Apple corp. customer care

Discussion in 'General Mac Discussion' started by orl2222, Oct 21, 2003.

  1. macrumors newbie

    Joined:
    Oct 21, 2003
    Location:
    so cal
    #1
    I swtiched about a year ago. Recently, I had problems with my ibook, bought in Nov. 2002. I had to have two logic boards replaced. I recently made a call to Apple customer care(corp.headquarters). All I can say is that I'm very impressed. I recieved a call back promptly, and they are going to replace my ibook with a new one. It's nice to see that customer service is not dead, and that a large company believes in taking care of their customers. Apple, you have won me over for life! Thank you!
     
  2. macrumors member

    Joined:
    Aug 5, 2003
  3. macrumors 65816

    tomf87

    Joined:
    Sep 10, 2003
    #3
    One difference is that the link points to a person with an older iBook that was out of warranty. From the details above, it sounds like their laptop is still under warranty.

    I wonder if we'll have these same problems with the new iBook G4's.
     
  4. macrumors member

    Joined:
    Aug 5, 2003
    #4
    I know. I'm just bitter.
     

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