I currently have the original 15" MBPr from 2012 and have no antireflective coating issues. I also only ever clean my display with that monster display spray apple sells or used to sell and the big blue microfiber cloth that comes with the spray.
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Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues
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I'm confused by these pictures... The ENTIRE SCREEN looks reflective to me. So where is the anti-reflective coating at?
What I mean is... the pictures show an obvious stain in areas of the screen, but the areas that AREN'T stained are extremely reflective. I don't get it. :/
What I mean is... the pictures show an obvious stain in areas of the screen, but the areas that AREN'T stained are extremely reflective. I don't get it. :/
I have a macbook pro 2015 13" and currently have no issues. I do however, need to clean off the marks on the screen from the keyboard closing every week or so. I wonder if a problem will arise in the future. I have apple care until april 2015, so according to the article, I have 3 years from that date, or rather april 2018. Cool to know if the problem arrises I can get a replacement screen!
Correct me if I am wrong, but I was under the impression that apple care was not extendable... Once it expires it expires...?
I was under the impression you only have your standard 1 year applecare warranty. If that is the case, then you can extend this for another 2 years with an Applecare protection plan.
you're right! thanks... I spoke with apple and they can extend it for $350, which seems a little steep. But I believe its worth it.
I tend to think that if something is going to go wrong, it generally will during the standard warrantly period. Have never ever bought apple care in 30 years of owning apple products. Have never regretted it.
I've received a reply from Citizens Advice and they told me that: (note all these quotes are related to the UK law)
"Any other costs or losses you incur as a direct result of the breach of contract are known as ‘consequential losses’ and you may ask to be reimbursed for these costs. " (breached because it was not sold fit for purpose etc.
Basically because Apple have breached the Sales of Goods act 1979 (as amended), they are responsible for any costs this repair will be to me, including travel.
I've forwarded this to the Executive and will see what he says. (but obviously they will do their best to avoid the small fee of my travelling expense)
Trading standards will also be informed of Apple activities because they are breaching contract and expecting consumers to travel to any location at the their own cost is wrong.
When a multi Billon dollar company breaches the law, they should not get away with it. It's called not being fair and honest (see my above reply)
"Any other costs or losses you incur as a direct result of the breach of contract are known as ‘consequential losses’ and you may ask to be reimbursed for these costs. " (breached because it was not sold fit for purpose etc.
Basically because Apple have breached the Sales of Goods act 1979 (as amended), they are responsible for any costs this repair will be to me, including travel.
I've forwarded this to the Executive and will see what he says. (but obviously they will do their best to avoid the small fee of my travelling expense)
Trading standards will also be informed of Apple activities because they are breaching contract and expecting consumers to travel to any location at the their own cost is wrong.
When a multi Billon dollar company breaches the law, they should not get away with it. It's called not being fair and honest (see my above reply)
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I'm not changing any subject. I simply responded based on your post putting down Apple for it's successes while you were giving Samsung much credit just because Apple took notice of their larger screens. And no, I don't remember anything you wrote because I don't spend my daily life on this forum. I have a life. You do realize there are many many many other people and threads here to read and respond to? I hope you don't think you're the only person's posts that get read?
What part of "sometimes the customer is 100% right" didn't you understand? It took years, yes years, for Apple to respond to customer requests for a larger phone.
Hey, talk to me in a civil manner or move on. I don't appreciate your rude tone or rude response.
How long is the process taking? Assuming they agree it is covered, how long are people without their computer assuming you take it to an Apple Store?
I've never had any service performed at the Apple store that took longer than 48 hours or 2 business days max. That included screen replacements done on my iMac.
Yeah Apple doesn't listen to its customers at all ever. That's why it has by far the highest customers service and loyalty ratings in the industry.
I laughed out loud reading that so thanks. Not sure where to start...how about Samsung was not remotely the first to have large screens. How about not everyone wants aa Phablet screen. How about there is zero reason to think Apple would never have larger screens at some point and it certainly wasn't Samsung's paltry sales that caused them to do this.
Do you remember the Apple slide where it stated that Apple doesn't provide what customers want? Now that was funny. Just like Jobs fought the creation of the iPad Mini I bet people at Apple fought the creation of a larger iPhone.
And Samsung didn't have paltry sales back when a large iPhone didn't exist. What world were you living in? Samsung sales were massive.
Can anyone confirm that this "program" actually exists? I have seen no evidence of anybody actually getting their screen replaced and it seems a little odd that Apple made no announcement and didn't even put it on their site with their other recalls. I'm not totally sure how MacRumors got access to this information and nobody else did. There isn't any proof in the article.
Apple have finally responded with:
"As discussed previously, Apple will be unable to meet your request for Travel expenses to the Apple Retail Store."
It is not my request. It is the law in the UK. Apple cannot keep getting away with this. There are potentially thousands of other consumers that will be out of pocket for Apple's mistake. They are so ignorant and full of themselves.
I will make it my job to see something is done.
"As discussed previously, Apple will be unable to meet your request for Travel expenses to the Apple Retail Store."
It is not my request. It is the law in the UK. Apple cannot keep getting away with this. There are potentially thousands of other consumers that will be out of pocket for Apple's mistake. They are so ignorant and full of themselves.
I will make it my job to see something is done.