Apple Ranks Second in Mobile Shopping Satisfaction Behind Amazon

Discussion in 'iOS Blog Discussion' started by MacRumors, Feb 13, 2013.

  1. macrumors bot

    MacRumors

    Joined:
    Apr 12, 2001
    #1
    [​IMG]


    A customer satisfaction survey of mobile shoppers by analytics firm ForeSee (via BGR) puts Apple in joint-second place with QVC, scoring 83%, just behind the top scorer Amazon at 85%.

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    Overall consumer satisfaction with the mobile shopping experience increased slightly from 76% in 2011 to 78% in 2012.
    The survey was based on more than 6200 shoppers, conducted during the holiday shopping season between Thanksgiving and Christmas.

    Article Link: Apple Ranks Second in Mobile Shopping Satisfaction Behind Amazon
     
  2. macrumors 68020

    AdeFowler

    Joined:
    Aug 27, 2004
    Location:
    England
    #2
    I have to say that Amazon's customer services is pretty bloody marvellous.
     
  3. macrumors 6502

    Joined:
    May 21, 2011
    #3
    It's hard to beat Amazon. Most of the time, my two day shipments arrive the day after I place the order, although being 2.5 hours from a distribution center probably helps. But Amazon does not disappoint.
     
  4. macrumors G5

    nagromme

    Joined:
    May 2, 2002
    #4
    I rank them a DISTANT second, when Amazon's store has a very nice native iPad app (two in fact), and Apple's Apple Store app is still iPhone-only :eek:
     
  5. macrumors member

    Joined:
    Apr 19, 2010
    #5
    Their online store is still a bloody noisy mess of crap. I only shop their when I can't anywhere else.

    Have to take a peek at their iPad app.

    No comparison with Apple's online store.
     
  6. macrumors 68000

    Hastings101

    Joined:
    Jun 22, 2010
    Location:
    K
    #6
    Nice, Amazon deserves #1. They have some of the best customer service I've ever experienced and their mobile apps are great.
     

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