Apple on iPhone 4 Reception: Signal Strength Display Issue Only, Software Update Coming

Discussion in 'MacRumors.com News Discussion' started by fruitbat04, Jul 2, 2010.

  1. macrumors newbie

    Joined:
    Jul 8, 2008
    #1
    Can't believe no one has posted this yet!

    http://www.apple.com/pr/library/2010/07/02appleletter.html
     
  2. macrumors demi-god

    GeekLawyer

    Joined:
    Jun 2, 2007
    Location:
    The post is coming from inside the house!
    #2
    This is better than nothing.

    Good to see an official response from Apple that at least speaks to the issue.
     
  3. thread starter macrumors newbie

    Joined:
    Jul 8, 2008
    #3
    I don't really see how it can just be a misrepresentation of the signal strength if people are reporting dropped calls and data grinding to a halt.
     
  4. macrumors 68000

    Joined:
    Aug 20, 2009
    Location:
    Preston, UK
    #4
    Haha oh dear.
     
  5. macrumors 6502

    Joined:
    Oct 1, 2008
    #5
    Cool, so now the signal strength indicators will more accurately display the hardware error!
     
  6. rkb
    macrumors member

    Joined:
    Jun 22, 2010
    #6
    At least they have moved from the "nothing to see here, move along" PR stance.
     
  7. macrumors regular

    Joined:
    Jun 30, 2010
    Location:
    Moon
    #7
    LoL, i think there something more but as long as its fixed. i really dont care....
     
  8. macrumors 6502

    Joined:
    Jun 21, 2010
    #8
    I just read this and it has me more concerned then before. If this is the case then my signal at home is pretty ******! LOL! But at least they said they were working on something. So I guess it's a start. I will continue to use it and see how it goes. I may switch back to Verizon for a droid. However, I do love this phone. Tough decision.
     
  9. macrumors 6502

    Joined:
    Oct 1, 2008
    #9
    Surprisingly, no matter how I hold my iPhone 3G at my house it never completely loses signal and I'm always able to make calls. But, if I place my pinky finger over the little black strip on the bottom left side of my iPhone 4, my signal drops and I can't make any calls. That, Apple, has nothing to do with the number of bars being displayed.
     
  10. macrumors regular

    Joined:
    May 2, 2010
    Location:
    Pompano Beach, FL
    #10
    Man.. It says next few weeks! :rolleyes:
     
  11. macrumors 68030

    uberamd

    Joined:
    May 26, 2009
    Location:
    Minnesota
    #11
    This doesn't fix the fact that the moment I touch the "gap" my data over 3G stops instantly (as seen in the video in my sig).
     
  12. macrumors demi-god

    GeekLawyer

    Joined:
    Jun 2, 2007
    Location:
    The post is coming from inside the house!
    #12
    After reading this the first time I had to check that I was actually on Apple's PR website. I'm not sure this letter improves things much.

    If my signal is over-displaying now, I might be in negative territory once this "fix" is applied.

    Luckily it's rare for me to be in a low-signal area. I think.
     
  13. macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    NYC
    #13
    "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong."

    I love how Apple thinks its customers are idiots. So we are to believe that Apple has not figured this out after 4 years of making a handset?
     
  14. macrumors 68000

    lavrishevo

    Joined:
    Jan 9, 2007
    Location:
    Georgia
    #14
    If you are having problems and are unsatisfied with your phone, vote with your wallet not your mouth.
     
  15. macrumors 68040

    Wicked1

    Joined:
    Apr 13, 2009
    Location:
    New Jersey
    #15
    Curious where you foudn that article, because I am shocked they are using AT&T's advice in their formula, when I returned my first i4 The Apple Store kept blaming my loss of signal on my carrier, and being that I live in the USA that would be AT&T, interesting, however it is all Smoke and Mirrors as far as I am concerned because I used to be able to get reception and make calls where I can not with my i4, that is not just a carrier issue, there is a major flaw in the Antenna design, and I have used a case from the minute I bought both i4 phones.
     
  16. macrumors 65816

    Joined:
    May 20, 2008
    #16
    So instead of going from 5 to 3 bars it's gonna go from 3 to 1. Great. :apple:
     
  17. macrumors 68030

    uberamd

    Joined:
    May 26, 2009
    Location:
    Minnesota
    #17
    FWIW you never had 5 to begin with.
     
  18. macrumors regular

    WeemanWise

    Joined:
    Sep 8, 2009
    Location:
    PDX
    #18
    I seem to have lost the "signal problem" My bars won't decrease no matter how I hold the iPhone.

    Not quite sure what I did though...
     
  19. macrumors 65816

    zub3qin

    Joined:
    Apr 10, 2007
    #19
    I'm OK with this response from Apple.
    At least they issued a statement.

    The reality is that I don't have problems with the antenna that others are reporting. Maybe it is true that there is attenuation of the signal while you are covering up the antenna, but actual real-world usage has not been a problem for me.

    What I really wish for is Apple to fix the proximity sensor issue.
     
  20. macrumors regular

    Joined:
    Jun 23, 2010
    #20
    At least it's a response even though they are covering it up and not acknowledging the real issue. I'm still all for the law suits and bad press to make apple "see the light" and man up
     
  21. macrumors regular

    Joined:
    Mar 1, 2010
    #21
    This is complete bull**** I have 3 iPhone 4 and two of them suffer problems and the otherone dosent so it can't be signal issues. Is hardware issues. Wtf
     
  22. macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    NYC
    #22
  23. macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    NYC
    #23
    As the press release says, if you don't like it, you can return it.
     
  24. macrumors 6502

    Joined:
    Jun 10, 2010
    #24
    Oh dear Apple, what the hell are you doing. Unless you secretly fix the issue as well as the representation of bars, no one will be fooled.

    I personally have dropped calls when holding in my left hand - this isn't going to change.

    Looks like I need to start looking for a new phone...
     
  25. macrumors G5

    Joined:
    Jun 22, 2009
    #25
    I posted this in the other thread but wanted to add to it..

    Keep in mind that it's not a straight formula. If you had 3 - that doesn't mean you'll have 1. The formula isn't just -2. What they are saying is that the range/logarithm is different and (for example) 5 MIGHT be 3. It might still be 5. It might be 4.


    --

    As I said - Apple has great marketing and PR spin.

    I don't believe (sorry) that the computation was in error. I believe that since the first iPhone - they came up with a formula (and probably despite ATT's "suggestion") to make it appear that the iPhone had the very best reception than any other cell phone.

    Now that they are under scrutiny for what could be a "bad" design, they are taking "blame." for a bad logarithm. In short - what they're doing is shifting the blame back to the carriers (not just ATT) by saying - oh wait - yes - we were wrong with our display - but it's really a carrier issue - not ours.

    Nice one.
     

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