Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Mar 3, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Apple today created an official Twitter support account to provide customers with tips, tricks, and customer service regarding the company's product and services. One of the account's first tweets shares step-by-step instructions on how to turn lists into checklists in the stock Notes app on iPhone.

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    Many large companies provide customer service on Twitter in 140 characters or less, and it appears that Apple will directly respond to customer tweets as well. The account is currently set to accept Direct Messages, although Apple may choose to disable that option akin to some of its other Twitter accounts.

    Apple continues to lack an official company presence on the popular microblogging service, although it does have some Twitter accounts for specific products and services like the App Store, Apple Music, iTunes, and Beats 1. Tim Cook, Phil Schiller, Eddy Cue, and many other executives also have personal accounts.
    Follow the account on Twitter at @AppleSupport. You can also follow MacRumors at @MacRumors.

    Article Link: Apple Launches Support Account on Twitter With Tips, Tricks, and Customer Service
     
  2. samcraig macrumors P6

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  3. WordsmithMR macrumors 6502

    WordsmithMR

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    #3
    Watching the followers climb so fast is crazy
     
  4. SimonTheSoundMa macrumors 6502a

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    #4
    This makes up for the lack of Apple retail support? i.e. It has taken me 5 weeks to get a Genius appointment, it is now booked for 3 weeks time.
     
  5. beebarb macrumors 6502

    beebarb

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    #5
    I have a feeling this might be a response to the several phony 'Apple Support' accounts that have popped up on occasion.
     
  6. Dwalls90 macrumors 601

    Dwalls90

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    #6
    Is this for real? Stateside, I've seen wait times up to maybe 2-3 days at worst.

    Part of the problem is not only the rate at which they are increasingly selling more products to more people but not opening as many stores, but also people will bring in the device for things that are either user error or fixed by a restore or restart.
     
  7. infiniteentropy macrumors regular

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    #7
    I read the headline wrong, thought it meant that Apple was offering support for Twitter. Oops. Must be slow this morning.

    Alternate headline might be: Apple Launches Support Account on Twitter, Sharing Tips and Tricks

    Time for more coffee, I guess.
     
  8. Michaelgtrusa macrumors 603

    Michaelgtrusa

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  9. Crosscreek macrumors 68020

    Crosscreek

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    #9
    lol 140 characters or less and lots of trolls. Good Luck remember #noperiods
     
  10. sshambles macrumors 6502a

    sshambles

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    #10
    Won't this make the Tips App redundant?
     
  11. oMc macrumors 6502

    oMc

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    #11
    @FBI: "@AppleSupport how to unlock iPhone lol?"
     
  12. leon44 macrumors 6502

    leon44

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    #12
    I can usually get one the next day in Aberdeen so I think it massively varies depending on where you are
     
  13. BeardMan7 macrumors member

    BeardMan7

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    #13
    "and if you have a question, well - we're here to help with that too."

    Wow, and all that without a required Apple Care plan to get help?
     
  14. jamietomo78 macrumors newbie

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    #14
    It is real in the UK, I once set my alarm for 3am to book an appointment for the following week. Checked on slots a few hours later and they'd all gone. We don't have as many Apple stores as you do in the US.
     
  15. DanielSw macrumors 6502

    DanielSw

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  16. dominiongamma macrumors 6502

    dominiongamma

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    #16
    Guess I'm the only one feels that the Android community will troll them on Twitter and make Apple look bad. I dunno about this.
     
  17. samcraig, Mar 3, 2016
    Last edited: Mar 3, 2016

    samcraig macrumors P6

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    #17
    Do Apple users troll Samsung, Google and other competitors?

    ETA: Further - has the Android community been trolling Tim Cook's account or any of the other Apple twitter accounts?
     
  18. Crosscreek macrumors 68020

    Crosscreek

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    #18
    Watching my twitter feed. No one is having any problems yet.
     
  19. Carvensno macrumors newbie

    Carvensno

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    #19
    Love it! LMAO :D
     
  20. Zirel Suspended

    Zirel

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    #20
    When will Twitter allow more than 140chars after all?

    There's always the universal Twitter expander: write in the Notes app, take a screenshot, post on twitter.

    What if you don't want to use Twitter?

    In that case, do you think it would be Apple looking bad?

    Do you think people would buy an Android phone, because there is a massive number of Android trolls?

    Don't think so...
     
  21. Wild-Bill macrumors 68020

    Wild-Bill

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  22. Crosscreek macrumors 68020

    Crosscreek

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    #22
    They are going to need an army of twitter support to keep up with the tweets. They are getting a few every second. lol
     
  23. satchmo macrumors 6502a

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    #23
    Wow, it took them this long to finally engage directly with their customers?

    I wonder if this is a result of recently hired public relations director, or the recent FBI fiasco.
     
  24. Crosscreek macrumors 68020

    Crosscreek

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    #24
    Hilarious feed....had to add a column to my tweet deck.
     
  25. CarlosQG macrumors 68020

    CarlosQG

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    #25
    Nice, now they can remove the Tips app.
     

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