Apple Chat

Discussion in 'Community Discussion' started by Squilly, Feb 9, 2013.

  1. macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #1
    Just had a chat with Apple. Made a few lies just to make it interesting. Their chat service brings out my Apple-nerdiness lol. Was fun. Discuss?
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  2. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #2
    Do you have a point? They're paid to gush about Apple and tell you how amazing and smart you are. Are you needing more affection?
     
  3. thread starter macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #3
    No, just to show you what was discussed in the chat.
     
  4. macrumors 65816

    wvuwhat

    Joined:
    Sep 26, 2007
    #4
    Would not read again.
     
  5. macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #5
    tl;dr

    No kidding. The guy in the chat would be a Dell fanatic if Dell hired him to do the same job at a higher salary.
     
  6. macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #6
    Sounds like an internal Apple employee. I used to have that exact same job through Arise, working from home. We did four chats at once plus chatting with our teams, and had to make 5% conversions. I would have been yelled at for a chat like that, but it's nice when workers can be real. I actually enjoyed chat quite a bit, even though it could get really, really stressful. There were some "abusive" chats. Although, they didn't bother me personally. The ones I helped the most didn't usually buy. Conversion rates were a horrible measure of performance because you could spend an hour with a customer getting a perfect solution for them and not get a sale. But you could "touch" a browser who never even wrote to you and get credit for their sale if they checked out while the chat with you was open (on their end). I know it's not worth much in any context, but I was once told by performance facilitator (in this bizarro world of contracting, a performance facilitator is kind of like your immediate supervisor, except you're paying them and they're also paying you since you're an independent contractor--you have to pay to use their systems and training, but they pay you for work) that I was the best chatter she had on her team, except that my conversion rate wasn't tops.

    It was also a bit Pavlovian in that each new chatter caused a "Ping" to go off on my Mac, which could drive you crazy when it was really high volume.

    For some reason I always imagined the internal Apple employees being much more laid back and not having the same pressures, but I could be wrong.
     
  7. macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #7
    Oh Squilly.
     
  8. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #8
    You think that person was being real? He was falling all over himself to praise Apple and couldn't stop telling Squilly how smart, thoughtful, and amazing he was. It was so heavy handed that it made me want to vomit.
     
  9. thread starter macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #9
    Maybe he was a fanboy? :rolleyes:

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    I always wondered that - how many chats a representative runs at once. Now I know. ;)
    But damn... like being a sales associate, always under pressure, eh?
     
  10. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #10
    So you got online and made up some lies just to talk to somebody? Are you really that desperate for attention?
     
  11. thread starter macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #11
    By lies I mean not owning a rMBP, etc. Get his opinions.
     
  12. macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #12
    So you wasted this guy's time with lies while actual potential customers or existing customers with real problems with their Apple hardware may have had to wait for an available agent.
     
  13. macrumors 603

    mobilehaathi

    Joined:
    Aug 19, 2008
    Location:
    The Anthropocene
    #13
    Dude, his opinions are scripted. Can't you see that throughout the entire chat?

    He built up a phony rapport based largely on heavy handed flattery and stayed unwaveringly On Message. He even reminded you several times that he was being honest and sincere in a poor attempt to misdirect you from his glaringly obvious canned praise.

    But did you honestly expect to find anything else from a sales rep?
     
  14. thread starter macrumors 68020

    Squilly

    Joined:
    Nov 17, 2012
    Location:
    PA
    #14
    But did you honestly expect to find anything else from a sales rep?
    Well obviously, their objective is to sell you something....
    I didn't notice "pushy" though.
    Can't you see that throughout the entire chat?
    No
     

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