Unforunately I give their refurb dept a not so good C+. Sent in a refurb Rev B 12" (that I just got about 2 weeks ago) to be repaired for unexplained kernel panics... after a clean reformat and OS install... dropped it off Wed nite, got sent out Thurs, arrived today, and was repaired and sent back TODAY! Hopefully it will return to me soon... I miss my dear AlBook But nice job Apple repair! This is the 2nd time I've been told I'd have to wait 7-10 days for a repair and got it done in less than 3(ish). Unfortunately I've yet to have a laptop that hasn't crapped out on me in some form or another.