Apple Screwed Me on iPod

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by smharmon, Jun 10, 2004.

  1. smharmon macrumors member

    Joined:
    Jan 26, 2004
    #1
    I just bought a 15gig ipod refurb with cradle and remote for 229.99 from the apple store. When I got it, it came with only a USB connector to the ipod... the adapter uses firewire, and apple's add for the item shows that is comes with firewire. I can't use my ipod cause I can't charge it! The USB port will not charge the ipod, and I can't connect it to the firewire adapter it comes with. I refuse to buy another firewire cord, and apple's Cust. Reps won't do anything, and tech support (who wouldn't answer the phones, I just kept waiting and waiting) hasn't responded to my e-mail. I have a useless iPod!
     
  2. reaper macrumors 6502

    Joined:
    Apr 9, 2004
    Location:
    19th Hole
    #2
    Sorry to hear about that. I know it's a pain to get in touch with Apple (I have had troubles getting in touch with Apple tech support myself), but I would keep trying. I am almost certain that if you talk with someone and explain the situation in a calm manner they will correct the problem.

    - reaper
     
  3. smharmon thread starter macrumors member

    Joined:
    Jan 26, 2004
    #3
    Well, the problem is that I was going to be selling this iMac this weekend to a friend, and needed to use the ipod to back up everything. He is moving Saturday... I guess I will have to burn it all... a real pain.
     
  4. SilentPanda Moderator emeritus

    SilentPanda

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    The Bamboo Forest
    #4
    Go buy a firewire cable, use it, return it. Seriously.
     
  5. reaper macrumors 6502

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    Apr 9, 2004
    Location:
    19th Hole
    #5
    Indeed. If that's the issue right now, go get one. Or, alternatively, get yourself a car adapter (not sure if you are going to use your ipod in the car or not though) and use that to charge it. That way, you'll get a new toy and get to back up your data! :D

    - reaper
     
  6. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #6
    Second (third?) the notion that any dishonesty involved in buying/returning the FW cable is made up for by Apple's behavior on this one. :(

    But ummm, didn't you get an external power block for the iPod? A square one with a flip-out wall plug? On FW / dockless models, the FW cable plugs into the iPod with the thin long side, and the power block with the FW 6 pin side.
     
  7. michaelrjohnson macrumors 68020

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    54140
    #7
    well i'm pretty sure they didn't *intentionally* screw you over. It was a packing/shipping error. Customer support obviously didn't understand your situation, and tech support is just plain busy. Apple doesn't do anything malicious to its customers, (almost) no companies do... it's bad for business.

    Anyhow, buy a cable, use it, return it. It's not dishonest, just try and solve your problem. good luck.
     
  8. Horrortaxi macrumors 68020

    Horrortaxi

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    Jul 6, 2003
    Location:
    Los Angeles
    #8
    And your question is???

    Keep calling Apple. There was screwing involved here, but it was in the upward direction--not aimed at you. Somebody screwed up and sent the wrong cable. It should have FireWire. Apple will make good on this.

    The buy/use/return idea for the cable is an interesting one. Let your sense of right and wrong guide you through this one. Best Buy has a pretty good return policy and they sell iPods--should you decide to go that way.
     
  9. Jovian9 macrumors 68000

    Jovian9

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    Feb 19, 2003
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    Planet Zebes
    #9
    Call them again! I bought a 20GB refurb iPod for my wife a few months back and it came with a faulty firewire cable. I had a 2G at the time and had no way of connecting it to the Mac d/t this.....but I needed to ASAP b/c this was a gift. I called AppleCare and they had a cable to me the next day (and I called around 4pm).
     
  10. virividox macrumors 601

    virividox

    Joined:
    Aug 19, 2003
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    Manila - Nottingham - Philadelphia - Santa Barbar
    #10
    just keep calling apple, im sure it was just a small error not intentional so take a chill pill :)

    they shoudl fix it rather well

    as much as support is bashed on these forums in reality apple has a great support team
     
  11. Abstract macrumors Penryn

    Abstract

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    Dec 27, 2002
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    #11
    How do Windows users with no Firewire charge their iPods? Sorry, but I've never even thought about that one. And even for those Windows users who have FW, don't a lot of their FW ports use 4 pins instead of 6, meaning they don't have power supplied to their iPods.
     
  12. SkudShark macrumors member

    SkudShark

    Joined:
    Mar 19, 2004
    #12

    Sony is the only one who uses the small pin on their desktops, everyone else uses the 6-pin :)
     
  13. geocave macrumors newbie

    Joined:
    Feb 4, 2003
    Location:
    GA
    #13
    USB and Firewire...

    The original post sounds strange.

    My brother got an iPod from his girlfriend for Christmas. I knew that he had a Dell Notebook, so to ensure that he would be able to play with the iPod on Christmas day I went to the Apple store and bought him a USB cable. But the cable I got for him had BOTH firewire AND USB. It's 'double-headed'. My impression is that these were the only cables made for the iPod to be used with USB.

    So to charge the iPod he uses the 'firewire' side of the cable with the wall charger and to sync his music he uses the 'USB' side.

    :rolleyes:
     
  14. Horrortaxi macrumors 68020

    Horrortaxi

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    Jul 6, 2003
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    Los Angeles
    #14
    With the charging brick.
     
  15. JLaFrance macrumors member

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    May 24, 2004
    #15
    could you take it to the "genuis bar" along with all the paperwork? and maybe they could either hook you up with a cable or patch you through to the proper ppl you want to talk to?
     
  16. Gizmotoy macrumors 65816

    Gizmotoy

    Joined:
    Nov 6, 2003
    #16
    I charge mine from the USB cable. Its strange that his doesn't charge from USB. Perhaps he's plugging it into an unpowered hub?
     
  17. Crikey macrumors 6502

    Joined:
    Jan 14, 2004
    Location:
    Spencer's Butte, Oregon
    #17
    re: "Apple screwed me on iPod"

    Ouch! That had to hurt. Does the iPod still work?

    (okay, sorry about that one . . .)


    Crikey
     
  18. musicpyrite macrumors 68000

    musicpyrite

    Joined:
    Jan 6, 2004
    Location:
    Cape Cod
    #18
    I wouldn't call the transformer for the iPod a 'brick.'

    The transformer on the AE base station is more like a 'brick.'

    The transformer on the iPod (similar to the iBook) is more like a rectangular cube.

    Leave it to Apple to put style into the simplest things. :rolleyes: :cool:
     
  19. smharmon thread starter macrumors member

    Joined:
    Jan 26, 2004
    #19
    I have the ipod plugged into the back of my iMac, and it will not charge. I have also heard if you use USB, you must use the charging brick and firewire cable. I finally got through to apple today (3 disconnects at tech support, after being shuffled around through many reps) It took me over 50 minutes to resolve the issue... They said it would be 10 to 15 days to receive the cable. They also told me that what I had was a firewire cable, and could I please look at the picture on the connector, and tell him what it looked like. (the USB arrows as opposed to the firewire Y). They treated me like I was stupid. "Sir, are you sure you don't have a firewire cable?" I am sitting here looking at my ipod, and I can't even sync anything cause it wants to be reset with the new ipod software...
     
  20. Maxx Power macrumors 6502a

    Maxx Power

    Joined:
    Apr 29, 2003
    #20
    I got screwed too on my ipod

    2nd gen 10 gig had warrenty till this year, firewire chip died but apple refuse to take it under warrenty unless i can reproduce a valid receipt. A relative bought this unit for me in another country!! I don't know where to begin looking for the receipt. Their rep also inquires me for 50 bucks to make a phone call, forget that! To repair the thing without warrenty is 9/10th the price of a new one!!
     

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