So my 7 week old iPod nano died. Same stuck sleep/wake button that seems to be affecting a lot of people. I went to the Apple store to have it replaced. Halfway through the process the guy says they have no stock of it and it can't be swapped. I'd have to mail it in. He assures me that the mail in service would give me a new unit the same as he would have. So I set up the repair. Send it in. It takes two days longer than it should have because the person at the call center typed the serial number in wrong. Lovely. I get the replacement. The person thats been helping me informs me its a "service unit" and refurbished, not new. Great. I paid for a new unit. I specifically bought a new unit because I wanted it new, not refurbished. On top of that, I did mail in service because I was assured that I would get a new replacement. So this is, in a sense, a bait and and switch. Now I have more fun to deal with getting them to honor their employees word and obey the law regarding bait and switch with merchandise. After this, the swelling battery in my MacBook they refused to replace even though its a manufacturer defect and a design flaw, and all of the other experiences I've had with Apple, I'm done. No more Apple products for me. I won't even buy apps from the app store any more.