Apple Hooked Me Up With A Free MacBook Pro!

Discussion in 'Community Discussion' started by kcarnesi, Feb 24, 2006.

  1. kcarnesi macrumors newbie

    Joined:
    Feb 24, 2006
    #1
    I bought a 15 inch 1.5 ghz Powerbook G4 last June. Since then it has been in for repair four times. Each time it took a minimum of 2 1/2 - 3 weeks, when Apple "genuises" told me it would be a maximum of a week. The last time I got the PowerBook back, it wasn't even fixed. My laptop was so screwed up it lost a good amount of my data, and there had been a problem with everything from the cd-drive, the logic board, the case and everything in between.

    So, I brought it into the Apple store and complained, they told me they would actually give me a replacement! How often does this even happen with Apple? They're usually so cheap! Anyway, it has been three weeks now tonight, and I sitll haven't gotten the replacement. The manager seemed unwilling to give me a trade off the shelves so I called Apple Corporate and they called the store. Apple demanded that the store replace my PowerBook with a brand new MacBook Pro! I was to get the first to arrive a the store.

    I have to say, I was really pissed off with Apple lately, especially since my Nano got so screwed up with scratches for no reason, on top of my PowerBook. I was about to by a Dell, but I have to say I was really impressed with Apple this time in giving me a top of the line laptop in replacement for mine, and my loyalty it back.

    Don't give up everyone, even thought Apple seems like it is becoming Microsoft lately, they seem like if you persue it hard enough there are still people in the company who care, and I really appreciate everything they did for me.

    Anyone else have an experience like this? Or is this a one in a million event?
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    Wow, that's nice.

    This is definitely not common for Apple, but it sounds like you had more than your share of problems.

    You can always tell a good company when they do their best to make up for their mistakes.

    Enjoy your MacBook Pro. :)
     
  3. Applespider macrumors G4

    Applespider

    Joined:
    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #3
    It does happen - but I thought it was usually after the fourth time the same thing went wrong (so after it's been away 3 times for the same issue) that they declare it a lemon and replace it.

    Glad you got it but that manager isn't doing much for the company's image. It's one of those instances where a good one would look at the poor history of the machine and do it there and then to keep your goodwill rather than be stupid about it. Good job on calling Apple directly to press your point.
     
  4. jadekitty24 macrumors 65816

    jadekitty24

    Joined:
    Oct 19, 2005
    Location:
    The poor section of Connecticut
    #4
    I'm so glad you posted that. It's nice to see a good example of customer care. All the repairs you had done should not be the norm, that's for sure.
     
  5. crazycat macrumors 65816

    crazycat

    Joined:
    Dec 5, 2005
    #5
    Congrats mate, i am also waiting for my macbook pro.
     
  6. Stella macrumors 604

    Stella

    Joined:
    Apr 21, 2003
    Location:
    Canada
    #7
    Thats good..

    .. but it shouldn't have really come to this. Your original PB should have worked out the box ( or if not, after the 1st repair).

    Hope you have better luck with your MB Pro.
     
  7. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #8
    Congrats.

    I'm taking my nacroleptic PB to the apple store today and am hoping for a replacement as I can't really live w/out a lapto being in college, but it's not likely. Only the 2nd time sending it out.
     
  8. Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #9
    yeah don't waste two much energy on trying to get a replacement ... because 4 is the magic number. Nice work using coorporate to get what you need.
     
  9. evoluzione macrumors 68010

    evoluzione

    Joined:
    Jul 19, 2002
    Location:
    down the road, that's where i'll always be
    #10


    good job with getting a replacement, enjoy...


    ...i have a bit of a problem with the quoted statement though. seriously, what do people expect? things get scratched, if you want to protect it, buy a case for it. and then you say you were about to go buy a Dell? wow.
     
  10. jfb macrumors newbie

    Joined:
    Feb 21, 2006
    #11

    I'm new to Mac but I bought a Powerbook g4 back in Dec. 2005, I returned it three times for three different reasons with no problem, all employees where as polite has can be including the managers (Massachusetts), now I'm getting the Macbook Pro. I don't know why alot of people complaint about Apple stores or computer stores in general I always returned any hardware that I've bought.
     
  11. CompUser Guest

    #12
    Yes, Apple can be cheap when it comes to replacing computers. My old powerbook had an odd sleep issue where the light didn't work and it wouldn't go to sleep on its own.

    First, I went to the genious, they told me to call applecare and have them send me a box. I called apple, they sent me a box, I sent it in, it came back unfixed. It happened again and again and one time they scratched it and I made them fix that. The last time they sent it back to me I called, told the person my problem for the 30th time, then got upgraded to a specialist and told them my problem for the 31st time and they told me to go a genius/authorized apple store. I was like "NO WAY, I've already been there, they told me to call you in the first place. Alright, Apple has had 5 chances to look at the computer, and the problem still exists, I don't have faith that sending in my computer for a week will resolve it problems." So the guy sent me to customer relations and I got a brand new powerbook sent to me w/tiger and iLife '06.

    Yup- 1 trip to the apple store, 4 times being sent in, 10 times talking with applecare, seeing the DHL man at my house 9 times.

    There were little issues along the way to, like sending me the wrong box or not sending me one at all.

    Its nice to see you have been fortunate enough to get a new mbp.

    I laugh when I see people fighting with the geniuses about there little iPods. I have had 4 iPods, 2 PowerBooks, and 2 apple BT mice. I don't want to hear any complaining!
     
  12. kcarnesi thread starter macrumors newbie

    Joined:
    Feb 24, 2006
    #13
    Quote:
    Originally Posted by kcarnesi
    I have to say, I was really pissed off with Apple lately, especially since my Nano got so screwed up with scratches for no reason, on top of my PowerBook. I was about to by a Dell,



    good job with getting a replacement, enjoy...


    ...i have a bit of a problem with the quoted statement though. seriously, what do people expect? things get scratched, if you want to protect it, buy a case for it. and then you say you were about to go buy a Dell? wow.


    ----
    Yeah well I mean I got the nano the first hour it was out, and by the time I got home, before a case was even offered, it was already scratched just from my plastic apple headphones. I have had many iPods before and this was never a problem before. I just think that they shouldn't release it unless they include a case with it or at least offer one for sale with it. It isn't right that they didn't even have them in the store, or that when you pay $249 for an item they can't include a cheap sleeve or cloth. Obviously they know they were in the wrong if the future releases included this rubber sleeve.
     
  13. upperblue79 macrumors regular

    upperblue79

    Joined:
    Mar 26, 2004
    Location:
    Little Rock, AR
    #14
    I bought a rev a 12" powerbook in March of 2003. The computer ran great. The first issue I had with it came in November of 2005 (almost 3 years). My hard drive failed, so I called applecare and they sent me a box, I sent in the computer and 2 days later I got it back. While in the process of setting it back up it started acting weird and then the new hard drive failed. I called applecare back and told a women what happened, she asked me to hold and this guy got on the phone, apologized and said I could either get it repaired or get it replaced. Of course I got the replacement option. They sent me the current 12" brand new in box. I was honestly surprised at how quick they were to replace it but at the same time very glad I was an apple customer and bought the applecare.
     
  14. Maxwell Smart macrumors 6502a

    Maxwell Smart

    Joined:
    Jan 29, 2006
    #15
    WOW, congratulations on the new MacBook Pro! Just goes to show you that with persistance you really can get what you need.
     
  15. w_parietti22 macrumors 68020

    Joined:
    Apr 16, 2005
    Location:
    Seattle, WA
    #16
    Do you know how much I hate you right now? :p

    I'll probably be getting a MacBook/MacBook Pro soon.
     
  16. pcjr macrumors newbie

    Joined:
    May 31, 2006
    #17
    Bad experience with Apple Corporate

    I didn't fare so well with my experience with Apple Corporate. I had to send in my 12" PowerBook for repairs 7 times in one year. Apple said it would replace it if it had to be repaired an 8th time. Unfortunately my PowerBook then got stolen. The interesting thing is that I had installed LapCop which sends the IP address of the ISP it is connected to, similar to LoJack for Laptops. But when Apple repaired my PowerBook they replaced the logic board, which inactivated LapCop. (They actually had to replace the logic board more than once.) The police unfortunately can't recover my PowerBook without LapCop working. So in part, Apple is responsible for the loss of my PowerBook, but a call to Apple Corporate resulted in a dead end. I had nothing but bad experiences with Apple. I even called Apple Corporate to refund part of the Apple Care (obviously now useless to me with a stolen PowerBook), but I haven't heard back from them yet.
     
  17. floriflee macrumors 68030

    floriflee

    Joined:
    Dec 21, 2004
    #18
    Wow! That's cool!

    The only thing we've had similar happen was Black&Decker upgrading our toaster oven to the latest and greatest model when our old one died (within a year). :D
     
  18. iGav macrumors G3

    Joined:
    Mar 9, 2002
    #19
    No, they are "in part" responsible for you not be able to recover you PowerBook, not for the loss... that was "in part" your fault surely???
     
  19. pcjr macrumors newbie

    Joined:
    May 31, 2006
    #20
    So Apple is in part responsible for my not being able to recover my PowerBook, perpetuating the continued loss of my PowerBook. Not sure how the loss of my PowerBook was my fault. Indeed, our society tends to blame the victim. It's definitely the fault of the thief. And Apple's incompetence contributed to the continued loss.
     
  20. yg17 macrumors G5

    yg17

    Joined:
    Aug 1, 2004
    Location:
    St. Louis, MO
    #21
    Apple replaced a logic board for the repair. It is your responsibility to do whatever is neccesary for LapCop to work with a new logic board. It's not their fault.

    If you take your car to the dealer for a repair, and then on the way home from the dealer, have an accident because you did something dumb like run a red light and end up wrecking your car, you can't say the car manufacturer is to blame. Sure, if the car didn't need to be repaired, you might not have been at that intersection to begin with, but your own incompetence is what led to the accident.

    I'm not saying it's your fault for your laptop getting stolen, but it's not Apple's either.
     
  21. Henri Gaudier macrumors 6502a

    Henri Gaudier

    Joined:
    May 4, 2005
    Location:
    France
    #22
    Give him a break you corporate whores!!

    He's been royally stiffed by Apple and all it does to some of you is anger you because your god is being blasphemed against. Learn to think. Such a mean lot some of you. Powerbooks are expensive and to get one that never works should be an outrage to everyone here.
     
  22. AvSRoCkCO1067 macrumors 65816

    AvSRoCkCO1067

    Joined:
    Sep 6, 2005
    Location:
    CO
    #23
    breathe man...they're right, Apple covered everything they said they'd cover, what more could you ask for...??? :confused:
     
  23. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #24
    So Apple replaced the logic board and it got stolen before it got back to you?

    If you had it back and then it got stolen why didn't you make sure LapCop was working?

    You're obviously very aware of security for you laptop so I'm guessing it was insured.
     
  24. MattG macrumors 68040

    MattG

    Joined:
    May 27, 2003
    Location:
    Fletcher, NC
    #25
    That was really cool of them...that's quite an upgrade.

    About a year ago, after my Rev. A PowerBook 15" 1.25Ghz went in for its third and once again unsuccessful repair in almost a year, Apple finally replaced it with a brand new whatever was current at the time, I think a 1.5Ghz model? At any rate I sold it and bought something else, but I was glad they finally listened to my pleas of "PLEASE replace this thing already." :)
     

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