After browsing here for 3 years I think positives need to be posted along with all the negative that people post up here downing Apple's customer service. I send a Macbook rev. 1 in for repair. The only thing wrong with it was the discoloration of the plastic nothing else. It ran just perfect. Well, 2 days after I send the Macbook in I had a package come to me from Apple. I opened it, and they had sent me the wrong computer. They had sent me someones computer. I called Apple and sent it back to them. They said they were going to try and locate my computer. Luckilly I had taken both 1gb sticks out and the 120gb hard drive I had put in there. To make a long story short they can't find my computer, but are giving me a brand new one with the Core 2 Duo, and better than that is they are letting me upgrade to the black macbook for $400 more, and I get a fresh warranty of 1 year. I was going to sell this one because my wife wanted her 12" Ibook back, so instead of getting $750 on Ebay for the computer Apple basically gave me credit of $1100 on a new one. Thanks Apple for taking care of your customers.