Apple Fixes FaceTime on Older Versions of OS X, iOS 6 Still Not Working

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Apr 22, 2014.

  1. macrumors bot

    MacRumors

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    #1
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    [​IMG]
    Apple tonight released an update for FaceTime on OS X [Direct Link], which resolves connections issues and is recommended for all FaceTime users currently running OS X 10.6 Snow Leopard. The connection issues are presumably related to the problems reported last week which affected both older versions of OS X and iOS 6 versions of FaceTime.

    Apple, however, has not yet addressed the problems with FaceTime that are in iOS 6. While it is encouraging that Apple released an update for FaceTime for OS X 10.6, Apple support's recommendations for iOS 6 users has been to upgrade to iOS 7. One user has quoted Apple support as saying that the only fix for iOS 6 is to upgrade to the latest version of iOS 7, with no current plans to release a fix on iOS 6 or iOS 5.

    According to Apple's updated FaceTime troubleshooting page, users who are still having trouble with the application are recommended to update to the latest version of iOS or OS X.

    Article Link: Apple Fixes FaceTime on Older Versions of OS X, iOS 6 Still Not Working
     
  2. macrumors 6502a

    spyguy10709

    Joined:
    Apr 5, 2010
    Location:
    One Infinite Loop, Cupertino CA
    #2
    As an iPod Touch 4 owner, this really sucks. The iPT4 never got an upgrade to iOS 7, and was heavily marketed as an inexpensive way to FaceTime. Thanks, Apple! :mad:
     
  3. macrumors 68000

    AngerDanger

    Joined:
    Dec 9, 2008
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    Male
    #3
    Ah, I love seeing that icon again. Come to think of it, why would a camera have a lense embedded in the side of it?
     
  4. macrumors 65816

    Xenomorph

    Joined:
    Aug 6, 2008
    Location:
    St. Louis
    #4
    It got an update to iOS 6 (and bug fixes through February 2014). A lot of people didn't think it would make it that far. It only has 256MB RAM, and no device supported by iOS 7 has less than 512MB of RAM.

    The original iPad has similar hardware and runs quite a bit faster, but was dropped at iOS 5.1.1.
     
  5. macrumors newbie

    Joined:
    Mar 4, 2014
    #5
    At least Apple could come out and say they're working on the issue.
     
  6. macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #6
    I would imagine that they will fix it eventually. What I don't like is how they pretend to be perfect. I'm sure they are aware of the issue.. So why is it hard to acknowledge the issue and assure customers that they are going to resolve the issue?

    With the Apple TV issue, I'm sure they were aware of the issue (otherwise, they couldn't fix a problem that they didn't know about) but they would rather not let their customers who spend lots of money on their products be assured about a resolution.
     
  7. macrumors 68000

    Joined:
    Apr 23, 2009
    Location:
    USA
    #7
    Not getting updates and having a working service stop working, only to have a company suggest a "solution" that isn't possible for some users (by no fault of their own) is unacceptable. Apple needs to fix it, they can't just stop allowing major services to function. I believe it is some bug that is being worked out and there will be a patch soon. Whoever suggested upgrading to iOS 7 is likely a support rep with no knowledge of the bug causing the problem.
     
  8. macrumors 65816

    Joined:
    Nov 19, 2005
    #8
    At last...!!! Something for Snow Leopard... :D:D

    But then again it was brought up to fix something that went haywire, not a security update... :rolleyes::rolleyes:
     
  9. macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #9
    Thats also not a valid excuse. Who was cheap and put only 256MB of RAM in the iPad and 4th gen iPod touch? Yup, Apple did!:rolleyes:

    Those devices even when they ran iOS 4 (not even the max OS allowed) still sucked when using tabs in Safari. Constantly reloading, some sites wouldn't load with out Safari crashing thanks to the lack of RAM.

    Apple could have doubled it to 512MB like the iPhone 4 for pretty much nothing.
     
  10. macrumors 68000

    Parasprite

    Joined:
    Mar 5, 2013
    #10
    Because it probably wouldn't reach the majority of their customers, limiting it to a small minority who surf Apple websites like this or happen to follow them on Twitter or Facebook.

    I mean what do you expect, a banner on Apple.com? A push notification?
     
  11. macrumors 6502a

    CrazyForApple

    Joined:
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    Location:
    Buffalo, NY
    #11
    They have to make FaceTime more intuitive at least for the Mac
     
  12. macrumors regular

    Avenged110

    Joined:
    Aug 2, 2010
    #12
    Welp I guess no more FaceTime for me. It was fun while it lasted guys ✌
     
  13. macrumors 68000

    Joined:
    Jul 29, 2002
    Location:
    Vancouver, BC CANADA
    #13
    The UI is a bit unconventional, but it's not difficult to use. I just wish it supported a floating window so that I could use other apps without the FaceTime window being hidden underneath.

    ----------

    Apple released an iOS 6 update as recently as February, so it's likely they will release a fix. There's many iPod touch 4 users out there still. Have faith.
     
  14. macrumors 68030

    Joined:
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    Location:
    The Amalgamated States of Central North America
    #14
    Yes, I don't really understand FaceTime. It automatically has all of my Mac's contacts, but if I want to FaceTime someone I have to guess whether they have FaceTime or not. Why doesn't it show you who in your contacts also has FaceTime?
     
  15. macrumors regular

    Tork

    Joined:
    Oct 14, 2006
    #15
    I never realized how hideous that old icon is. Wow.
     
  16. macrumors 65832

    Tankmaze

    Joined:
    Mar 7, 2012
    #16
    Don't understand the logic behind different network facetime for iOS 6 & 7.

    Cheap trick to get people to upgrade.
     
  17. macrumors G5

    Rogifan

    Joined:
    Nov 14, 2011
    #17
    So does this apply to devices that cannot upgrade to iOS 7 or is it just those devices that can run iOS 7 but users have chosen not to upgrade? If it's the former they for sure need to fix it. If it's the latter you're probably screwed. But staying on iOS 6 indefinitely is pointless IMO because the ship has sailed and you're not getting an iOS 6 style UI back. So if iOS 7 bothers you that much then I guess it's off to Android or Windows Phone for you. Or you keep the phone you have and don't upgrade.
     
  18. macrumors 68030

    NutsNGum

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    Location:
    Glasgow, Scotland
    #18
    Pure Mosaic browser icon!
     
  19. macrumors member

    Joined:
    May 1, 2010
    #19
    Apple: It just works. :apple:
     
  20. macrumors 6502a

    gto55

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    Tel Aviv
    #20
    [​IMG]

    :D
     
  21. macrumors 6502a

    mw360

    Joined:
    Aug 15, 2010
    #21
    In the UK at least, you can still connect and use a 100 year old pulse dialling telephone.

    With Apple we're supposed to grateful if something still works after 3 years. Progress :rolleyes:
     
  22. macrumors member

    Joined:
    Apr 20, 2014
    #22
    Haha, same reason there would exist a "FaceTime Audio" mode.

    But what's this about fixing it in older versions of OS X? How about ADDING it to older versions of OS X? It only works in the few newest ones. Oh yeah, and they should add it to iChat/Messages already.
     
  23. macrumors 6502

    Joined:
    Dec 8, 2011
    #23
    Upgrade to iOS 7 to fix something they just broke so that they can push the rest of us into iOS 7? NO WAY.
     
  24. macrumors 65816

    Joined:
    Mar 13, 2006
    #24
    yes the sit on your hands method apple implements really is the best by far.

    considering facetime needs an apple id (ie an email address) for signup and login they could you know email the people affected.
     
  25. macrumors 6502a

    Joined:
    Jul 27, 2011
    Location:
    Lucky Country
    #25
    These stubborn old IOS 6 users! :)
     

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