Apple response to my MacBook?

[LarryBoy]

To those of you who have had to deal with MacBook problems:

My girlfriend's MacBook (bought within a week of announcement) has, over time, started exhibiting the normal problems (way overheated, random shutting off, etc.). Yesterday, after her computer shut itself off, she got the question mark folder of death. After inspection, I've concluded that the hard drive crashed (or it somehow mysteriously dismounted itself...not exactly a likely possibility).

I couldn't call Apple today, being labor day. The MacBook is still under the limited warranty, of course. For those who have had to send MacBooks back in (after the 14 days), what has been their response?

 

[WildCowboy]

Based on the apparent symptoms, they'll simply repair it for her and send it back to her. Repair time varies based on backlog and part availability, but generally ranges from just a couple of days to a couple of weeks.

 

[Reno404]

My MacBook's logic board bursted, after it had already been sent back once for the same problems you mention. At appleCare, they say i'm not eligible for a replacement yet. I wrote to Apple telling them a repair was not an acceptable solution. No answer yet.

 

[dukebound85]

My MacBook's logic board bursted, after it had already been sent back once for the same problems you mention. At appleCare, they say i'm not eligible for a replacement yet. I wrote to Apple telling them a repair was not an acceptable solution. No answer yet.

Well if that's what you agreed to (as in Apple will repair in case of defect) when you bought it then they are not obligated to give you a replacement until you are eligible for one.

Sad but true

 

[generik]

My MacBook's logic board bursted, after it had already been sent back once for the same problems you mention. At appleCare, they say i'm not eligible for a replacement yet. I wrote to Apple telling them a repair was not an acceptable solution. No answer yet.

Was yours the one with the molten crack on its casing? You really should have spread the pictures around more and try to garner more attention to it.. "Exploding Macbook!", "American man declares Macbook FIRE HAZARD!", "Insurance companies raise premiums for Macbook owners!"

 

[Sun Baked]

See if they will declare it a DOA machine ... it is always worth a shot if the problems developed in the first few days.