I waited for over and hour for my 8:30am reservation at my local Apple Store. I had reserved a 128GB Silver 7 Plus. After much waiting around they finally told me that their shipment was short and they could not fulfill my order today. Try back tomorrow and they should be able to get me my phone. Anyone else experiencing this issue?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Store could not fulfill my reservation
- Thread starter alexk987
- Start date
- Sort by reaction score
Wow that's some BS. That's not acceptable IMO. If I make a reservation, why would I waste time to come and you not have the device?! Reservations need to be guaranteed, don't make reservations if you don't have the stock to fulfill orders.
People who waited in line for a Jet Black or a Plus, and were turned away, received $100 gift cards at some locations. Mention the inconvenience tomorrow when you pick yours up and I'm sure they'll offer you something, at the very least, a case.
Tell them to pull it from their DOA stock to rectify their mistake. My Apple Store always had a set number of phones held in the back for customers who's phones were DOA. Maybe your store will have that too.
I would def be polite about it and then tell them how much of a inconvenience it was. Apple usually is good about giving you things in those cases.
That Sucks. Seriously, if Apple wants to maintain their Tier 1 Customer service (like Amazon Prime), that store should've gave you an Apple gift card or something promotional item (free t-shirt like when they open a new Apple store).
This is not acceptable and reminds me of this:
I had the same thing happen to me at the Penatgon City store in VA. Reserved a 256GB 7plus in matte black for 8 am. Got there only to be told they didn't have it. I was given $100 gift card as compensation. But this is ********. Don't give me a "reservation" if you don't have the stock.
I had the same issue here in Cincinnati. Order 7+ 256gb, they have no idea when it will be in. I am pissed!!!!
This. Apple will do right by you if you calmly explain to them what an inconvenience it was to take time away from work to stand in line for nothing.
I wanted to exchange my 5s in 2013, but due to my own shenanigans I was told I had to go to an AT&T store to get my upgrade fixed, then come back to the Apple Store to do the exchange. It was late, so I had to haul you know what. When I came back, the Apple guy actually apologized and gave me free earbuds and a free lightening cable. All because I screwed up my own stuff!
Apple might have messed some things up in this year's launch but they'll try hard to make it right with people.
Agreed. I'd be really ticked if this happened to me.
Just left the Highland Village location where I had an 8AM appointment to pickup my iPhone 7+ Black 256GB phone on IUP. They took 30 minutes to look for the phone before they finally told me they didn't have the phone. No notification before hand that the phone wasn't in inventory. They have no idea when it will come in but said it could be next week. Very disappointed in Apple. Waste of time. They should've known before the morning of that they didn't have the phone so they can notify people. What kind of inventory control is that.......
I agree, someone had to have known this was going to happen, it's obviously not an isolated incident. At least give me a heads up so I don't waste my time.
Well I guess you can thank the Iphone Upgrade Lawsuit Folks who forced Apple to put more aside for them. Maybe there should be a second "Reservation didn't receive phone" Lawsuit...
Yet when I commented on how this has been the worst iPhone launch ever people on this forum attacked me like no other.
I was upgrading with the iPhone upgrade program....Well I guess you can thank the Iphone Upgrade Lawsuit Folks who forced Apple to put more aside for them. Maybe there should be a second "Reservation didn't receive phone" Lawsuit...