So I drove to the Apple Store in Orlando today to get an airport express card installed in my new mac mini and he told me right away that he couldnt help me because they cant do that at any apple stores because they dont have the tools to do it. Then I asked them if there was a price I could pay to have them put my 1GB of non-apple (more cost efficient) ram in my mini and he told me that apple wasnt allowed to do that either and that the only way they could was if I bought it from the apple store or apple online. Then he proceeded to tell me that I couldnt add anything to it because it would void the warranty and they couldnt do anything for me because it was non-apple and they didnt have the tools for the airport card. So im maddddddddddddd..... THEN this fool had the nerve to say that even if it is a gift you cant get any additions on it. I was like so you expect me to give it back to the person who gave it to me as a gift? He was like I cant help you.... So I was like ok do you know anywhere that I could get my RAM installed and he's like a quick NO. I asked him if he was lying and didnt want to tell me or did he really not know? Of course he said he didnt know and of course I knew he was lying. Bottom line is ....this dude was a rude one and made my first ever apple customer service experience horrible. This would NEVER happen at Dell. There were some other words that werent tactfully presented on his part, but I wont mention them because you get the jist. Anyway, apparently you HAVE to install your own RAM because they wont. So I strolled on over to home depot and I'm going to pray I don't break my machine....I REALLY didnt want to have to install this 1GB on my own.