Apple on BBC Watchdog - Bit of bad PR

Discussion in 'iPod' started by nomad01, Sep 20, 2005.

  1. nomad01 macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #1
    Anyone in the UK just catch Watchdog?

    It was all about the iPod battery problems and it ended with them saying that despite the lawsuit in the US, Apple in the UK still deny there is a problem with the iPod.

    Made Apple look very bad. Battery replacement scheme in the US but not in the UK?? Crazy.
     
  2. liketom macrumors 601

    liketom

    Joined:
    Apr 8, 2004
    Location:
    Lincoln,UK
    #2
    i think they picked there day to do it lol and i did not like it when nicky picked up the nano and made refrence to the batt life on it .

    yes apple should do the same as the US in the UK
     
  3. Applespider macrumors G4

    Applespider

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    #3
    Pity that once more Watchdog don't have their facts right.

    There is a battery replacement program in the UK. Take it into an Apple store or an Apple certified repair centre and they'll replace the battery for you for £49. For some reason though, it costs more to do so if you follow the online process.

    Link to the page on Apple UK
     
  4. nomad01 thread starter macrumors 68000

    nomad01

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    Aug 1, 2005
    Location:
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    #4
    What happened in the US? Was it a free replacement or the same sort of thing where you pay to have it replaced?

    Have to say that I've had a 2nd, 3rd and 4th Gen ipod and now an iPod photo and not had one problem with batteries.

    Even if my nano dies, it'll still be beautiful. ;-)
     
  5. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #5
    I never take watchdog seriously anyway, fair enough sometimes they have a point, but most of the time they seem to bitch for the sake of bitching.
     
  6. BlizzardBomb macrumors 68030

    BlizzardBomb

    Joined:
    Jun 15, 2005
    Location:
    England
    #6
    But I'm pretty sure in the US, if you recycle your iPod you get a discount on a new one. Nothing like that in the UK that i know of.
     
  7. JupiterTwo macrumors 6502

    JupiterTwo

    Joined:
    Mar 29, 2003
    Location:
    GB
    #7
    I didn't like the story for wheeling out these people who had broken iPods (the kid who's iPod mini only last 2 songs while only being a month or so old), and then quoting the US Class action suit against batteries, which only applied to 1/2/3rd gen iPods, which haven't been sold in well over a year (except on the UK refurb store right now bizarrely).

    I've got a 3G iPod, and it's been treated most unfairly - I take it snowboarding and the cold *really* helps the battery, and that's still ticking along fine after over 2 years. It might not have the battery life it once had, but it's still pretty good.
     
  8. Shelax macrumors newbie

    Joined:
    Sep 20, 2005
    #8
    After two years, how much life can it possibly have left? That's already the quoted limit.
     
  9. JupiterTwo macrumors 6502

    JupiterTwo

    Joined:
    Mar 29, 2003
    Location:
    GB
    #9
    I'm not sure exactly - I might have to have a trial, but I know it's over 4 hours (listened to an audio book on a long drive). I thought that was pretty good seeing as the quoted max for it was 8 hours. :)
     
  10. sreedy macrumors 6502a

    Joined:
    Feb 24, 2005
    Location:
    Somerset
    #10
    I've had mine over two years and still get 4 hours at least and if I turn back lighting off completely and just leave it playing I get closer to 5.

    One thing about the Watchdog program is that at the end of the iPod section they did mention, very quickly and quietly, the £49 replacement policy....... after in the main piece mentioning very loudly it cost £139!!

    Basically this piece and many others I could relate in the past on this program make me realise they just sensationalise everything. Shame it still gets prime time BBC 1 slot!
     
  11. Applespider macrumors G4

    Applespider

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    #11
    There are occasions where they bring valuable things to people's attention but a lot of what they do is sensationalism and trying to help people who don't read the small print.

    Remember that huge fuss years ago about the free Hoover flights to the US that Watchdog championed because people weren't getting their first choice of flight and had booked time off work/hotels etc only to find they couldn't go.
    If they'd read the terms and conditions, they'd have been fine. They tried to bend the rules and got caught out. If you actually followed the instructions and time guidelines, it was a reasonably smooth process. You were getting something for next to nothing after all.
     
  12. AlBDamned macrumors 68030

    AlBDamned

    Joined:
    Mar 14, 2005
    #12
    Didn't Apple make an announcement to do with this yesterday though? Apple at last gives UK iPod owners a break.

    It's funny how on the day Watchdog airs, Macworld's campaign actually gets somewhere and Apple clarifies the situation with iPod batteries.

    However, they still don't recogise the fault problem entirely. A friend has a 9 month old iPod mini with a dead battery and they will not do anything with it, apparently.
     
  13. mpw Guest

    Joined:
    Jun 18, 2004
    #13
    And Nicky Campbell's an idiot.
     
  14. combatcolin macrumors 68020

    combatcolin

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    Oct 24, 2004
    Location:
    Northants, UK
    #14
    AND WATCH HIM SHOUT

    A LOT

    AT THE CAMERA - LOTS OF SHOUTING, STERN FACE AND FINISH OFF WITH MORE SHOUTING.
     
  15. AlBDamned macrumors 68030

    AlBDamned

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    #15
  16. EGT macrumors 68000

    EGT

    Joined:
    Sep 4, 2003
    #16
    Don't mean to be rude, but yes, he is.
     
  17. nomad01 thread starter macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #17
    Few episodes I've actually caught involved people being ripped off when buying things from a TV shopping channel. I felt really sorry for them.

    I mean, what kind of person buys stuff off Sky shopping channels!??! Poor people. ;-)
     
  18. geese macrumors 6502a

    geese

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    Oct 23, 2003
    Location:
    London, UK
    #18
    Take it back to the shop and demand a repair maybe? Its under the guarantee.
     
  19. AlBDamned macrumors 68030

    AlBDamned

    Joined:
    Mar 14, 2005
    #19
    That's what I said but apparently they are having none of it and a dead battery is 'not recognised under the warranty'. My next reply was 'break it properly then', though I'm not sure she took me seriously.
     
  20. Savage Henry macrumors 65816

    Savage Henry

    Joined:
    Feb 20, 2004
    Location:
    in a one horse, two house, three pub town.
    #20
    Face it, the term 'iPod' is still something that sets ears twitching and grabs attention when uttered. Watchdog would have slot with emergency hotline for 'customers whose iPods have a slightly scratched back-panel after only 17 months of use' just to get people watching.

    They did do an article that demanded the money back after optician-fitted designer prescription sunglasses that no longer fitted the bridge of the nose after prolonged wearing on top on the head by golfers during their swing action ...... it wasn't long after that episode that I gave up taking them too seriously.
     
  21. dcv macrumors G3

    Joined:
    May 24, 2005
    #21
    I'm sure they should replace it if the battery is dead but the iPod is still under warranty.

    I have just purchased the extended AppleCare for my iPod... thought it would be worth it given that my 40GB cost £299 and the hard disk broke after 4 or 5 months. The AppleCare costs just £35 and according to that if "the capacity of the Battery to hold an electrical charge has depleted fifty percent (50%) or more from its original specification, Apple will, at its option, repair or replace the affected Covered Equipment."
     
  22. AlBDamned macrumors 68030

    AlBDamned

    Joined:
    Mar 14, 2005
    #22
    That's AppleCare though. Not sure if it's the same with the limited warranty. However, £35 for AppleCare is cheaper than having the battery replaced.

    There's something not right with this scenario. I'm not sure she is complaining loud enough!
     

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