Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated]

Discussion in ' News Discussion' started by MacRumors, Apr 25, 2014.

  1. macrumors bot


    Apr 12, 2001

    Apple has initiated a recall of some iPhone 5 models because the Sleep/Wake button may "stop working or work intermittently", according to an Apple statement given to The Loop.

    The company has created a special support website for the recall where customers can enter their iPhone serial number and see if their phone is one of the "small percentage" of iPhone 5 models that are affected.

    Affected phones can be brought to an Apple Retail Store or Apple Authorized Service Provider, though the phone will need to be sent to an Apple Repair Center for servicing. Stores will have some iPhone 5 16GB models available as loaners. Another option is mailing the iPhone to Apple, with details available on the recall program's website.
    Users who believe they have paid for an out-of-warranty replacement to rectify this issue should contact Apple regarding a refund and the company notes that this does not extend warranty coverage for any other issues. Additionally, the program is only effective for two years after the initial retail purchase of the iPhone 5 unit in question, meaning buyers who purchased the iPhone 5 when it first was released have at least five months to have their machines repaired.

    Apple requires that any phone that receives a sleep/wake button replacement under the program be upgraded to iOS 7.

    Update: In addition to repairs, U.S. Apple store employees have been offering iPhone 5 users with a faulty sleep/wake button a $350 trade-in credit towards a new device, according to multiple tipsters.

    Apple is only giving the credit to users who specifically ask about an upgrade, but the credit amount is above what the store typically gives for an iPhone 5 trade-in. The phone must be in full working order aside from exhibiting sleep/wake issues.

    Article Link: Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated]
  2. macrumors newbie

    Mar 17, 2014
    Actually had this problem with my iPhone 5 and they replaced the device a few months out of warranty with no hesitation. This was back in January I believe.
  3. macrumors 65816

    Jan 7, 2014
    Wow thats a long time. At least the software has a work around... and a lot of people use it even when they don't have to.
  4. macrumors newbie

    Jul 12, 2010
    I had this problem...

    But my mobile phone company Telia, in Sweden, replaced the phone while I was grabbing a cup of tea. They just made sure it wasn't water damaged and then replaced it for a brand new iPhone5, free of charge. I'm much more happy than I would have been to be without the phone for several days and then just get it repaired.
  5. macrumors newbie

    Sep 1, 2011
    My iPhone 5 had this problem. The lock button totally stopped moving.

    At the time they just gave me a new iPhone, which was pretty nice.
  6. macrumors member

    Jan 21, 2008
    Great! I was just getting used to using AssistiveTouch, but I'll be happy to go back to the real sleep/wake button again.
  7. macrumors 68020


    Jun 11, 2007
    Mine was doing this and Apple store replaced it a few months back with no issues. While it's unfortunate this is a wider spread issue, it's good Apple is taking care of it.
  8. macrumors 603

    Sep 19, 2003
    How about a home button replacement program? Mine has developed the curious ability to rotate. It works fine, I'm just scared it's going to fall off one of these days.
  9. macrumors 68030


    Feb 22, 2008
    Amsterdam, The Netherlands
    have you tried to contact Apple? Most likely they will fix it without any issues.
  10. macrumors newbie

    Dec 15, 2003
    I haven't had a single issue with mine, but it's eligible for replacement. Not sure yet if I should bother since it's working just fine...they do provide a replacement phone to use while yours is in for service.
  11. macrumors regular

    Mar 10, 2012
    I checked my iPhone 5's serial number and found out that I am eligible. Time for a repair methinks.

    Worth noting:
  12. Guest

    Sky Blue

    Jan 8, 2005
    Wow. Mine stopped working almost exactly after updating to ios 7, about a week after the warranty expired. Hopefully I can replace it.
  13. macrumors 6502a


    Aug 19, 2008
    I had this problem 6 weeks after my warranty expired and Apple told me it would cost $269 to fix it. No leeway at all. They insisted that it was not a manufacturing defect and not a widespread issue. So I had to buy the part from iFixit and do the repair myself. I wonder if they'll refund me for that. :rolleyes:
  14. macrumors member

    Jul 6, 2007
  15. macrumors 6502a


    Sep 8, 2008
    My wife's iPhone 5 started having this issue a few months back (this was an iPhone 5 sold on the first day). Good to know it's a defect that Apple will cover.
  16. macrumors 6502a

    Feb 9, 2010
  17. macrumors regular


    Jun 10, 2008
    My wife's phone sometimes takes a few presses before it will sleep. I had assumed the problem is the case (an Otterbox Defender), but maybe she has the problem Apple is describing. I'll check the serial number when I get home.
  18. Contributing Editor


    Jun 2, 2011
    Durango, CO
    I can't believe it took until comment 16 for someone to notice!
    Will add that, thanks.
  19. macrumors 6502


    May 13, 2013
    Lolz. 3rd party repair puts your phone into BER. Good luck.
  20. macrumors 6502

    Oct 9, 2007
    that is pretty good news as my device is eligible. However, there is no way I can leave my phone for 4-6 days. I am using it for both personal and work.

    Too bad we can't take an appointment and get it repaired in 30 mins since this what it takes
  21. macrumors regular

    Mar 10, 2012
    They will consider that as per what is mentioned on that page:
  22. macrumors regular

    Mar 17, 2009
    My question is whether they'll still do it after they've found out I've opened the phone myself to replace the battery even though I'm out of warranty...
  23. macrumors member

    Oct 8, 2004
    Good thing I paid $50 bucks to get this fixed by a 3rd party a month and half ago. Doubt Apple is refunding repairs they didn't do themselves.
  24. macrumors 68000

    Mar 5, 2012
    Central California
    That's strange my sleep awake button isn't working well :)
  25. macrumors 6502


    May 13, 2013
    4. What is not Covered?

    (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);

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