Apple Mistakenly Sending Out OS X Server Replacement Up-to-Date Codes

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 26, 2012.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    Yesterday, we noted that Apple's Up-to-Date program allowing recent Mac purchasers to receive free upgrades to OS X Mountain Lion was experiencing some early hiccups, with users receiving Mac App Store redemption codes that were registering as invalid. Customer support representatives were advising users that Apple was aware of the issue and would be automatically issuing replacement codes but that the process could take up to three days.

    [​IMG]


    While many of these replacement codes are already coming through, users today have begun reporting that Apple is mistakenly sending out codes for the OS X Server components of Mountain Lion rather than Mountain Lion itself.
    At least half a dozen users have reported the same problem, with the issue presumably affecting a much greater number of users receiving codes today. One user who called Apple about the issue was advised to file another request through Apple's uptodatesupport@apple.com support mechanism.

    OS X Server is also available through the Up-to-Date program, but is limited to users who purchased server models of the company's Mac Pro and Mac mini lines.

    Article Link: Apple Mistakenly Sending Out OS X Server Replacement Up-to-Date Codes
     
  2. macrumors 6502a

    TC400

    Joined:
    Apr 20, 2010
    Location:
    Pittsburgh, Pennsylvania
    #2
    Wow they really have been having issues with this whole program! hope they get it fixed!
     
  3. macrumors member

    Joined:
    Jul 2, 2012
    Location:
    Virginia
    #3
    Well at least I now have a copy of OS X Server. Too bad it won't run without ML. And the waiting game begins anew.
     
  4. macrumors 6502a

    Joined:
    Apr 30, 2009
    Location:
    San Francisco, CA
    #4
    Steve never would've let this happen!:apple:
     
  5. macrumors 65816

    Joined:
    Feb 24, 2009
    #5
    Wow, what a complete and total screw up by apple
     
  6. Guest

    Joined:
    May 8, 2008
    #6
    Where's the down vote when you need it? :rolleyes:
     
  7. macrumors member

    Joined:
    Jul 22, 2011
    Location:
    Champaign, IL
    #7
    :eek::eek::eek:
     
  8. macrumors 6502a

    hobo.hopkins

    Joined:
    Jul 30, 2008
    #8
    I think Apple's history of releases might not coincide with that belief.
     
  9. macrumors member

    Joined:
    Mar 24, 2010
    Location:
    Lanark
    #9
    Looks like Apple's codes department recently hired the Marx Brothers
     
  10. macrumors regular

    Joined:
    Jul 3, 2012
    Location:
    Stockholm, Sweden
    #10
    Still waiting for my first code over here..

    Won't pay out of principle. They should not earn more money by crippling their promised upgrade program. That's not teaching them a lession for the next time..
     
  11. macrumors G3

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #11
    Apple needs to rethink their up-to-date strategy. Why require a redemption code at all? Software update and the App Store already know what Mac you have. Just push the new OS to eligible machines.
     
  12. macrumors newbie

    Joined:
    Jun 23, 2010
    Location:
    Arlington, TX
    #12
    Pretty sure the Apple "UpToDate program" is just a macro that sends your request directly to the server trashbin.

    MBPR request is 28 hours and counting.
     
  13. macrumors 601

    Prof.

    Joined:
    Aug 17, 2007
    Location:
    Chicago
    #13
    Oh JOY! I'm this close to just buying ML. I have 10.50 credit from the Back to School promotion.
     
  14. macrumors member

    Joined:
    Jul 25, 2012
    #14
    Maybe it would get their attention if I returned my computer.
     
  15. macrumors regular

    Joined:
    Jul 22, 2004
    #15
    Still Waiting for mine

    I am still waiting for my code. Put in the request yesterday at 4:30pm... Hasn't been 24 hours yet, but I am not getting a good feeling that they will make it on time.
     
  16. macrumors member

    dbyway

    Joined:
    Jun 26, 2012
    Location:
    Utah
    #16
    They're probably seeing how many suckers they can get to just buy it because they're not making money off us... :rolleyes:
     
  17. macrumors newbie

    Joined:
    May 28, 2006
    #17
    Sounds like they're screwing up big time with the up-to-date program. I have yet to receive my code and it's been over the initially quoted 24 hours.
     
  18. macrumors 6502a

    mr.steevo

    Joined:
    Jul 21, 2004
    #18
    Maybe not.
     
  19. macrumors 6502

    Joined:
    Mar 12, 2007
    #19
    At least they weren't sending codes for Windows 7.
     
  20. macrumors 68030

    aziatiklover

    Joined:
    Jul 12, 2011
    Location:
    8.8.8.8 and 8.8.4.4
    #20
    True, but it wouldnt assigned to your apple ID purchased history! You actually need a redeem code for it to remember in your apple ID history.
     
  21. macrumors 6502

    Joined:
    Jan 18, 2009
    Location:
    Florida
    #21
    I bought it last night. I am going to ask for a refund once I get my code.

    :D
     
  22. macrumors 68020

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    ... in a Shaw Brothers 70s Wu Xia with Ti Lung
    #22
    Hope these folks get their proper copy

    Wow, hope these folks get their proper copy of ML.

    Apple seems to drop the ball when it comes to software launches through the Mac App store - I seem to remember something wonky with Lion as well.

    I guess if/when I get another Mac, I'll definitely wait until both the hardware kinks are worked out and the most up-to-date OS is installed.

    This is an unfortunate indicator that patience is a good thing when it comes to technology.
     
  23. macrumors 6502a

    george-brooks

    Joined:
    Oct 31, 2011
    Location:
    Brooklyn, NY
    #23
    They just want to make the people getting it for free have to wait as long as possible so they get fed up and just spend the $20
     
  24. macrumors 68000

    deannnnn

    Joined:
    Jun 4, 2007
    Location:
    New York City & South Florida
    #24
    I put mine in yesterday at 11:30am (Eastern), so it's been about 25 hours. Still nothing.
     
  25. macrumors 68020

    Joined:
    Aug 29, 2003
    Location:
    Toronto, Canada
    #25
    Haven't been around that long, have you?
     

Share This Page