Apple Customer Service Help

Discussion in 'Mac Basics and Help' started by Chef Medeski, Aug 17, 2005.

  1. Chef Medeski macrumors 6502a

    Chef Medeski

    Joined:
    Jun 14, 2005
    Location:
    New York, NY
    #1
    I recently purchased a Powerbook and recieved a defective battery and power adaptor. I recieved a battery a week before the adaptor and quickly sent it back. I received a invoice saying that I purchased a battery and I didn't have to pay for anything. I assumed this was them confirming they had recieved the battery. However, before sending backt he power adaptor I received an identical statement for the adaptor. So, does anyone know if this invoice isn't what I am thinking of or if they think I sent back my power adaptor? Anyone have experience with such a stiuation because I could use the help.
     
  2. Chef Medeski thread starter macrumors 6502a

    Chef Medeski

    Joined:
    Jun 14, 2005
    Location:
    New York, NY
    #2
    No one has ever had anything repalced with Apple?
     
  3. mjstew33 macrumors 601

    mjstew33

    Joined:
    May 29, 2005
    Location:
    Illinois
    #3
    I had my iPod replaced because of bad HDD and was sent out on a Wednesday and got a brand new one on a Friday.

    Very pleased.

    Hope that helps!
     
  4. wdlove macrumors P6

    wdlove

    Joined:
    Oct 20, 2002
    #4
    I would recommend calling 1-800-My-Apple. Then you can make sure that everything is correct. ;)
     

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