Apple Store UK - Am I being unreasonable?

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by veyag, Sep 23, 2005.

  1. veyag macrumors newbie

    Joined:
    Sep 23, 2005
    #1
    30 August Tuesday - put in an order for over £2000 (which included an iPod and 20" iMac) of goods and was cleared for 10 months interest free credit by MBNA

    6 September Tuesday - had heard nothing and in the mean time decided to change some items on the order. Was told that I would have to cancel and begin with a new order and would have to speak to MBNA again. Tried to re-order but got tired of waiting.

    7 September Wednesday - decided that I would attempt to re-order. Was successful.

    8 September Thursday - received MBNA agreement for my original order that had been cancelled, so tore it up and through it away.

    9 September Friday - received MBNA agreement for my second order, signed it and posted. Also contacted the Apple Store to inquire about a confirmation email as I had not received one. Was told that I would get one once finance was agreed.

    12 September Monday - received an email, so I assumed all was well and that I might get a delivery by the end of the week.

    22 September Thursday - having waited nearly two weeks I telephoned to inquire about my order. Was told that finance had not been agreed. I explained all of the above. Was asked to be patient for 24 hours before canceling as the finance department was not open. The Apple Store would get back to me. I gave my mobile number and it was agreed that a message would be left on my voicemail the next day.

    23 September Friday - the next day - heard nothing.

    No new iMac. Disappointed and upset. Am I being unreasonable? Do I cancel? :(
     
  2. nomad01 macrumors 68000

    nomad01

    Joined:
    Aug 1, 2005
    Location:
    Birmingham, England
    #2
    Sounds like this was the stumbling block.

    I don't think you're being unreasonable as it is frustrating but I wouldn't cancel.

    Get back onto Apple and try to sort it out. It'll all be worth it when your shiny iMac arrives!

    ;)
     
  3. chucknorris macrumors 6502a

    chucknorris

    Joined:
    Jun 28, 2005
    Location:
    Moscow, ID (No Kremlin here!)
    #3
    Couldn't have said it better myself!
     

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