Apple Service

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by jeffgtr, May 28, 2005.

  1. jeffgtr macrumors regular

    May 9, 2005
    About 3 weeks ago I decided to buy a mac. I settled on one of the 1.8 dual powermacs that was on sale. To make a long story short shipping was going to be much longer than the 1-2 days they had posted on their website, after calling them they worked out a deal with me for a refurb dual 2.0 ghz which arrived a couple days ago dead on arrival. Then they worked out a deal to send it back and they would replace with a new dual 2.0 powermac. Let me tell you, if this had been Dell it would have been a nightmare. I've had far less troubles with my Dell laptop but the hassle factor was way way worse. With Apple I spoke ot someone I could understand, they seemed genuinly concerned and handled the whole situation in a pleasant professional manner. I was very impressed. I know some have complained about Apples service, but I must tell you it is miles ahead of Dells. Normally with all the problems I would have been angry, but the folks at Apple treated me like a human being so it became only a minor inconvenience. They have turned me into a very loyal customer.
  2. wdlove macrumors P6


    Oct 20, 2002
    I'm happy to hear that you received good customer service from Apple. I have always found them to be very helpful. It's only fair that you received a new Power Mac dual 2.0. Did they give you any other upgrade or compensation?
  3. dmw007 macrumors G4


    May 26, 2005
    Working for MI-6
    I agree Apple's tech support seem to be very good (at least when compared to dells). I called Apple just to ask a few questions before buying a new Mac and they were all very informative and helpfull. On top of that they all spoke perfect english :eek:. Everytime that I used to call dell my call was forwarded to either India or Pakistan :rolleyes:. Never, ever got anyone who was understandable with out asking them to repeat themselves two, three, or four times. Oh is dell after all.

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