Apple Recalls Some iMac Seagate 1TB Hard Drives

Discussion in 'Mac Blog Discussion' started by MacRumors, Jul 22, 2011.

  1. macrumors bot


    Apr 12, 2001


    Apple has begun sending emails about a new hard drive recall, called the iMac 1TB Seagate Hard Drive Replacement Program:
    Apple encourages owners with affected computers to go to an Apple Retail Store, an Apple Authorized Service Provider or contact 800-APL-CARE.

    The recall will continue for one year: "Apple will replace affected Seagate hard drives, free of charge, until July 23rd, 2012. Apple will continue to evaluate service data and will provide further extensions to this program as needed."

    Article Link: Apple Recalls Some iMac Seagate 1TB Hard Drives
  2. macrumors regular

    King Flamez1

    Feb 27, 2011
    Toronto, Canada
    iMacs look so beautiful, can't wait to get one for Uni
  3. macrumors newbie

    Jun 30, 2011
    While you've cracked it open...

    I wonder if I'll be able to convince whoever replaces the drive to install an SSD (in addition to a new HDD) while they are in there (I'll provide the SSD).

    Anyone had any experience doing such a thing?
  4. macrumors regular

    Sep 5, 2007
    I was thinking the same thing. Was considered an apple specialist instead of the store for this.
  5. macrumors 601


    Mar 18, 2008
    California, United States
    Has antennagate already been forgotten? :rolleyes:
  6. macrumors 65816


    Jul 17, 2008
    Toronto, Ontario, Canada
    My sister's iMac is affected. Oddly enough, her first iMac had a Caviar Black but was exchanged due to another cosmetic issue and this one has the 7200.12 HDDs that are affected.
  7. macrumors 6502a

    Nov 20, 2010
    it was forgotten long ago. Waaaaaaaaaay overblown nonsense.
  8. macrumors regular


    Sep 7, 2010
    Ozone Park, New York
    Seagate Hard drive

    Dam im part of the program, but i haven't had any issues with my hard drive as of yet :confused:
  9. macrumors member

    Nov 26, 2009
    Me too. Gave Apple care a call and they told me that i have to wait until my drive fails. Wich is weird, since i thought it was a recall.
  10. macrumors member

    Sep 6, 2007
    Get it fixed... if its anything like similar Seagate issues I've experienced- the drive will show no signs of problems- it will just stop working.

    I had a Seagate drive that was part of a recall program I didn't know about (I didn't properly register the drive)- there was a firmware issue on the drives that caused them to just stop working- I lost ALOT of work a result. I'm much more careful backing up, and properly registering products.

    I know these companies are pretty much the same, but I personally have had nothing but bad luck with Seagate drives, I've had some WD go bad as well, but not the extent as with Seagate.
  11. macrumors newbie

    Jun 30, 2011
    From my email:
    "Apple recommends replacing your affected hard drive as soon as possible. "
  12. macrumors 6502a

    Mar 27, 2010
    Wait until you HD fails. What? That's the stupidest thing I've ever heard: Ur, I'm sorry, but we have a problem with all Segate HD shipped with the newest iMac - it has a high change of failing; but you can only get it fixes after it has failed.
  13. macrumors 65816

    Jul 24, 2007
    I just got the recall notice as well. I'm glad I got it before I went to install Lion, at least I can hold off until I get the new drive.
  14. macrumors 6502


    Mar 30, 2009
  15. macrumors member

    Jun 6, 2011
    I got the same e-mail from Apple today. If we backup hourly with Time Machine, then we shouldn't lose data in a crash, right? What about our apps and config settings? Will we lose them when the drive is replaced (and if they just copy stuff, why do the genius's need our original installation disks?)

    This is really inconvenient. My closest Apple store is 60 miles away and almost half of that distance is bumper-to-bumper traffic! I guess this means TWO trips as well (one to drop off and one to pick up.) We should get at least $100 towards App Store merchandise for the hassle (it's no fault of our own.)
  16. macrumors G4

    Chupa Chupa

    Jul 16, 2002
    This is why I can't bring myself to buy an iMac. MPs may be cumbersome and take up a lot of space but if this were to happen w/ a MP I just pop out the bad drive and send it to Apple for exchange and go on w/ my work using a backup drive.

    I hope (wishful thinking) Apple goes back to designing machines to be more user serviceable like they use to do.
  17. macrumors regular


    Dec 12, 2009
    This is what happens when you switch from Western Digital to Seagate, if you ask me.

    I've probably owned over 50 different hard drives over the years, three have failed and all were Seagate drives. Well, one was a Maxtor disk, but since they've been acquired by Seagate now it's all the same.
  18. macrumors 65816

    Jun 18, 2010
    It may be an issue of the orders not reaching everybody in the retail chain yet. Try again next week and you might get a different response.
  19. macrumors newbie

    Big Kahuna

    Feb 26, 2010
    I've never had a problem with a Seagate drive, and I've owned a fair few.
  20. macrumors regular

    May 20, 2006
    Dang... I don't have a bad hard drive.

    I've got the WD, but I wish it was the Seagate. A couple of extra bucks to the Apple "specialist" and at least I could have replaced the HD with a 6G drive, or maybe a fancy new SSD...
  21. macrumors newbie

    Jun 25, 2011
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_4 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8K2 Safari/6533.18.5)

    I just ordered an iMac yesterday!! what!

    how do i know if it is a seagate or wd harddrives?
  22. macrumors G4

    Jan 5, 2006
    Redondo Beach, California
    My 27" iMac is one of them being recalled. I'd be happy to pay the difference in price to upgrade to a larger drive or add a second drive or whatever. I'll have to ask around and see if one of the Apple certified service centers can do this for me.

    Apple really needs to offer something to compensate for the hassle. Just offering to replace the 1.0TB drive with a new 1.5TB drive would cost them all of what $10 maybe?
  23. Administrator

    Doctor Q

    Staff Member

    Sep 19, 2002
    Q Division, Los Angeles
    Who transfers your data from the old disk to the replacement disk?
  24. macrumors regular

    Sep 5, 2007
    No one. They email says we need to have our OS disk ready so we can install it back when the replacement is finished. I'll just make a Lion disk before all this.
  25. macrumors 68000

    Mar 6, 2008
    Good for Apple, but Seagate has been sucking lately, I recently bought a 1TB Seagate drive aswell just a few months back, and it has failed on many occasions, and performs pretty badly.. It's ok for storage but horrible for an OS..

    Western Digital FTW.

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