Yesterday, I got my new Nano, which I want to get repaired because the menu-button is not working properly. As fas as I know, the only way to get it started is to call the customer service (I cannot give it back because I have a laser engraving), so I did this. I called them this morning, the telephone quality was really bad (I guess they outsourced this to India, it sounded like a long distance call), and I talked to 4 different people (it was always talking for a minute, then waiting for some minutes,...), and they all apologized that it was taking so long and said that I would not have to worry and everything would be fine, but more and more I got the feeling that they were waiting for me to hang up at some point because it was not getting any further. Then they tried to sell Apple Care to me, what I did not want, and after 50 min I was kicked out of the line. I' really frustrated, and I do not want to call them again because it is not working out this way. Did you ever make similar experiences? Is there a better way (for example per email? Thanks for your help!