Apple no longer providing hardware support in Europe!

Discussion in 'MacBook Pro' started by witness, Oct 24, 2006.

  1. witness macrumors 6502

    Joined:
    Apr 7, 2005
    Location:
    Austria
    #1
    I've just been on the phone to apple care, and apparently they no longer provide a mail in service for hardware repairs. My MacBook has failed again and they won't fix it.

    It is now your responsibility to take your faulty hardware to your nearest apple store or 3rd party service centre.

    Apparently they stopped their mail in service last week. But I haven't seen any mention of it until I called them.

    I live about 100 miles away from an apple store, and I just put in an order for a new MBP. Perhaps I'll have to cancel.

    On average I've had every peice of Apple hardware repaired at least twice (about 14 hardware failure/quality issues over the last 2 years!). I like apple hardware, but the quality is not what it should be, but I've been telling myself "at least they have good support when things inevitably go wrong", but that's no longer the case.

    I'm strongly considering cancelling my order for the new 17" MBP. And I told the guy on the phone just that. He responded by saying that they have already logged quite a few complaints.

    I knew this would happen: Mac's get popular, and service/quality goes down :mad:
     
  2. storage macrumors 6502

    Joined:
    Jun 4, 2005
    #2
    If this is true, me buying a Mac is really unlikely, since my closest Apple Store is some countries away. :mad:
     
  3. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #3
    I also found this out the hard way today. Macbook has the random shutdown problem, live about the same distance, and am in uni studying computer science. I can't afford to get to the nearest shop, and to be honest i can't afford the 3 week wait for it to be fixed, but there's little i can do about that:( Totally disgusted with the service i received. they could at least try and be accomodating.
     
  4. Cabbit macrumors 68020

    Cabbit

    Joined:
    Jan 30, 2006
    Location:
    Scotland
    #4
    This dosnt sound good i live in scotland and if i have to take my mac to england to get repaired i dont think i will bother buying a mac untill i get some training on repairing them and a good supply of spares.
     
  5. skunk macrumors G4

    skunk

    Joined:
    Jun 29, 2002
    Location:
    Republic of Ukistan
    #5
    That's really bad. Not for me, as it happens, because they're just about to open an AppleStore in Kingston, just down the road. But that's not much use if you're in Wales or Scotland. Or Andorra.
     
  6. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #6
    If they actually have stopped doing collections then that's very, very ******.
     
  7. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #7
    Where in Wales do you live?
     
  8. BoyBach macrumors 68040

    BoyBach

    Joined:
    Feb 24, 2006
    Location:
    UK
    #8
    Complain to Watchdog on the BBC! A bit of bad press and a 'grilling' from Nicky Campbell might change Apples policy.
     
  9. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #9

    Down Cardigan way normally, but atm in uni in Aberystwyth :)
     
  10. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #10
    Hmmmmm, yep. You're out of the way.
     
  11. BoyBach macrumors 68040

    BoyBach

    Joined:
    Feb 24, 2006
    Location:
    UK
    #11

    You're at university? With spelling like that? :p ;)
     
  12. dalvin200 macrumors 68040

    Joined:
    Mar 24, 2006
    Location:
    Nottingham, UK
    #12
    are u sure it wasn't just a silly customer service operator?

    maybe call back and see if you're put through to someone else who "knows"?

    i would seriously be very surprised if they stopped supporting this as Apple stores aren't exactly on every high street town/city are they?
     
  13. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #13

    Heh. Yeah. I've resorted to typing shorthand these days, especially due to the fact I never know when the laptop will turn itself off. And seeing as I rang 3 times, and asked to be put through to the supervisor, and got through, and he was just as much of an idiot so asked to speak to whoever was higher up and was told there wasn't any wasn't very reassuring. I've managed to work out a way to get the laptop to Cardiff (the nearest) but now that leaves me without a laptop for at least 3 weeks. and I'm doing a Computer Science course. go figure.:rolleyes: Going to have to try and rent one.
     
  14. BoyBach macrumors 68040

    BoyBach

    Joined:
    Feb 24, 2006
    Location:
    UK
    #14

    Correct me if I'm wrong, but I believe the technical term is: Bugger!
     
  15. witness thread starter macrumors 6502

    Joined:
    Apr 7, 2005
    Location:
    Austria
    #15
    Positive, it is a new Europe wide company policy.

    Of course you can take it to an authorised service centre if you have one closer than an Apple store. But it's just a question of whether you trust them with your valuable hardware. And there is still no guarantee that you will have one of those close either.

    My opinion is that if you buy online and have product delivered then you should be able to have repairs done in the same way.

    Up until last week Apple support has always been very good, but no longer.

    I am a unix user and would be just as happy to buy PC hardware and run Linux or FreeBSD, and if Apple push me, that is exactly what I will do.
     
  16. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #16
    Well they have had that policy in Ireland for ages, I'm as remote as you - but the benefit of Apple Care is that Apple at least pay for the machine to be picked up and taken to the repair center in Dublin.

    Without the extra Apple care (even in your first 12 months) its your responsiblity to get it to the repair center - you have to pay for a courier basically.

    Dell's service here is far better. Our neighbours bought a Dell desktop and the extra 3 years cover cost only €78 (a quarter of the price of Applecare) extra and they get next day on-service repairs/replacements and yet they are just as rural as me obviously.

    Apple after service is far from great.
     
  17. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #17
    WoW for the last 10 years, i NEVER had one thing fail on my mac........
     
  18. Shadow macrumors 68000

    Shadow

    Joined:
    Feb 17, 2006
    Location:
    Keele, United Kingdom
    #18
    Ugh...please say this isnt the case. It wouldnt be so bad but theres only 6 Apple Stores in the UK. Not happy a bit. :mad: :mad: :mad:
     
  19. witness thread starter macrumors 6502

    Joined:
    Apr 7, 2005
    Location:
    Austria
    #19
    You must either be very lucky or have old hardware.
     
  20. Osarkon macrumors 68020

    Osarkon

    Joined:
    Aug 30, 2006
    Location:
    Wales
    #20

    Likewise, only this is actually making me contemplate going back to Windows. :( Never had a problem like this with any Windows laptop. And as much as I don't want to go back, I can't afford to have an unreliable laptop for my course. I need something rock solid, and I hoped the mac would be that. Ah well. We'll see how the repairs go. And how I deal with having to rent a laptop out for 3 weeks, with everything backed up onto my ipod. :mad:
     
  21. angeldust33 macrumors newbie

    Joined:
    Sep 30, 2006
    #21
    wow this sux ... and its surprising !! where do you live ??
    in most indian cities they have an apple store/official retailer/service center everywhere... heck there's one bang opposite my house :D

    and they seem knowledgable !! apparently apple makes them go through some exams every year or so !!
     
  22. Kardashian macrumors 68020

    Kardashian

    Joined:
    Sep 4, 2005
    Location:
    Britain.
    #22
    I live there!
     
  23. storage macrumors 6502

    Joined:
    Jun 4, 2005
    #23
    Maybe I misunderstood everything. What stores can you turn it in to? Does it have to be one of those flashy Apple Stores, or can it be an "Apple Center" or an "Authorized Service Provider"?

    Otherwise, ThinkPad + BSD, here I come! :(
     
  24. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #24
    Remember there are other Apple dealers, not just actual Apple Stores!
     
  25. witness thread starter macrumors 6502

    Joined:
    Apr 7, 2005
    Location:
    Austria
    #25
    Yes, but you can't always take your apple to any dealer. For example: you can't take your MPB to PC World unless you bought it there.
     

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