I did a quick search and didn't see anything immediately that addressed this topic. If it's a duplicate thread, my apologies. I've been dealing with AppleCare over the phone with unsatisfactory results, and I'm pretty sure the Apple Store closest to my home has no "Geniuses" to speak of. Plus, with my current work/school schedule it's tough to get free-time to even make a Doctor's appointment (I've been sick for 3 weeks), so I'm trying to avoid doing too much unnecessary running around. Plus, I've already been there once over this iPhone 5 debacle. I don't remember which thread it was, but someone said after he went through a few replacements he called Apple and they shipped him a factory sealed iPhone 5 directly from China. While I'm not expecting such treatment, where would one go to speak to someone that could pull these types of strings? I'd settle for a white box version that had no issues, of course, but those too seem to be elusive creatures. Does anyone have any e-mail addresses or phone numbers that may be helpful? Years ago I had an issue with Verizon and ended up getting an e-mail address for someone that worked in the COO's office, and that person had the ability to make things happen at the drop of a dime. I guess it sometimes just comes down to who you know. All feedback is appreciated. If you feel uncomfortable leaving info here, then feel free to PM me.