Apple Initiates iPhone 5 Battery Replacement Program

Discussion in ' News Discussion' started by MacRumors, Aug 22, 2014.

  1. macrumors bot


    Apr 12, 2001

    Apple has begun an iPhone 5 Battery Replacement Program to replace the batteries of a small percentage of iPhone 5 units that have a faulty battery resulting in a shorter battery life and longer, more frequent charging times.

    iPhone 5 devices exhibiting battery issues were sold between September of 2012 and January of 2013 and are eligible for a free battery replacement.
    Apple says the issue affects only a "limited serial number range." iPhone 5 users can input their serial numbers on Apple's replacement site to find out whether their phones need a new battery. Those who do have a faulty battery can get a replacement through an Apple Authorized Service Provider, an Apple Retail Store, or through Apple Technical support.

    Users who already paid to replace their batteries will be eligible to receive a refund for the cost of the battery from Apple. Apple's support site says the program covers iPhone 5 batteries for two years after the first retail sale of the unit or until March 1, 2015, whichever provides longer coverage. Replacements are available beginning today in the United States and China, with the program beginning in other countries on August 29.

    In addition to the new Battery Replacement Program, Apple also has a replacement program for iPhone 5 units that have a faulty sleep/wake button, which also provides repairs at no cost. Some iPhone 5s units have also experienced faulty battery life but Apple opted to reach out individually to affected users rather than implementing a replacement program for those devices.

    Article Link: Apple Initiates iPhone 5 Battery Replacement Program
  2. iBlazed, Aug 22, 2014
    Last edited: Aug 22, 2014

    macrumors 68000


    Feb 27, 2014
    New Jersey, United States
    Thanks, I replaced it myself almost a year ago because it was out of warranty. Douches.

    Honestly, they really had to wait two years after a product is released to acknowledge a bug when most people who were effected by it already replaced the batteries at their own expense when they started acting up a long time ago and dying at 30% charge?

    EDIT: My bad, I see they refund if you already paid for it. Still though, they really took their sweet time on this one. How many people who don't read macrumors and paid for replacements will know about this or bother to do it and get their refund? Feels like apple did this late to ensure that most people who need replacement batteries already paid for them at their own expense.
  3. macrumors regular


    Feb 8, 2011
    San Juan, PR
    Damn.. I already had to replace mine earlier this year. What then?
  4. macrumors 6502

    Nov 18, 2013
    Mine isn't eligible apparently. Shame my iPhone 5 battery life has been absolutely awful last few months.
  5. macrumors newbie

    Aug 22, 2014
    ....and here I am, thinking this was a feature

    I knew something was up with the iPhone 5 batteries. Apple took forever to acknowledge the problem when many people have wasted hours at the GB, restoring phones, losing data etc.
  6. macrumors member

    Oct 17, 2003

    For those wondering about "I've already paid for one" after you enter your serial number the system gives you instructions on what to do if you've already paid for one and the possibility of receiving a refund.

    However, I'd rather they pay for the logic board I just replaced on my 2011 MacBook Pro. (mostly because I haven't had iPhone battery problems) :D
  7. macrumors newbie

    Oct 8, 2013
    Yep, mine is eligible...only 2 years late. I just the battery was crap. The phone will be at like 30% then just shut off all of the sudden. Definitely ready for the 6.
  8. macrumors 68040


    Jun 28, 2009
    Encinitas, CA
    Apple, as stated in the above article will refund you your cost.
  9. macrumors newbie

    Aug 22, 2014
    "The iPhone 5 serial number you entered is eligible for this program."
    lucky me. my battery was suffering the last 6 months causing sudden shut down at even 20%. I had tried hard reset, setup as a new phone, nothing worked. And when i was about ready to buy a new battery...thank you Apple!
  10. macrumors 68020

    Apr 2, 2008
    The iPhone 5 was definitely one of the most poorly made iPhones . I had to get mine exchanged FOUR times because of flurries of dead pixels .

    The Slate colored phone looked horrible when the silver/aluminum would peak thru, then there's the sleep/wake button and now the battery .

    Ouch .
  11. macrumors 604


    Mar 26, 2008
    does that also mean it is only checking american and canadian serial numbers til the 29th?
  12. macrumors regular

    Sep 19, 2009
    What fresh hell is this. I replaced it on my phone 3 weeks ago...I type in the serial number and see its one of them...

  13. macrumors 68030

    Oct 31, 2007
    London, UK
    The battery on every iPhone 5 I've ever had has been terrible, but "not affected".
  14. macrumors 6502a


    Jun 19, 2009
    United States
    No, mine is not eligible. Purchased on the 1st date.
    "The serial number you entered is not eligible under this program because either:
    - It's not one of the serial numbers in the affected range
    - Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund."
  15. macrumors member


    Sep 18, 2012
    Dang it!

    Mine is "not eligible" but let me tell you. Realistically I get about 70-80% of battery life because the dang thing shuts off at around 20% every day. :( Waint on the six so whatever :rolleyes:
  16. macrumors 68020


    May 19, 2011
    Leicestershire, UK
    Ah, my girlfriend has been having frequent battery related issues with her 5. I'll check her serial number on the system, I think she'd be thrilled if she was eligible.
  17. macrumors regular


    Sep 27, 2010
    Stupid website is overloaded. My battery life has been total crap, especially the past few months. I thought 7.1 or 7.2 was the culprit. Or a rogue app. Went to bed last night with 22% of battery left, woke up with 1%. :(

    Edit: Welp, not eligible.
  18. macrumors 6502a

    Jul 6, 2014
  19. macrumors 6502a

    Jul 3, 2010
    Launch day Verizon iPhone 5 white 32GB here, not eligible. No problem with battery life though, never replaced. Sent from my Mac mini.
  20. macrumors 65816


    Jan 23, 2006
    Where I live
    Wall hugger no more!

    I'm eligible! That explains why my battery performance has been abysmal of late. I assumed it was the iOS 8 beta and didn't think more about it.

    Quick question: Will I need to have iOS 7 before I get my appointment?
  21. macrumors 603


    Jan 20, 2010
    Not eligible here. Tons of dings and scratches in the weak anodizing on my black/slate though (use a case as well!).
  22. macrumors regular

    May 7, 2014
    Mission Viejo CA
    I had mine replaced by Apple September 2013…one year and two weeks after I bought it.

    to the people who's phone shuts off at 20%, have you tried the battery calibration reset?
  23. macrumors 68040


    Sep 29, 2009
    Why mine is not eligible? :-( I bought it on the first day!
  24. macrumors newbie

    Oct 15, 2011
    Mine is eligible. It says to back up, turn off find my iphone, and delete all contents and settings. Will the phone be erased when the battery is replaced?
  25. macrumors 65816


    Dec 5, 2012
    *To be eligible your phone must only turn on when plugged in.

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