Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs

Discussion in ' News Discussion' started by MacRumors, Feb 18, 2014.

  1. macrumors bot


    Apr 12, 2001

    Apple is preparing an update to fix an issue that causes 11 and 13-inch 2013 MacBook Airs to crash when they are wakened from sleep, according to information from an Apple Authorized Service Provider.

    According to multiple lengthy threads on the Apple Support Communities, 2013 MacBook Air users have been experiencing sleep/wake issues for several months. Crashes, freezes, and blank black screens are common after waking a MacBook Air from sleep, and fixing the problem requires a hard restart.

    It appears that the problem is related to OS X Mavericks and requires a combination of the computer going to sleep and a press on the keyboard or touchpad to initiate. One user has been able to successfully re-create the problem by pressing the power button to put the MacBook Air to sleep and then immediately clicking on the touchpad, which causes the machine to freeze.

    The service provider that notified MacRumors about the update has said that it appears to be a bug in the sensor that detects when the lid is being opened, which has led to multiple machine returns and replacements as it was previously unclear whether it was a hardware issue or a software issue.

    An Apple Support representative has also confirmed that a fix is in the works and should be bundled with the next OS X Mavericks update, which likely points to 10.9.2. A user on Apple's support forums has noted that 10.9.2 beta 4 appears to fix part of the problem by altering the function of the power button, preventing the machine from going to sleep when the power button is mis-tapped.

    Ahead of the update, customers who are experiencing sleep/wake crashes with their MacBook Airs appear to be able to repair the problem with a restart.

    Article Link: Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs
  2. macrumors 6502a

    Mar 1, 2011
    About ********** time. I've been having this problem since October.
  3. macrumors member

    May 17, 2010
    Its not just the Mac Book Air that has this problem. My MBP has been having this crash problem for 2 years.
  4. macrumors regular

    Dec 12, 2011
    Scotland, UK
  5. macrumors member

    Jun 24, 2013
    Derbyshire, UK
    I've been having several kernel panics but on my rMBP 2013, it's failed to wake from sleep about 4 times since i've had it. I don't know if it's a similar issue.
  6. macrumors 65816


    Sep 2, 2010
    New York
    Too late for me, I returned mine months ago and got a rMBP. Great for current users, though. I had so many problems with that machine.
  7. macrumors 68020

    Cuban Missles

    Dec 6, 2012
    My heart is in Camagüey, the rest in the USA
    If you try to wake me too soon after I have gone to sleep -- I too will freeze up and crash. It is not just an Mac Air problem. :D
  8. macrumors 68030


    Aug 10, 2010
    macrumors apparently
    at least the MBAs are not falling asleep and crashing against each other
  9. macrumors 6502


    Jan 26, 2014
    Horsens, Denmark
    I've been asked about this

    I've been asked about this a few times. I always thought it was a user error, as the girl who asked me had never used a Mac before her Air, and was, no offense to her and god bless her, not exactly gifted when it comes to electronics...

    Moral: Don't judge users when they report issues... And actually read up on it before you assume them to blame... At least now I have good news for her.
  10. macrumors G3


    Mar 20, 2007
    It's such a silly idea to have the power button act like the lock button on the iOS devices. They should just revert back to the original behaviour of it bringing up a dialog box to ask you what you want to do (like what happens if you hold it down for a few secs).

    I've never accidentally pressed it because my MacBook Pro's keyboard has an eject key. But if I were to get a new Mac, I can see myself on the odd occasion pressing the sleep button (where eject was) instead of backspace and sending it to sleep.

    I see no benefit to making it sleep instantly by pressing that button..
  11. macrumors 6502a


    Oct 26, 2004
    This issue affects my early 2013 15" Retina Macbook Pro as well and is noted in numerous threads on the Apple forums.
  12. macrumors P6

    IJ Reilly

    Jul 16, 2002
    Exactly right. You can read lots of complaints about this from owners of all sorts of Macs other than an Air in the threads on Apple Support. I've had a similar issue with my iMac. Though it is not as frequent or repeatable, my iMac has frozen on wake at least three times since installing Mavericks.


    Clearly the issue is a bug in Mavericks. If Apple is addressing only the MBA with a fix, I guess the rest of us are out in the cold.
  13. macrumors 68030


    Sep 3, 2011
    About time! I've had this happen to me on more than one occasion while taking notes in class.
  14. macrumors regular

    Jan 3, 2004
    This happens to my 13-inch, Mid 2012 MacBook Air. I shut the lid and then open the lid and I have to do a force restart. I hope they fix this.
  15. macrumors regular


    Nov 13, 2007
    San Juan, Puerto Rico
  16. macrumors 68000


    Jun 21, 2007
    On The Interweb Thingy!
    You're not alone!
  17. macrumors member

    Aug 10, 2009
  18. macrumors 68030


    No problems here with our 2012 Air; judging by the number of complaints, perhaps we got lucky.
  19. macrumors 6502


    Sep 27, 2011
    Riga, Latvia
    I've heard about these problems from a friend who last fall purchased 2013 13" MBA. Mostly I was the one recommending him how good Macs are, that he won't regret switching, yes, how they "just work". :mad:
  20. macrumors 65816

    Dec 14, 2010
    2013 MBA owner here - I don't experience this problem at all. My unit has never crashed.....
  21. macrumors member

    Apr 11, 2004
    Repair the problem with a restart? :mad: Last time I heard stuff like that I used a PC with Windows back in 2000. Then I purchased a Mac and that was it. It just worked... :apple:

    Sorry to hear that people are having problems with their MBAs. Stuff like that can drive you mad and make you question the "It just works" slogan. Oh wait... It's just a slogan. So I'll crash now and go to sleep. It's kind of human. Apple just got the sequence wrong. :p
  22. macrumors 6502

    Mar 6, 2013
    In before "This NEVER would have happened on Steve Jobs' watch!", "Steve must be rolling in his grave now!" and other hyperbole insinuating Apple never screwed up when Jobs was in charge.
  23. macrumors 68000


    Mar 5, 2013
    Not to mention that it isn't really much of a "repair", seeing as it doesn't actually fix anything. "Mitigate" would probably be a more accurate word.


    I'd be jealous if this was all I had to deal with in 2008-2012, when I had the bottom-of-the-line first gen MBA as my only computer.
  24. macrumors newbie

    Apr 29, 2002
    '13 MBA no problems

    My MBA is apparently not afflicted. We also have a 12 and that's not affected either. Both are same configuration -- 8GB RAM, 500GB SSID, slower processor. So maybe it's only certain hardware, or the soft/firmware that comes with it.

    But my iPhone 5S has been rebooting itself a few times every day.
  25. macrumors newbie

    Oct 25, 2011
    Boca Raton, Florida
    Hope this helps

    I've had freeze issues with my MBP and Snow Leopard. I had stumbled across the following advice from MacWorld, and it has worked fine ever since. Yeah, there's a chance of data loss if the battery dies in the middle of what you're doing. But I never work up to the last gasp of the battery, so this has never been an issue.

    The first step is to check which mode you’re in now. Use this command from the terminal:

    pmset -g | grep hibernatemode

    Make a note of which mode it is (probably 3) so that you can return to it if you want.

    Now, set your MBP to use mode 0:

    sudo pmset -a hibernatemode 0

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