Hey Forum, I bought a new iphone 5 on launch day and am now having problems with it. The home button and power off button sometimes work and sometimes don't. I tried making up a couple of other problems but the genius bar just fobbed me off saying its your software and the buttons work fine, they restored my phone and said this should sort it. I had to travel far as there is no apple store in my town and I cant go to apple everytime my iphone buttons stop working as its on and off. Well today the buttons are playing up again the next day so it cant be software like apple genius bar says, it has to be hardware but they wont agknowledge unless the buttons stop working when in store. This is my first iphone and I thought apple would have good customer service. what can I do to get a new phone replacement.