Apple Help Slow/Crash

Discussion in 'General Mac Discussion' started by chucksmac, Oct 9, 2004.

  1. chucksmac macrumors newbie

    Joined:
    Aug 8, 2004
    #1
    Recently when I open Apple's Help menu it really drags. The window opens and nothing shows up. So I open another window and then the menu shows up. Sometimes the program just shuts down and asks to send a report to Apple. Anybody encounter this or have any idea as to why it may be happening? It has also given me a message about a certain folder it access that it is having trouble with. I'm on a pc right now so I can't get the exact error message. It is a dual 2.5 with 2.5 gig of ram. Thanks.


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  2. HexMonkey Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #2
    Try deleting the following:
    • ~/Library/Preferences/com.apple.help.plist
    • ~/Library/Preferences/com.apple.helpui.plist
    • ~/Library/Preferences/com.apple.helpviewer.plist
    • ~/Library/Caches/com.apple.helpui/
     
  3. yellow Moderator emeritus

    yellow

    Joined:
    Oct 21, 2003
    Location:
    Portland, OR
  4. chucksmac thread starter macrumors newbie

    Joined:
    Aug 8, 2004
    #4
    Thanks fellas, fixed it right up. This is a good place.

    C.
     

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