Apple Statutory Warranty increases according to Australian Law

Discussion in 'Buying Tips and Advice' started by thaifood, Mar 17, 2013.

  1. macrumors 6502

    Joined:
    Jun 8, 2011
    #1
    Just a FYI for anyone interested. Australian consumer law dictates that any expensive electronic item can be covered for a "reasonable time" after purchase. Apple Australia have now extended their compulsory statutory warranty from 12 months to 24 months. However, they have been rather quiet about it - even allegedly circulating the new policy to store managers on the condition they don't explicitly publicise it.

    New source: http://www.smh.com.au/technology/te...rranty-switch-under-wraps-20130318-2gahc.html

    EDIT: the link to the original article. Credit to Mactalk.com.au - http://www.mactalk.com.au/content/apple-australia-quietly-extends-warranties-24-months-2966/
     
  2. macrumors 603

    justperry

    #2
    And rightfully so, like in (most countries in) Europe the official warranty is most of the time 1 year and in some countries 2 years but even then you can claim warranty if for instance the Logic board breaks, for expensive stuff a 2-3 year warranty should be standard.
     
  3. macrumors 6502

    Joined:
    Feb 12, 2013
    Location:
    Sydney, Australia
    #3
    It's about time Apple was pulled into line. Now the government should push
    them on prices now.
    What are the ramifications to AppleCare now?
     
  4. thread starter macrumors 6502

    Joined:
    Jun 8, 2011
    #4
    Well as I see it, Apple Care has suddenly become way more expensive. Essentially paying the same price for 1 additional year of coverage.

    Apple could do 2 things:

    - halve or drastically reduce Apple Care to a suitable pricing bracket to match the 1 additional year of coverage only, or

    - keep Apple Care the same price and maintain 2 years of coverage in addition to the statutory 24 months. Giving a total of 4 years coverage.

    Out of the 2 options, the former would possibly be more desirable because extending coverage to 4 years after product purchase may well result in a higher number of warranty claims due to the longer period of coverage.

    I guess it comes down to what Apple's warranty data tells them in regards to number of claims or repairs made in relation to age of device.
     

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