Apple Launches USB-C Charge Cable Replacement Program for Retina MacBook

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Feb 12, 2016.

  1. MacRumors macrumors bot

    MacRumors

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    Apple today launched a worldwide replacement program for the USB-C charge cables that were shipped with the 12-inch Retina MacBook through June of 2015, as these cables can fail "due to a design issue."

    According to Apple, affected cables may cause the MacBook to not charge or to charge intermittently when it is connected to a power adapter. Cables with the issue can be identified by their labeling, which reads "Designed by Apple in California. Assembled in China." Redesigned cables have the same text, but also include a serial number.

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    Apple is providing new, redesigned USB-C charge cables to MacBook owners with faulty cables at no cost. In addition to cables that shipped with the MacBook, the replacement program also includes faulty cables that were sold as standalone accessories.

    Customers who supplied a valid mailing address when registering their product or purchasing it through the Apple Online Store will receive their new cables automatically, while other eligible MacBook owners can contact Apple Support, find an Apple Authorized Service Provider, or visit an Apple retail store to get their cables replaced. Affected USB-C charge cables can be replaced under this program until June 8, 2018.

    The Retina MacBook first went on sale in April of 2015, so the problematic cables were sold for approximately two months before a redesigned version was released.

    Article Link: Apple Launches USB-C Charge Cable Replacement Program for Retina MacBook
     
  2. Supacon macrumors member

    Supacon

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    #2
    An Apple cable failing due to a design flaw? Incroyable!
     
  3. Kaibelf macrumors 65816

    Kaibelf

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    #3
    And they took care of it, as expected.
     
  4. Thunderbird macrumors 6502a

    Thunderbird

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    #4
    Not a design flaw...you're just charging it wrong.
     
  5. Glassed Silver macrumors 68000

    Glassed Silver

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    Cables with freaking full out serial numbers...

    What a time to be alive.

    Glassed Silver:mac
     
  6. sshambles macrumors 6502a

    sshambles

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    #6
    Picked up a Retina MacBook a month ago for work. Guess I'm getting a new cable. Hope I don't have to send this old one back, I'm sure it'll be useful for something else in the long run (something less minor than charging a laptop of course).
     
  7. dalex7777 macrumors newbie

    dalex7777

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    --- Post Merged, Feb 12, 2016 ---
    I wonder if this covers the USB-C cables that shipped with the Apple TV Developer kits?
     
  8. Glassed Silver macrumors 68000

    Glassed Silver

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    #8
    Yeah, and much sooner than what some Mac users are used to, too!
    Guess a cable is very cheap to recall and the warranty isn't up anyways, so makes little difference I guess...

    <imagine obligatory Fight Club reference now>

    Glassed Silver:mac
     
  9. BillyMatt87 macrumors 6502a

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    #9
    As long as this doesn't use the superior MagSafe connector, I will never consider buying a 12" MacBook.
     
  10. Cougarcat macrumors 604

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    #10
    I wish they'd take care of my fragile-as-angle-hair-pasta MagSafe cable and Lightning cables.
     
  11. ob81 macrumors 65816

    ob81

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    #11
    One cable. One cable with one port. Easiest laptop ever made, and they messed it up.
     
  12. skywalkerr69 macrumors 6502a

    skywalkerr69

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    #12
    Designed by Apple in Califor...oh wait nvm
     
  13. peterh988 macrumors 6502

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    What, no class action lawyers jumped in yet?
     
  14. Glassed Silver macrumors 68000

    Glassed Silver

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    #14
    Why do if they can sell you another one once the premium-product-level time span of one year of warranty is up?

    That or they haven't figured out a material that doesn't break AND doesn't look ugly, but then I wonder how most other companies manage to do that?
    Yes, their cables aren't as soft to the touch, but are we really going to prioritize that?

    Glassed Silver:mac
     
  15. scaramoosh macrumors 6502

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    #15
    Every Apple product has a recall these days.
     
  16. kevinkyoo macrumors 6502

    kevinkyoo

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    #16
    It's crazy how frequently these services Apple have initiated in the past year...

    USB C charger
    Mac Pro graphics cards
    MacBook Pro retina screens and video issues
    Burnt MagSafe chargers

    I'm sure there's more to this list - just can't think of any more off the top of my head. Would not be surprised if more and more extension programs were released for recently released products.
     
  17. animatedude macrumors 65816

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  18. applegeek97 macrumors 6502a

    applegeek97

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    #18
    I don't see any "Designed by Apple in...." stamping on my USB-C cord for my Macbook. Anyone else?
     
  19. sshambles macrumors 6502a

    sshambles

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    #19
    Took a while, but it's there. Quite hard to find. Never knew it was there until today!
     
  20. FelixII macrumors member

    FelixII

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    #20
    I've just checked my USB-C cable and cannot find any kind of label. Can anyone confirm this?
     
  21. applegeek97 macrumors 6502a

    applegeek97

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    #21
    Where on the cable? I swear it's not there
     
  22. GFLPraxis macrumors 604

    GFLPraxis

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    #22
    I'm confused, the picture shows a Lightning cable but the article says USB-C.
     
  23. videopete macrumors newbie

    videopete

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    #23
    I see a lightning cable on the picture provided by Apple not a USB-C charge cable? I am still searching for the label on my MacBook USB-C cable.
     
  24. MH01 macrumors G3

    MH01

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    #24
    Mine fits this time period, will check tomorrow
     
  25. wovel macrumors 68000

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    #25
    I thought that was pretty weird too. That is the picture on the recall page at Apple.
     

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