Apple corp. customer care

Discussion in 'General Mac Discussion' started by orl2222, Oct 21, 2003.

  1. macrumors newbie

    Oct 21, 2003
    so cal
    I swtiched about a year ago. Recently, I had problems with my ibook, bought in Nov. 2002. I had to have two logic boards replaced. I recently made a call to Apple customer care(corp.headquarters). All I can say is that I'm very impressed. I recieved a call back promptly, and they are going to replace my ibook with a new one. It's nice to see that customer service is not dead, and that a large company believes in taking care of their customers. Apple, you have won me over for life! Thank you!
  2. macrumors member

    Aug 5, 2003
  3. macrumors 65816


    Sep 10, 2003
    One difference is that the link points to a person with an older iBook that was out of warranty. From the details above, it sounds like their laptop is still under warranty.

    I wonder if we'll have these same problems with the new iBook G4's.
  4. macrumors member

    Aug 5, 2003

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