Apple has the worst customer service ever

Discussion in 'Community Discussion' started by FooArk, Apr 30, 2011.

  1. macrumors 6502

    Joined:
    Mar 16, 2011
    #1
    Seriously, if you dont have warranty you cant even talk to a representative. That is terrible.
     
  2. macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #2
    Yes you can. You just to pay some money.
    Hope you did your homework before you bought your product.
    Anyways, they're pretty helpful if you do have phone support or take the product to an Apple Store.
     
  3. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #3
    Apple has been consistently ranked number one in customer service in the industry. Furthermore, it is common practice in the tech industry for telephone service to expire with the warrantee. Bet you wish you bought Apple Care now ;)
     
  4. thread starter macrumors 6502

    Joined:
    Mar 16, 2011
    #4
    lol pay money just to have some Apple Robot to tell you that you would have to pay to fix your item.
     
  5. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #5
    What exactly is your issue?
     
  6. macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #6
    Probably. Or you can use your time and money to drive down to the Apple Store to have them say the same thing. Whichever is more convenient for you.
     
  7. macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #7
    I have always been treated nice at the Apple store ... what is your problem that makes you so angry?
     
  8. macrumors P6

    iJohnHenry

    Joined:
    Mar 22, 2008
    Location:
    On tenterhooks
    #8
    Malcontents rarely grace us with all the gory details. :p
     
  9. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #9
    lol. Still waiting to learn the issue...
     
  10. macrumors 68020

    Joined:
    Jun 9, 2009
    Location:
    SI, NY
    #10
    They helped me when I was out of warrantee on the phone and in the store so they must of not liked u lol
     
  11. macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #11
    What makes you say such an atrocity?
     
  12. macrumors G4

    *LTD*

    Joined:
    Feb 5, 2009
    Location:
    Canada
    #12
    What??

    Break your iPhone 4. Walk into an Apple Store. They give you a new one for free, no questions. Regardless of the damage and the warranty. Just one example.

    Apple in fact leads the industry in customer service and satisfaction.

    Gotta love it when someone assumes their anecdotal experience applies to everyone else.

    So what's the issue, anyway?
     
  13. macrumors 6502a

    SuperCachetes

    Joined:
    Nov 28, 2010
    Location:
    Away from you
    #13
    Ooooh, I love this story!

    "Boy meets iProduct. Boy loves iProduct for years. Then Boy breaks iProduct whilst using it for a bottle opener/pasta spoon/skeeball/oar/fill-in-the-blank. Apple tells him to pound sand. Boy starts MacRumors account to get the word out."

    Smash the system brah! Fight the power!

    :rolleyes:
     
  14. macrumors G5

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #14
    I have never had anything other than stellar customer service from Apple. As others have said, what is your beef with them OP?
     
  15. macrumors 65816

    maclaptop

    Joined:
    Apr 8, 2011
    Location:
    Western Hemisphere
    #15
    For over fifteen years I've enjoyed courteous professional service from Apple.

    Both in customer service and tech support.

    I have tens of thousands of dollars invested in Apple computers and accessories.

    There is no better customer and warranty support than what Apple provides. Period.
     
  16. macrumors 6502

    Bonch

    Joined:
    May 28, 2005
    Location:
    Lithuania
    #16
    I dropped my iPhone in a lake and the screen went out. Took it to the local Apple store, guy tried to replace the screen, he came out and said it still didn't work and he gave me a brand new phone. I couldn't believe it. Totally my fault and he still gave me a new phone.
     
  17. thread starter macrumors 6502

    Joined:
    Mar 16, 2011
    #17
    There's nothing wrong with my product. I'm just saying its terrible to not even allow people that–– purchase your products and that may need assistance–– to not even allow them to speak on the phone to a representative if they dont buy AppleCare
     
  18. macrumors 6502a

    Joined:
    Oct 26, 2010
    #18
    I'm so glad HP has phone customer service!

    That way I can wade through tons of phone menus to talk to someone who has no idea what is going on and still can't answer problems! Clearly phone service is the best!

    /sarcasm

    Seriously dude, Apple is consistently ranked high in customer support for a reason. There are more things to customer support than phone service.
     
  19. macrumors 6502a

    neko girl

    Joined:
    Jan 20, 2011
    #19
    I've found Apple tech support to be more knowledgeable than any other tech support phone service I've used.

    HP tech support is probably the worst I've used.
     
  20. macrumors 6502

    eljanitor

    Joined:
    Feb 10, 2011
    #20
    Microsoft chargers $100.00 for out of warranty telephone advice, that terrible too. Can't get any question answered there until you give them a credit card number.
     
  21. macrumors 604

    mrsir2009

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
    #21
    Ok, I'm on it.
     

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  22. macrumors 68040

    Apple OC

    Joined:
    Oct 14, 2010
    Location:
    Hogtown
    #22
    so you are complaining about nothing? ... maybe Apple could start a chat line for guys like you :cool:
     
  23. macrumors newbie

    Joined:
    Feb 7, 2009
    Location:
    Ohio
    #23
    Apple's customer service sure is terrible, they really annoyed me by troubleshooting a beleaguered G5 Power Macintosh with me for several hours on a Sunday and eventually restoring a computer that had been out of warranty for about five years at no cost to me. Terrible. So bad I had to dig up my old username and password just to give an example of the sub-par tele support and customer service going on in Cupertino. They should be ashamed of themselves. Oh, and those punks had the nerve to play Jack Johnson and the Black Eyed Peas instead of elevator music during hold times on this complimentary call!
     
  24. macrumors 6502a

    WillEH

    Joined:
    Feb 8, 2011
    Location:
    United Kingdom
    #24
    Had an issue with my computer and Apple replaced it within 10 minutes, no questions asked. Fantastic support. This was after 1 week of owning my MBP. They just replaced it, I was expecting questions, tests, etc! Nothing, just swapped no questions asked. So my experiences have been good so far. :)
     
  25. macrumors 603

    ECUpirate44

    Joined:
    Mar 22, 2010
    Location:
    NC
    #25
    Seriously? So why did you want to call them, to have a chat? You could always go to an Apple store as well.
     

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