Apple Now Requiring Apple ID to Make Genius Bar Appointments Online

Discussion in 'Mac Blog Discussion' started by MacRumors, Sep 11, 2013.

  1. macrumors bot

    MacRumors

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    #1
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    Apple has begun requiring users to input an Apple ID when making Genius Bar appointments, reports TechCrunch. Previously, Apple only asked for a name, address, and email to book an appointment.

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    According to TechCrunch, the new policy is designed to unify user actions within Apple's ecosystem, provide better customer service to people visiting the Genius Bar, and cut down on no-show appointments.
    Along with the Apple ID requirement, Apple has been making other significant changes to its customer policies in recent months, launching a redesigned AppleCare website with 24/7 live chat support in August and implementing new AppleCare+ fees earlier this week.

    Article Link: Apple Now Requiring Apple ID to Make Genius Bar Appointments Online
     
  2. macrumors 603

    Michaelgtrusa

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    #2
    I see no issue with this move.
     
  3. macrumors newbie

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    Aug 1, 2011
    #3
    It also has to do with scalpers in China booking all of the very few appointments and then selling them for a profit upwards of $2000 a week.
     
  4. macrumors G5

    Macman45

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    #4
    Makes perfect sense to me. On the one occasion I needed an appointment to fix my fiancees trackpad on her MBA, I phoned my Apple representative and she made the appointment there and then. When we got to the store they new the issue, had the parts and did the job in 2 hours. It will help Apple to better organise repair schedules etc. if they have an idea of what's coming in.
     
  5. macrumors 65816

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    #5
    This move actually inconveniences me.
     
  6. macrumors newbie

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    Feb 25, 2008
    #6
    How did you arrive at the $2K profit figure? Is that per scalper or overall? Sources I've seen say that they're selling the spots for between $1.60 and $6.50 per session, e.g. here: http://newsfeed.time.com/2013/08/05...enius-bar-appointments-then-sell-them-online/

    Bloody hell... scammers will find an opportunity anywhere.
     
  7. macrumors newbie

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    Aug 29, 2013
    #7
    Man, GOSH I have to type in my username and password. super hard.
     
  8. macrumors newbie

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    Oct 7, 2006
    #8
    I'll support you if you'll support me

    My best clients get he best service. This is perfect.
     
  9. macrumors 6502

    Joined:
    Mar 9, 2007
    #9
    Mba

    Some middle manager probably decided they could score a quick bonus on account growth and then started looking for a way to pad the metrics.
     
  10. macrumors G3

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    #10
    How?
     
  11. macrumors G3

    charlituna

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    Los Angeles, CA
    #11
    Actually that is because the phone rep entered the info. You aren't asked for any details just yet.

    What they need is to have you describe issue, pop in serial, verify you are backed up, ask about how many devices and what. And then book you appropriately. They could also tell you warranty costs etc during that look up.
     
  12. macrumors 68000

    Parasprite

    Joined:
    Mar 5, 2013
    #12
    It was certainly said in jest, a play on iPhone scalpers implying that there is real money to be made in something as silly as Genius Bar appointments.

    That being said, I had to do a double-take when I was time.com and not theonion.com.
     
  13. macrumors 68030

    Spink10

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    Nov 3, 2011
    #13
    If this helps reduce appointments being made - great!
     
  14. macrumors regular

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    Jan 27, 2008
    #14
    I had always used my account, that way when I arrive, they have all my info which will speed up the appointment!
     
  15. macrumors 6502a

    a0me

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    Tokyo, Japan
    #15
    Sure, but what if you wanted to ask the Genius Bar how to create an Apple ID?:confused:
     
  16. macrumors member

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    #16
    But Apple isn't going to say that.
     
  17. macrumors member

    PowerbookG31991

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    #17
    This.

    Back in my days working there, I knew FRS and genii who would pad up their intake for personal metrics, not just the managers.
     
  18. macrumors 68040

    ValSalva

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    #18
    Ostensibly this is to help customers. It will probably help cut down on the number of bogus appointments. And it will also increase the number of Apple ID's created which is great for Apple.
     
  19. macrumors 68040

    Joined:
    Apr 6, 2007
    #19
    It doesn't he's baiting. There's no possible situation where this would be an issue. Even if you turn up at the store, you can simply pick up one of the computers and book an appointment.

    If your mac/device develops an issue and you need to get it looked at, you're not going to be sitting at an Applestore when the issue happens, so you simply phone or go online and book an appointment. No excuse for this to be of an inconvenience to anyone really, and it should mean you don't have to wait around to speak to someone if they know you're coming.
     
  20. macrumors 6502a

    JUiCEJamie

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    Mar 22, 2011
    #20
    Wow. That's what they do? Book them and sell them on?! Wow!
    You got a link I can read more about this?
     
  21. macrumors 68020

    ugahairydawgs

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    #21
    Link is up in post #6.
     
  22. macrumors 68020

    jayducharme

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    #22
    Then you should get an Android device. :D
     
  23. macrumors 65816

    Battlefield Fan

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    #23
    I've always wondered when this would happen. I'm surprised it took this long!
     
  24. macrumors newbie

    MaxDrago

    Joined:
    Sep 14, 2009
    #24
    I will assume that was a joke, but...

    Pretty much any page that asks you to sign in with an Apple ID, also offers you a link to create one. If you heard about it, but never actually tried, that's not a really Genius bar thing. The Sales people (Specialists) in the Personal Setup area will walk you though setup of new devices or services and that includes creating a new Apple ID, how to purchase things in the app store, setting up iCloud backups, etc. Or you could just call AppleCare and they'll walk you through it over the phone... No need to leave the couch. :p
     
  25. macrumors 65816

    Joined:
    Jun 18, 2010
    #25
    I wish it were thar simple. All three Apple stores in town get booked days in advance. You have to plan a trip around Apple's schedule instead of stopping in when you happen to be in the area on other business.
     

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