This totally sucks. Dell moves tech support back because of customer complaints, and APPLE MOVES TO INDIA! I called apple care today, and it sounded like I was speaking with some one VERY far away (poor connection quality). Then I became annoyed when I was asked 5 TIMES TO REPEAT MY SERIAL NUMBER. I spoke slowly, clearly, and was not rude at any point. But I was unable to get any real help. I hung up and called back, this time I asked where i was calling... INDIA. I called cutomer complants at Apple HQ to complain. The woman told me I was racist for complaining about poor tech support from India and that I could be sued (huh?) for making such a racist statement! What is going on over at apple?