Apple Launches Exchange Program for 5W European USB Power Adapter

Discussion in ' News Discussion' started by MacRumors, Jun 13, 2014.

  1. macrumors bot


    Apr 12, 2001

    Apple today launched a exchange program in 36 countries for certain models of its 5W European USB power adapter, which the company says may overheat and pose a safety risk in some cases, reports German site iFun (Google Translate).

    The affected adapters, which are identified as Model A1300, originally came with iPhone 3GS, iPhone 4, and iPhone 4S models that shipped from October 2009 to September 2012. Apple is allowing users to bring in the affected adapters to an Apple Retail Store or participating Apple Authorized Service Provider, and will give a new adapter after a corresponding iPhone serial number is verified.

    The program differs from Apple's third-party USB charger takeback program, which launched last year in over thirty countries. That program allows users to trade-in a third-party USB charger for a discount on an official Apple charger, and was created following the electrocution of a Chinese woman that may have been caused counterfeit iPhone charger.

    Article Link: Apple Launches Exchange Program for 5W European USB Power Adapter
  2. OlivierK, Jun 13, 2014
    Last edited: Jun 13, 2014

    macrumors newbie

    Jun 2, 2014
    I got one of those, I guess I should go and get a new one. Although I have been using it for 2 years so far and no problems...
  3. macrumors 6502

    Jun 5, 2011
    Just had a look, not affected, but needed an electron microscope to read the number!
  4. macrumors 65816

    May 25, 2012
  5. macrumors regular

    Nov 12, 2010
    Not entirely sure what could be confusing about reading a model number...
  6. macrumors 68030


    It appears to be only for certain models of the A1300, 5W European USB Power Adapters.
  7. macrumors 6502

    Nov 29, 2007
    Must indeed be rare if it took that long to discover.

    I still have some power adapters in original packaging. Does anybody know if I can tell if they're affected without opening them?
    The model number isn't on the outside, but the copyright says 2012 and the schematics seem to depict iPhone 5 and Lightning style, so I guess I'm good.
  8. macrumors member

    Jan 18, 2010
    I have one of those iPhones but my adaptor looks nothing like the illustration - it certainly doesn't have a rhomboid shape but is the old block shape like the one the first iPhone shipped with in Europe.

    It looks like your graphic artist created an illustration of what his charger looked like (using a US model) and linked it with an article about a European model. I mean, Europe is just like Kansas, isn't it?
  9. macrumors 6502

    Oct 12, 2012
    Rio de Janeiro, Brazil
    Actually they exist. It's just the image is from a weird perspective.

    Link (italian store)
  10. macrumors 603


    Aug 4, 2011
    It's from the Agerman source article, because presumably that's what they look like.
  11. macrumors regular

    Jul 23, 2007
  12. macrumors regular

    Mar 19, 2009
    It is foolish to think you will be OK just because it hasn't overheated over the last two years. You should get it replaced as should anyone that has an affected adapter. Don't take chances.
  13. macrumors 6502

    Nov 29, 2007
    I don't know about Switzerland, but in Germany the adapters that shipped with 3GS and later look exactly like this.

    Are we talking about the illustration they copied straight from Apple's exchange website?
  14. macrumors 6502a

    Nov 24, 2005
    Next recall must be this disaster:
  15. macrumors regular


    Oct 14, 2013
    I got one of those Power Adapters.

    Will visit my local Reseller next week. But I wonder, why they want the serial number of my iPhone. Bought the effected Power Adapter separately.
  16. macrumors regular


    Jan 16, 2012
    Banff, AB
    Perhaps it's like 1 exchange per phone. They would make a note of your IMEI or something.

    And if it's the case I wonder whether they would replace mine since I'm in Europe now and have bought an European charger separately though my phone itself is from Canada and I bought it factory unlocked from an Apple store, so it came with American charger.

    I doubt it's a problem since I had my iPad replaced in Canada which I bought in US, just curious though.
  17. macrumors 6502


    Sep 27, 2011
    Riga, Latvia
    Yeah, I actually have 2 of those A1300 ones as my spare chargers. But why would I need to hunt those old serial numbers from iPhones I don't have anymore (one 4 lost, one 3G given away)?

    If the adapters are not safe, just exchange them. Definitely will visit my local Apple authorised service provider and try to exchange them anyway. :rolleyes:
  18. macrumors regular


    Oct 14, 2013
    There might be a limitation, but I don't think it's 1.
  19. macrumors 6502

    Nov 29, 2007
    I once had to replace Apple headphones that I bought without a device under warranty.

    They just wanted *any* device serial number (even from a MacBook), because I guess that's how they connect the "repair" to your customer data or maybe that's how their internal accounting works.

    It sounded like I could have gotten it replaced without any serial number, too, but then they couldn't have done it automatically through their system (maybe requiring permission from the manager or something).
  20. macrumors newbie

    Apr 16, 2014
    Got one of these with my iPhone4. Haven't noticed any problems so far but might trade it in if I've got the time.
  21. macrumors 604


    Mar 26, 2008
    well jokes on you. the charger has been this tiny since the iPhone 4 at least in Germany and Spain
  22. macrumors 65816


    Jun 15, 2007
    That redesign of the "CE" though! Newsworthy because graphic design tickles my fancy. [​IMG]

    Now it is consistent and harmonious with the other icons. [​IMG]
  23. macrumors regular

    Jul 24, 2010
    "It was also sold as a standalone accessory."

    So you can replace it if you bought it separately. But they may require you proof of receipt. Than you can request receipt if you bought it from Apple Store.

    I will replace the charger and frayed cable with my friend's serial number
  24. macrumors newbie

    Jun 2, 2014
    That's not what I meant. I meant that it's not my number 1 priority of things to do today... I am obviously going to get it replaced
  25. macrumors 6502a


    Feb 16, 2010
    Where Judas lost it's boots.
    They should also replace some of the 10watt chargers, I've had two that died with a bang. Both of times they also killed my iPad.

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