Apple headphones

Discussion in 'iPod' started by tinydragon123, May 31, 2006.

  1. tinydragon123 macrumors member

    Joined:
    Sep 25, 2005
    Location:
    San Diego
    #1
    Hey guys,

    Sorry if this is answered before but I could not get a clear understanding about replacing iPod headphones.

    I cracked my iPod headphones from sitting on it, so it was accidental damage. I was wondering if I am able to replace it at the Apple store or online.

    I called 2 apple stores and one said I could not replace the headphones since I broke them by accident and the other one told me to go online to depot.info.apple.com to get a form.

    I am confused. Can someone please help me? I am still under warrantyand my iPod has been with me for 6 months.

    Thank you.
     
  2. luckylisp macrumors 6502

    Joined:
    Feb 2, 2006
    Location:
    NY state
    #2
    Well, since you damaged them technically the warranty doesn't cover that. However, the form they spoke of is here:

    http://depot.info.apple.com/ipod/

    (see #5 and send in form)

    they very well may send you another pair to replace them. If you say you damaged them they may charge you for them, or maybe they won't, I can't say really. It might just depend on who handles it. Other then doing it that way, I don't believe you can buy the stock apple ear buds in the store.
     
  3. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #3
    since your broke them its not covered. Don't bother getting another pair of apple headphones. Get some extra cash and get the shure e2cs or better. you'll thank me later :D ;)
     
  4. irmongoose macrumors 68030

    irmongoose

    Joined:
    Dec 3, 2001
    Location:
    Sometimes Tokyo, sometimes California
    #4
    It will be covered under "normal usage" terms. Just don't tell them you sat on it, go to an Apple store and tell them you can't hear anything from them anymore. Bring your warranty card, and they'll replace it.




    irmongoose
     
  5. tinydragon123 thread starter macrumors member

    Joined:
    Sep 25, 2005
    Location:
    San Diego
    #5
    There's a little crack on the left earbud. Do you think they'll be suspcious or anything if I just send using depot.info.apple.com? I'm afraid they might charge me $19 for the earbuds if they see that one of my earbuds are cracked a little.

    The two apple stores i know seem to not have the earbuds at their store to replace my damaged ones so all I have is the internet form.
     
  6. irmongoose macrumors 68030

    irmongoose

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    Dec 3, 2001
    Location:
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    #6
    Yeah, I'm pretty sure they'll just send the new ones to you since it's still under warranty. Even if some prick does decide to charge you, you should be notified beforehand, and you will be able to refuse payment and they'll just send it back to you. Nothing to lose, I guess.




    irmongoose
     
  7. technicolor macrumors 68000

    technicolor

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    Dec 21, 2005
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    #7
    Do they replace them right in the store, or are they mailed?
     
  8. luckylisp macrumors 6502

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    Feb 2, 2006
    Location:
    NY state
    #8
    If you do it via the form, I believe they're mailed.
     
  9. irmongoose macrumors 68030

    irmongoose

    Joined:
    Dec 3, 2001
    Location:
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    #9
    If you do the online repair, they repair/replace and mail it to you. If you go to an Apple store, they just replace it right there on the spot.




    irmongoose
     
  10. tinydragon123 thread starter macrumors member

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    Sep 25, 2005
    Location:
    San Diego
    #10
    Are you sure they'll notify me?
     
  11. irmongoose macrumors 68030

    irmongoose

    Joined:
    Dec 3, 2001
    Location:
    Sometimes Tokyo, sometimes California
    #11
    How would they bill you? They won't have your credit card number or anything.

    I've done the same before (different product), they notified me, and I had them send it back as is because I didn't want to pay.




    irmongoose
     
  12. tinydragon123 thread starter macrumors member

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    Sep 25, 2005
    Location:
    San Diego
    #12
    all righty.i'll try it. thank you.
     
  13. applemacdude macrumors 68040

    applemacdude

    Joined:
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    Location:
    Over The Rainbow
    #13
    sometimes they ask for a credit card number.... but they dont care about the headphones.. they know their headphones are crap
     
  14. The Mad Kiwi macrumors 6502

    Joined:
    Mar 15, 2006
    Location:
    In Hell
    #14
    I would just use the broken ones as an excuse to get some decent headphones if I was you.

    Get some nice Etymotics or Shures or the like. The sound is so much better it's bloody unbelievable.
     
  15. tektonnic macrumors 6502

    tektonnic

    Joined:
    Mar 6, 2006
    Location:
    Bucks, UK
    #15
    I bought my Video iPod in January 06, the left earphone is now crackling all the time, is this covered in the UK, can I get replacements? How?
     
  16. sdcacevedo macrumors newbie

    Joined:
    Jan 11, 2006
    #16
    its just too easy.. :)

    haha, i used to request earbud replacements all the time.. all you have to do is go to the apple depto site to request a replacement and just type in that they started to sound bad (covered under warranty) and they will send you new earbubs.. what they don't tell you is that they never ask for the broken ones back.. they don't need to know that you broke them.. just request new ones from the site and that is it.. simple as that, you can just toss the broken ones in the garbage.. hope this works out for you.. :-D
     
  17. lexus macrumors 68000

    lexus

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    #17
    How much is a new pair of standard headphones?
     
  18. 3kids macrumors regular

    Joined:
    Apr 27, 2006
    #18
    If you go to the form you will receive a new pair of headphones(very quickly!) They have a prepaid return label attached to send the broken ones back. It papers included said if you don't retur the broken ones they will charge the credit card $19. If you do return them and they deem it not covered by warranty they will charge you $18. You must provide a credit card on the form to get the order processes.

    I could find no other way to get the replacement ear buds than to go through that form.
     
  19. lexus macrumors 68000

    lexus

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  20. emotion macrumors 68040

    emotion

    Joined:
    Mar 29, 2004
    Location:
    Manchester, UK
    #20
    I have some of these and the sound/build quality etc is indeed extremely impressive.

    I did prefer my sony ex71 (?) headphones that they replaced in some respects for the lack of fiddlyness when putting them though.
     
  21. emotion macrumors 68040

    emotion

    Joined:
    Mar 29, 2004
    Location:
    Manchester, UK
    #21
    The sound quality is rubbish. That sounds like a lot. The Sony's can't be that much more over there?
     
  22. lexus macrumors 68000

    lexus

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    #22
    You can get headphones for $2.99 in RadioShack
     
  23. sdcacevedo macrumors newbie

    Joined:
    Jan 11, 2006
    #23
    fyi: i have requested many apple earbuds in the past and they have never requested i send the broken ones back... :)
     

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