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Apple Debuts 'Reimagined and Redesigned' Support Site
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If only they would put this much effort into a redesign of the iTunes store.
I'm sure they will. They wouldn't do this out of the blue unlike the redesign of the support site.
WWDC, maybe?
Seriously? Do you go onto a clothing site and search for "sweatshirt" Give it a clue.
I really like how as soon as you click in the search space it offers some very useful starting points (manuals, tech specs etc) so you don't even have to scroll down or type anything.
I don't suppose any of you remember when Apple products did not really need a lot of support, they just worked?
But now Apple hides or removes needed functionality in the name of massive white space and produces software which only barely works for mainstream use, but really does not work well for many corner cases.
And remember when smart people used Apple products, not any more. Now it is just dumb teenagers and they apparently need lots of hand holding.
But now Apple hides or removes needed functionality in the name of massive white space and produces software which only barely works for mainstream use, but really does not work well for many corner cases.
And remember when smart people used Apple products, not any more. Now it is just dumb teenagers and they apparently need lots of hand holding.
Apple will never understand why words like "reimagined" make my skin crawl and make me want to bite my own head off.![]()
Apple today updated its support site with a brand new look and new ways for users to interact with it. The new site is broken into several different blocks, with most of the attention going to three different ways users can get help.
![applesupport.png]()
The first block is dedicated to a search bar that provides Quick Links, which allow users to get the answers they're looking for while they're searching rather than having to wait for a results page. The second block allows users to find support by choosing the device they need help with and the third block features "Popular Topics," like how to manage an Apple ID or photos.
The next set of blocks let users know they can seek help from other Apple users at the Apple Support Communities, check warranty and repair status and how to contact Apple Support. The final two blocks are dedicated to promoting Apple Workshops in retail stores and list out recall and replacement programs. The site's new design is also compatible with mobile browsers.
In recent months, Apple has worked to make it easier for its customers to seek help from the company about its products. Last month, Apple launched the Apple Support Twitter account, which quickly gained momentum after its genesis and was responding to nearly 100 tweets per hour.
Article Link: Apple Debuts 'Reimagined and Redesigned' Support Site
This assumption is based on what exactly?
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You and many others don't seem to realize that Apple is a huge company and the people responsible for maintaining their support website are more than likely not the same people managing their hardware lineup.
An update for one thing doesn't necessarily equate to a lack of focus on another aspect of the business.
I try to explain this every day during my daily screaming about Apple fits.
Does gravity work sideways?
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Exactly. The tiles on the left and on the right side don't seem to be equal as well.
As long as they don't improve their search engine algorithms, it will always result in a poor user experiencing. Just like the search engines of Maps and the Stores suck big time as well.
Fuzzy search, coming to Apple in 2025... Just license Google's Technologies and get it over with.
Fuzzy search, coming to Apple in 2025... Just license Google's Technologies and get it over with.
At the top is one big search box. When I enter for example "iPhone cracked screen", I get 15K results across 1K pages. Many of the results have nothing to do with the specific query I entered. It is a horrendous user experience. It is like a bad execution of Google
And, it took me 16 clicks/steps to make an sample appointment at the Genius Bar
How is this in anyway good? How does something like this pass Apple's "exacting" standards?
And, it took me 16 clicks/steps to make an sample appointment at the Genius Bar
How is this in anyway good? How does something like this pass Apple's "exacting" standards?
With Apple respects the term "Think different" becomes clearly day by day why Apple does what it does, And this in one place where it's universal across everything, all their products, not just website.
They introduce a convenient way to search, but then limit it to what u can search *for*
I'd rather a search be useful, than not useful, but taking me to a search results page all the time.... You only do that IF you can't fine the match...
I typed in 'Macbook tech specs" and it couldn't find anything.... Yes, it found it in the first link in results but that's an extra step u must take... (may not be exact term, but Apple knows what its referring to)
Spotlight, search on iOS (probably the only useful thing i can say here) far out-beats any others.. and the Mac App Store. maybe only you purchases. Just wish search works exactly as it should do... But this is Apple were talking about here.
They introduce a convenient way to search, but then limit it to what u can search *for*
I'd rather a search be useful, than not useful, but taking me to a search results page all the time.... You only do that IF you can't fine the match...
I typed in 'Macbook tech specs" and it couldn't find anything.... Yes, it found it in the first link in results but that's an extra step u must take... (may not be exact term, but Apple knows what its referring to)
Spotlight, search on iOS (probably the only useful thing i can say here) far out-beats any others.. and the Mac App Store. maybe only you purchases. Just wish search works exactly as it should do... But this is Apple were talking about here.
tried the new site. selected replace by mail, due to charging issues with the phone (it takes hours to charge up lately on all of my chargers).
said I had to make an appointment for my 6s. so much for a seamless revamped support site.
said I had to make an appointment for my 6s. so much for a seamless revamped support site.
Jony Ives designed them to be the flattest pancakes ever made and white but some have a very yellow tint. They are only good with imaple syrup and ibutter, only 29.99 an ounce each at any apple store. Other brands of butter and syrup may cause them to explode or start smoking in your stomach.
Phil Says they are to be called ipancake thinnesteverintheworlddisks and to do otherwise will delete you permanently from icloud. Which to some may be seen as a good thing.
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Sorry, but what are you talking about? It's a basic photo of an Apple help desk with a search bar.