Apple Screws up my iMac order and now I am in the "January" camp

Discussion in 'iMac' started by buttercup, Dec 7, 2012.

  1. macrumors member

    Joined:
    Aug 22, 2005
    Location:
    Vancouver
    #1
    So. This is *partly* my fault. So many people on the boards are talking about how they decided to go with a magic trackpad instead of a mouse, that I thought I would see if I could change my order. I had a BTO 27" due to ship Jan 3-Jan 8th. Now I do not.

    So I call in.

    "Could you change my order without effecting my ship date?"

    "...cause... I would like this done, but only if it won't effect my ship date as I understand I am in a queue..."

    She puts me on hold, comes back and is like, yeah we can do that.. so I say go ahead.

    On hold for a really long time...

    ..and yeah they screwed it up. They cancelled and resubmitted my order. Now I am one of the poor suckers without a shipdate, just a big fat "January". I talked to her manager who was the one who actually made the change and obviously the part about "do this, if and only if" was lost when they chatted. Her manager said she would try and escalate but I think I am hosed.

    I could've just done this myself, why would I call in if this was what I wanted?

    I am so sad... so very very sad...

    Anyone have any suggestions?
     
  2. macrumors regular

    Joined:
    Jun 17, 2010
    #2
    Stop being impatient and learn to wait?
     
  3. macrumors 6502a

    Joined:
    Nov 1, 2007
    #3
    I forgot to upgrade to the 680mx on my first order and had to cancel and re-order also. They cannot edit an order.

    I don't understand why when it hasn't even been processed yet.
     
  4. thread starter macrumors member

    Joined:
    Aug 22, 2005
    Location:
    Vancouver
    #4
    Thats what I thought as well, which was why I asked. I am just frustrated that they didn't tell me that, in which case I would've just ordered myself a trackpad separately...
     
  5. macrumors 68020

    Joined:
    Apr 26, 2003
    Location:
    California
    #5
    buttercup - you live in one of the most beautiful locations on the planet.

    A delay in getting your iMac makes you so sad?

    You could be living in Syria wondering if a Sarin gas shell is about to explode over your head and cause a horrible death.

    You could have a diagnosis of terminal cancer.

    Those are things to be so very very sad about....
     
  6. macrumors member

    Joined:
    Aug 16, 2011
    #6
    Of course worse things can and do happen, but it is still very frustrating when an order you are looking forward to is mucked up, and there is nothing wrong with expressing that frustration.
     
  7. macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #7
    It sounds a lot like your fault. Bummer for sure tho.
     
  8. thread starter macrumors member

    Joined:
    Aug 22, 2005
    Location:
    Vancouver
    #8

    No doubt. These are nothing but insignificant first-world problems.

    But this is a forum about apple right?... full of mac geeks like myself who enjoy talking about relatively trivial things like the thinness of a bezel and what not? And we are all are here because we pay a premium for apple products, so this is the forum where I feel like voicing such opinions are appropriate.

    This is also something I have been saving for - and waiting for - for a long time, and I was hoping it get it during the holidays so I could tackle a personal project I have been putting off, so yes it does make me disappointed and sad. Pretty sure I am entitled to my emotions.

    ...and yes, the purpose of the post was to emit frustrations, and it was basically a big fat whine, aimed at a group of people I thought could commiserate. Done now.

    I am going to go whine to myself over a glass of wine now . :D
     
  9. macrumors 6502

    Joined:
    May 26, 2012
    #9
    I look at your case differently.
    It means that the first batch is over and the second batch is out, looking in the past of apple products , you don't want to be on the first batch.
    Imagine that they probably sold something near 400k iMacs
    Now you can be sure that your computer will be better built.
     
  10. macrumors 6502

    Joined:
    Nov 12, 2012
    Location:
    DC
    #10
    Why the rush anyway? My current machine is basically screaming to be replaced but I plan to wait a few months. Let other people find the gotchas. Let Apple fix what needs to be tweaked. Let OWC figure out how to get their SSD in there so I can ship it directly to them from Apple. Let my holiday bills go away before a few thousand dollar charge.
     
  11. macrumors 6502

    Joined:
    May 10, 2012
    #11
    Lol that's why you have a warranty.
     
  12. macrumors regular

    Joined:
    Dec 6, 2012
    Location:
    New York, NY
    #12
    If they replace it you will get a new one too... Not a refurb, because there are no refurbs yet :)
     
  13. macrumors regular

    Joined:
    Jan 31, 2008
    #13
    +1
     
  14. macrumors regular

    WrrN

    Joined:
    Oct 11, 2012
    #14
    You go Buttercup! Whine all you want. You have a shoulder here to use any time you need.

    Oh, and to the other poster, I grew up with bombs going off in public places, and this iMac issue is just as valid a reason to be sad.

    search keywords: change order, modify, edit, delay, sucker, whine, wine, :(
     
  15. macrumors 601

    Joined:
    Jun 29, 2010
    #15
    Lulz?
     
  16. macrumors regular

    Joined:
    Jun 18, 2012
    #16
    Awkward
     
  17. macrumors member

    Joined:
    Jun 25, 2010
    #17
    I just asked for a separate track pad while asking to have my BTO iMac expedited and they gave it to me (separate order to be delivered next week) ... I guess it depends on the CSR you get. but you shouldn't have had your order edited just for a trackpad.
     
  18. macrumors 6502a

    Joined:
    Oct 21, 2011
    #18
    Disgraceful. You can't let them get away with this. Someone needs to get fired for this now.
     
  19. macrumors member

    Joined:
    Jun 13, 2012
    #19
    Look at it from the bright side. Hopefully you bumped quite a few people ahead in the line that will put their new iMac to better use. This is how Apple's ordering system works. Learn from your mistake and move on.
     
  20. macrumors regular

    Joined:
    Apr 3, 2011
    Location:
    Colorado Springs
    #20
    So excited, I just went from Dec 24-31 to Jan 2-8 ( I made a change to my order early on), and now back to Dec 24-31. Must be a lot of people changing orders.
     
  21. macrumors 68020

    Joined:
    Apr 26, 2003
    Location:
    California
    #21
    You are in need of professional help if you equate those two things.
     
  22. macrumors 6502

    Joined:
    Jan 14, 2002
    Location:
    Los Angeles and NorCal
    #22
    so many first world problems :D
     
  23. macrumors regular

    Joined:
    Nov 18, 2011
    #23
    1/ Wine is good.

    2/ So is going shopping.

    3/ On a more serious note... call them back. Explain the story, let them know how disappointed you are that you got bumped due to an Apple employee error. Ask if there is anyway they can talk to the Apple distribution gods because you had your heart set on this and to get bumped for an error is a hard pill to swallow. If you get no joy in delivery ask if they can comp*** you something to make up for error. In my experience they will.

    *** Check what you'd like to get as a gift to ease the pain. Upgrade to bigger drive, ram, other apple product, apple TV, etc. Apple tend to look after their customers above and beyond. This is kind of like going shopping but you spend no money. Really the best kind of shopping.

    Right now you got nothing. A phone call won't hurt. Lastly delayed to January probably won't see much of a delay. Apple usually deliver sooner.

    Good luck.
     
  24. macrumors 601

    Joined:
    Nov 25, 2012
    Location:
    United States
    #24
    At the end of the day it's really nobody's fault but the OP's, 100%. Think completely about what you're about to order before pressing the ORDER button. If an order was already placed with a delayed ship time then it's the OP's risk having Apple change the order. It would only be Apple's fault if they messed around with the OP's order without his knowledge or if there was a glitch in the system and something happen that caused his order to drop out of the system. At that point Apple would have to contact him and offer him some type of compensation for pushing the order back.
    This was a case where the OP changed his mind and wanted to change the order. Regardless what he told the lady on the phone, there's no guarantee what will happen until the change is made.
     
  25. macrumors 68020

    niuniu

    Joined:
    Mar 29, 2009
    Location:
    A man of the people. The right sort of people.
    #25
    Was sympathising with the OP, until I read..

    Really puts things into perspective. Thanks for the reminder.
     

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