - on the same order/receipt. AppleCare will NOT be honored if you purchase the monitor 1 minute before, or a minute after. It makes sense for both parties; Apple gets you to buy more at once, and the customer gets 3 years coverage on a monitor for the same price as covering the computer.
     
  18. hob macrumors 68020

    hob

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    Oct 4, 2003
    Location:
    London, UK
    #18
    I've been really stupid. I only noticed my warranty on my powerbook expires tomorrow... yesterday. I ordered the applecare from the store yesterday. But if it arrives and I want to register it AFTER my warranty expires - am I screwed?

    Hob
     
  19. yuck macrumors member

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    Feb 25, 2005
  20. Chip NoVaMac macrumors G3

    Chip NoVaMac

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    Dec 25, 2003
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    #20
    Call Applecare directly ASAP. They are very accommodating, and the intent you had can most likely be worked around by them.
     
  21. MadMacs44 macrumors member

    MadMacs44

    Joined:
    Dec 8, 2004
    Location:
    Western Massachusetts
    #21
    True- If your DOP is before the Origional Warranty is expired, then the AppleCare team will be able to enroll your unit for you.

    Another note- Why buy the AC Agreement from Apple when most independant Resellors and Service Providers who sell it will give you a better deal...for instance, Apple Sells for an iMac between $150 and $169. I can sell it for less:) Just a thought.

    And no I cannot tell you what that price is, I would be in breach of contract with Apple..I guess:(
     

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