Okay, maybe that's a bit of an unfair generalization. But the past 5 times I've called up 1800-SOS-APPL in the past month because my computer/monitor's on the fritz, only ONE of them has actually helped me conclusively. And I got the distinct impression that four of them didn't even really know what they were talking about. I understand that the internet has made it easier for Apple customers to help themselves. It used to be, back in the early 1990s, Apple technicians knew everything. Now, all they do is yank up documents on the internet. Come on - I can do that myself. An Example: I just finished a call. My question related to my new cinema display's compatibility with my old sawtooth. I got the idea (you can tell by talking to these guys), that this one also wasn't particularly knowledgable. But what really made me just say, "Okay, thanks," and then hang up, was this: "Sir, it says here that you need an ... ummm... [phonetically] en-vah-duh or radeon graphics card." I know this is rude and a little bit obnoxious, but there are TWO graphics card manufacturers that Apple uses. This guy, who was a "Powermac G4" specialist, couldn't pronounce the name of one of them. I don't have a problem with someone saying "Nvidia" incorrectly. It's not a real word. But this guy sounded like he'd never even spoken the word aloud before, in the, you know, course of being an Apple technician, or, hell, even knowing anything about Apple graphics cards. I was directed to this guy to talk about my graphics card. All that Apple phone support seems to be any more are a few people reading documents off the internet. Where have all the experts gone?