Apple replaced my MBP

Discussion in 'MacBook Pro' started by zign, Mar 9, 2007.

  1. zign macrumors 6502

    zign

    Joined:
    Apr 9, 2006
    Location:
    London
    #1
    Apple replaced my 15.4 MBP 2.0Ghz CD, 2Gb, 100Gb HD, 256MB X1600 with 15.4 MBP 2.33Ghz C2D, 2Gb, 120Gb HD, 256MB X1600.

    I had it sincec last April but it lately I started having screen problems (4 grey spot, white line and 4 dead pixels). Took it to Apple Store last thursday and had it back with a new screen on friday. Worked fine until this monday when I got vertical lines and one horizontal. Took it in and the screen replaced the same day, but when I went to pick it up it turned out that the machine won't go to sleep or stay on for longer than 5 minutes. Received a call from Apple today and was told that the logic board was damaged during the second repair and the new one with all the data transferred from the old one is waiting for me at the store. Seems to be perfect, fingers crossed :)

    Two repairs and a replacement in one week!! Amazing!!!
     
  2. siurpeeman macrumors 603

    siurpeeman

    Joined:
    Dec 2, 2006
    Location:
    the OC
    #2
    does this mean you get a core 2 duo? that would be awesome!
     
  3. iLoveMyMBP macrumors regular

    iLoveMyMBP

    Joined:
    Feb 4, 2007
    Location:
    New York
    #3
    apple also replaced mine CD macbookpro with a Core 2 Duo 2.33 120 gig 3 gigs of RAM for all my troubles...i had to send in my unit 6 times before the word replacement ever came up!!:rolleyes:
     
  4. interlaced macrumors 6502a

    interlaced

    Joined:
    Nov 16, 2005
    #4
    that is so great. bummer you had to go through all those repairs but it seems to have paid off!
     
  5. nazmac21 macrumors 6502a

    nazmac21

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    Feb 25, 2007
    Location:
    Digital World
    #5
    This goes to show that Apple has one of the best customer service in the world.
     
  6. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #6

    Yeah, the customer service people work really hard to make up for the enormous inconvenience poor quality and poor quality control causes customers. I don't know if that's so great, and certainly to stretch it 'to the world' is pushing it.
     
  7. nazmac21 macrumors 6502a

    nazmac21

    Joined:
    Feb 25, 2007
    Location:
    Digital World
    #7
    Are you talking about Intel Macs? If so, Intel Macs today are fine and don't have a lot of problems.
     
  8. cliffrouse11bas macrumors regular

    Joined:
    Oct 25, 2005
    #8
    I have had great experiences with Apple's customer service also. Alot better than the experiences with Compaq years ago. Have had 0 problems with my Intel Mac's except for cosmetic issues.
     
  9. whateverandever macrumors 6502a

    Joined:
    Nov 8, 2006
    Location:
    Baltimore
    #9
    Unless, of course, they can find any reason to place the blame on you for the poor quality control... like say, you accidentally tell them that you replaced the hard drive in it yourself. Then it's all your fault :rolleyes:
     
  10. GraciousManatee macrumors newbie

    Joined:
    Jan 27, 2007
    #10
    i just dropped mine off at the apple store today, they are replacing the screen due to dead pixels and white spots, plus they replaced a possible bulging battery.

    hopefully they'll get it right the the first time...

    :)
     
  11. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #11
    I hope you're joking? I've had so many defective macbook pros and macbook over the past year that I can't count them anymore (and I'm not exaggerating)! I'm picky, but Apple wouldn't have replaced so many if they didn't agree. They even upgraded me for free from a 15" to a !7" MBP. Quality control of apple laptops is lousy or non-existend. Buying a macbook/mbp is a hit-or-miss thing. Yesterday when I was at B&H I saw a pretty decent 15" MBP display for the first time (I've been looking at them since spring last year so I have a broad sample base) - an 09c57! Yet last week, I was using my friend's MBP with the 'same' display and it was outrageously bad with murky whites, poor lots of grain, poor viewing angles.
     
  12. zign thread starter macrumors 6502

    zign

    Joined:
    Apr 9, 2006
    Location:
    London
    #12
    Looks like it :)
     
  13. neyoung macrumors member

    Joined:
    Jan 15, 2007
    #13
    Its a bummer that you had to go through with all that crap, but it worked out well in the end. Congrats on the upgrade!
     
  14. zign thread starter macrumors 6502

    zign

    Joined:
    Apr 9, 2006
    Location:
    London
    #14
    Thank you! :)
     
  15. Roba macrumors 6502

    Joined:
    Mar 18, 2006
    #15
    I had some bad service before with some iPod's but this time Apple have been good to me to. They replaced my 2.0ghz 256vram MBP last November only after going in for service once. Although there was a lot of things wrong with it when it went in the first time when i got it back it was faulty straight out of the box and i complained and they agreed to send me a brand new one.

    They sent me the wrong model MBP first and then that had to go back and by then the C2D models came out and i was upgraded to one of those. I would have been ok with a 2.16 256vram CD as they had stopped making the CD 2.0 256 vram but the upgrade of course to the 2.33 C2D was really appreciated.

    They let me use the incorrect CD MBP that was sent out to me until my C2D MBP arrived. They would have left it here indefinitely with me (it has been here 4-5 months in all) if i had not reminded them to come and pick it up. I reminded them four times to come and pick it up and the final last reminder i sent them just under a month ago they appear to have acted on it and a courier company phoned when i was out the other day to arrange collection. I guess that i am just too honest and i had to try and get it back to them it was the right thing to do and all that.

    The MBP 2.0ghz 256 is only worth like a £1,000-£1,100 now and i sold my 2.33 C2D for £1,550 and i have been using the CD MBP. When that goes maybe next week if somebody comes to collect it then i will have to use my mum's laptop until Apple refresh their MBP line and i will buy again.

    Yes i would say that i had very good customer service this time.
     
  16. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #16

    Maybe the AMERICAN world.
     
  17. zign thread starter macrumors 6502

    zign

    Joined:
    Apr 9, 2006
    Location:
    London
    #17
    I am in UK.
     
  18. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #18

    I have been thru 3, so you cant sell me on that :):eek:
     
  19. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #19

    I was referring to the the poster who wrote: "This goes to show that Apple has one of the best customer service in the world". Apple may have great service, but to extend it to say that it's ' one of the best in the world' when one is talking about one's experience in the U.S. is pushing it too far. I've had amazing customer service that equals Apple's in Sweden, England and even Taiwan and China and I would never generalise about how they compare with the rest of the world because I simply don't know. How could I?

    I guess I'm tired of people in the U.S. always conflating the United States with 'the world'. Same phenomenon in China, actually.
     

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